J Hotel Tokyo Geo — Hotel in Tokyo

I had previously read reviews on this hotel and had ignored all the red flags that other customers were experiencing, but please do not book this hotel.

As other reviews had said. The staff here was very unfriendly. In fact, I saw another customer has a similar experience where they were threatened to be kicked out. We were as well.

It was storming and so chilly that day so we came to see if there’s a room available so we could check in a bit earlier than check in time (around 4:30pm. Check in time is 5pm). We had asked them if we could check in earlier. They weren't very good with English so we asked again and tried explaining with hand gestures. That was when the manager came storming out saying that we were no longer welcomed into the hotel due to our rudeness to the check in staff and our disregard for hotel policy and told us to leave. We were shocked so we proceeded to try to reason with them. He continued to yell at us, threaten us, and would not be reasonable with us until we apologized. He then printed out the apology on paper (in Japanese) then forced us to sign it to have us recognize our fault. This was all while we had a language barrier.

This was by far the worst experience I have ever had with any hotels.

Again, like other reviews had said, unfriendly, late check in times, and I forgot to mention that it is not a 5 min walk to tokyo station as the hotel claims... more like a 20-25 min walk

EDIT** I see that the hotel has commented. To clarify, I had just come off a 10 hr flight had asked if there was a bathroom I could use to change. After they showed me the bathroom I then reached into my suitcase (without even laying it flat) and grabbed any clean pair of clothing I can reach to change into. This in fact did not cause any disturbance as there was no one...

As most of the reviewers commented were spot on. Location is great. Room is very small, but that's typical in Japan. There is 2 coined laundry. Washer is 300¥ and the dryer is 100¥. Needs exact coin change. Washer Auto adds detergent. Room is clean.The check-in counter there are a few employees that aren't friendly at all. Not sure because I'm English speaking. And most of the employees here does not speak English. The manager at first weren't very friendly, but once I joked with him a bit he loosen up. But very limited English.Check in time is after 3pm. You can leave your luggage if you came early, but you can't take anything out or they'll charge you I recall 550¥ before your check-in time. The house thing is, they'll bring your luggage to your room by the time you you came back after 3pm. Check out time is at 10am!!! That's right! 10am! Every hour after they'll charge you if you are in your room after 10am. If you want to do leave your luggage after after you checked out, they'll charge you, it's 550¥. It isn't free as it mentioned on here.My room, the TV is a projector to the wall using Google TV. They'll leave you with 2 keys and a phone. They specifically, ask me not to call them. Only message them through the phone they left me.If you want your room to be cleaned, you'll need to bring both keys and the phone to the counter before 10am. You will be asked not to come back to the room...

Overall, a poor experience.

The room was of usual size for a central Tokyo business hotel (small), but clean, fresh and comfortable. The beds are firm but that was fine for us.

One drawback was the vehicle noise from the highway that runs beside the hotel. If you are a light sleeper, you may have trouble sleeping. We used ear plugs we brought and were fine.

The check-in experience was good, with friendly and helpful staff.

However, we left with a very unpleasant checkout experience. We booked the short stay package with a check in from 10pm and a check out by 9am. What we were not told was there was a ¥3300 fee for any lateness whatsoever. I handed the key cards back at 9:08am and was promptly told I would have to pay the fee. I was taken aback and offered to pay ¥1000 for any inconvenience caused. They said they would call the police if I did not pay the fee. So beware - check out well in advance or be ready to pay up.

There was nothing written about this fee in the terms and conditions when I booked on...