Hotel Monterey La Soeur Ginza — Hotel in Tokyo

This quaint little hotel in a small street in the Ginza has a lovely french feel to it.It is within walking distant of Tokyo station approx.15 mins. The staff are very obliging and helpful. The rooms are tiny with parquetry floors. It is like stepping back into a time of gaiety and flambuoyant style of the 1920's. In the hallway there is an alabaster bust of a 1920's lady looking very elegant. The decor on the walls are pages out of a 1920's catalogue with handrawn designs of the costume of the time period. The beds however are very hard and not very comfortable. Our room was a double with very little room to move about. We had two cases and were unable to unpack or remove clothes at the same time.The bathroom is set in the 1920's style including the taps and the sink.The shower/bath combination was very high to get into and out of-not very good for an elderly person with limited movement. The restaurant for breakfast was like a very french cafe that you would find on the Seine River in Paris.The head waiter was the person who welcomed you into the restaurant and was very proud of his position he holds and takes great pride in his work. His service is immaculate. The lifts are designed once again in the 1920's style. We were very impressed by the style and also the ambience...

This quaint little hotel in a small street in the Ginza has a lovely french feel to it.It is within walking distant of Tokyo station approx.15 mins. The staff are very obliging and helpful. The rooms are tiny with parquetry floors. It is like stepping back into a time of gaiety and flambuoyant style of the 1920's. In the hallway there is an alabaster bust of a 1920's lady looking very elegant. The decor on the walls are pages out of a 1920's catalogue with handrawn designs of the costume of the time period. The beds however are very hard and not very comfortable. Our room was a double with very little room to move about. We had two cases and were unable to unpack or remove clothes at the same time.The bathroom is set in the 1920's style including the taps and the sink.The shower/bath combination was very high to get into and out of-not very good for an elderly person with limited movement. The restaurant for breakfast was like a very french cafe that you would find on the Seine River in Paris.The head waiter was the person who welcomed you into the restaurant and was very proud of his position he holds and takes great pride in his work. His service is immaculate. The lifts are designed once again in the 1920's style. We were very impressed by the style and also the ambience...

Dear Owner,

Thank you for your prompt response. You did not ask what the problem was—this means you already know there were significant service concerns.

You are correct. This hotel has issues in Fundamental Service and Emotional Service.

Since we now agree that service quality was an issue, I assume you will take responsibility for the entire period—from booking confirmation to now.

This is not just about service recovery. The reservation was a contract. The service provided was different from what was promised. Now, it must be rectified. Compensation, including delays, must be properly accounted for.

Since you are aware of the issues, there's no need for me to reiterate them, right? However, for the sake of transparency (and for anyone else reading this), let’s summarize: - ESG, CSR, DEI, IR, AML/CFT（DNFBPs）, GDPR, ISOs, GBAC STAR—how do these align with your current service?

Owner, Your hotel has four parent companies—who will take responsibility? You have two financial companies includes a world Top 10 Mega Bank and two real estate companies （DNFBPs）.

This is Your Chance to Demonstrate Excellence. Now, show me a proposal that truly reflects your commitment. Make me believe in your service.

The world is watching.

Best regards, A guest who values professionalism...