Super Hotel Namba Nipponbashi — Hotel in Osaka

A family of four, seasoned travelers, we visited Japan (Kyoto, Osaka, Hokkaido, and Tokyo) over winter break. We stayed at this hotel during our short visit to Osaka - two rooms, side-by-side on the 9th floor. We changed scheduling last minute so our lodging options were limited. As a baseline, we frequent Marriott hotels - usually, Marriott, Sheraton, JW Marriott, and Ritz Carlton (just hit lifetime Platinum Member). We also regularly stay at Hilton and Curio Collection along with AmEx Platinum's Fine Hotels & Resorts. Our traveling experiences have made us appreciate the small things - so, we are usually attentive to small things.||Conveniently located. Clean. Breakfast buffet included. Canape and alcoholic drinks included (2pm-8pm) - you read that right. Pretty much everything we expected comparable to others in the same price range in Osaka - except for two notable differences. ||Before I begin, let me say that there is one inconvenience worth noting. There is one elevator that serves the entire hotel. If you use the elevator regularly during peak hours, you will remember this comment; otherwise, it's normal...but, I thought I bring this to your attention.||So, first, a nice small touch - a robotic dog at the lobby. A pleasant addition that captured everyone's attention. We saw many kids and adults alike playing/petting it.||Second, what would have been a 4-star review, we decided to give a 5-star review because of one staff member. Ushimura-san (sp?) started working at this hotel about 3 months ago. He assumed multiple roles - some of which we believe were assigned but some that he voluntarily assumed. He worked at the front desk checking in/out guests. He also lent a helping hand setting up and/or taking down eating area. Assuming these were a part of his responsibilities, what we would like to praise is his attention to guests' needs. Whenever he saw an opportunity, he never failed to attend to those needs. This is only possible because Ushimura-san constantly observed his surroundings making sure that he can improve the guests' experiences. ||For example, while working at the front desk, the breakfast line was getting long and seats were limited. Taking note of this, he took off his jacket, entered the eating area, and started to expedite the process (such as taking guests' trays and emptying them out) followed by cleaning up newly open seats. He then proceeded to assist the food crew noting short supply of some items and started stocking them (no worries, he wore gloves). In the meantime, he constantly peeked at the front desk making sure to attend to those in need. While this is one example, this mindset is something that I sincerely appreciated and one that I hope the management would recognize - certainly a rare characteristic, imo. ||Kudos,...

Stay away from this place. Terribly dirty and disappointing. Our room had stains on the toilet seat and dark hair stuck to the walls of the bathroom when we checked in. Mugs and table surfaces were covered in sticky stains. Dust EVERYWHERE! Even on the areas one would expect to wiped after every check out were dirty. My impression is that they only change the sheets/towels and take the rubbish out. I immediately spoke to the staff at the front desk and I was offered a new room but only for the next day bcs it was late and they couldn’t do anything… I had to ask for some disinfectant wipes to at least clean the room myself that night. The new room wasn’t any better. Dust everywhere and stains on surfaces. Absolutely awful. We weren’t offered any compensation for the inconvenience caused and the poorly cleaned rooms.

It’s a shame because the location is great and the most of the staff were kind.

Also, the pillows are very uncomfortable, stuffed with some plastic massage balls. A lot of your guests mentioned that in the reviews, please listen to them and get some standard regular comfortable pillows. Alternative pillows are offered at the reception but when we were checking in they didn’t have any left. We managed to get a couple the next day.

Built in USB ports didn’t hold the cables in both rooms, one phone didn’t charge at all. The blinds wouldn’t stay up in the second room.

This hotel considers itself as eco friendly and environmentally conscious but all of that doesn’t matter if you can’t have the bare minimum - clean rooms and comfortable pillows. We were also given a new set of toothbrushes every day. Why? Ocas

I wouldn’t stay here again. Lowlight of our...

I usually stay at my favorite hostel when in Osaka. But since it was a last minute trip, that place was fully booked. It was my first time at Super Hotel Nipponbashi. The hotel chain was highly recommended by a friend, especially the breakfast. Unfortunately, the hotel was being renovated the time I visited so they gave packed breakfasts, but still very good.|I arrived past midnight, and I panicked at first because there’s a code to enter the hotel (and the lobby is on the 2nd floor). You just need to press a button and a staff is still available to open the door and to assist with the check-in. For ladies, they give a lot of freebies, too!! I stayed in a single room. Decent size for one big luggage, the bed is quite big for one person; the toilet and toiletries is the same as any other business hotel in Japan and is immaculately clean. Had a really good and comfortable sleep. I love the JPY100 Doutor coffee vending machine on the 2nd floor, too.|The best thing about this hotel is the location – being right across Kuromon Market. It’s quite close to Namba area – about 5-minute walk to Nankai Namba, Takashimaya, BIC Camera, and lots of restaurants, pharmacies and shops. One can also go to Namba Nan Nan which is an underground mall which goes from Nipponbashi station all the way to JR Namba station.|If you’re travelling alone, this is a good option if you don’t feel like staying in a dorm-type room. |I can't really think of anything bad...