Onyado Nono Asakusa Bettei — Hotel in Tokyo

Onyado Nono has always been one of my favorite hotel brands in Japan, but my recent stay at the Asakusa Betti location was disappointing. I chose this hotel because it’s newer but expensive than Asakusa Natural Hot Spring. I also find the location is inconvenient unless you plan to stay mainly in Asakusa. JR and metro lines are quite far.

Cleanliness was below standard. Carpets were dirty at the entrance constantly and some luggage deliveries were just brought in without wiping them. Staff didnt care. Stains were noticeable, especially inside the elevators. For a much less busy location compared to Kyoto or Osaka, this was unexpected.

The onsen is still a great feature, but staff should spend more time explaining proper bathing etiquette, especially to guests with children. Some kids were running, talking loudly, and jumping straight into the bath without washing, disturbing those seeking a quiet and clean experience. More staff patrols would help.

Service overall was poor. Most staff were young, inexperienced, and relied heavily on Google Translate. Housekeeping only changed the bed sheets if a specific card was placed on the bed?! Something that wasn’t explained at check-in. We stayed 6 days, and the room was only lightly tidied each day. Tables weren’t wiped, the floor wasn’t vacuumed, and pillowcases and sheets weren't changed. When I finally asked, they said it was because we didn’t place the card on the bed but no one told us that was required. Whats the point of pressing the makeup room button while a card requesting to change sheets have to be placed? There was no apology, just a look that made it seem like it was my fault and stupidity.

The worst part was at checkout. I asked the staff to call a taxi, and the lady at the front desk said yes, typed something into the computer, then 30 secs came back using Google Translate to tell me “it’s too crowded.” It was a Monday morning at 10am with four staff standing around and no other guests in sight. She showed me a map and told me to walk to the nearest taxi stand while I was carrying two heavy suitcases. No one offered to help or clarify if they meant taxis were unavailable or if they were too busy to help. In the end, I called a taxi myself using the GoTaxi app, and it arrived in 5 minutes. It was very disappointing to see such a lack of courtesy and willingness to assist, especially from a hotel known for its hospitality.

Despite this unpleasant experience, I will still return to the Kyoto location. The staff there are professional, attentive, and genuinely go out of their way to help, even when 10x busier. It’s clear that although it’s the same brand, different locations are managed very...

My partner and I just spent three nights at the newer Onyado Nono Asakusa Bettei, and it felt like a breath of fresh air. The rooms are a bit bigger than the older location, so we didn’t feel cramped at all.||||From the moment we stepped inside, we kicked off our shoes and slid them into the little lockers by the entrance—a small ritual that immediately felt like we were living in a traditional Japanese space. Everywhere you look, tatami mats cover the floors, giving the whole place a warm, inviting vibe.||||We also loved using the hotel onsen. After wandering around Tokyo all day, sinking into that hot water was pure bliss. There is a jetted “massage” pool also, which was a nice change of pace—just what our sore muscles needed. ||||There’s a cozy little library room stocked with manga (only in Japanese) and the two massage chairs in there. It was the perfect spot to unwind before heading back to our room. This is also where you can find bottles of free Yakult in the morning and free ice cream in the evening.||||Breakfast was another highlight. For 2800 yen per person, it’s all you can eat—build-your-own ikura bowls, soba noodles with sukiyaki beef, and so much more. We left every morning completely stuffed and ready to tackle the day. And, if we wanted a late night snack later in the evening, they offer free ramen from 9pm to 11pm.||||Overall, the blend of modern comforts (hello, larger rooms) with authentic touches (tatami floors and that shoe-locker ritual) made our stay feel both special and relaxed. If you’re a couple looking for a place that feels uniquely Japanese but still offers a few modern perks, this spot in Asakusa is...

My partner and I spent three nights at the newer Onyado Nono Asakusa Bettei and were thoroughly impressed. This updated location offers slightly larger rooms compared to the older Onyado, providing a more spacious and comfortable stay.

When we arrived, you are asked to take off your shoes and to store them in the hotel’s shoe lockers—a small ritual that immediately set the tone for an authentic experience. Throughout the hotel, the tatami mats added to the warm, traditional ambiance.

We truly enjoyed the outdoor onsen and the jetted “massage” pool, which provided a rejuvenating retreat after our days exploring Tokyo. It’s worth noting that the onsen facilities are separated by gender, ensuring privacy and comfort for everyone.

The hotel also features a unique library room stocked with a selection of mangas. You can read them on-site or take one back to your room, and the space even includes two massage chairs for an extra touch of relaxation.

Breakfast was an amazing treat; at the time of this review, it was 2800 yen per person, which offers an all-you-can-eat array of amazing options, from build-your-own ikura bowls, soba noodles with sukiyaki beef, and much more... It provides a satisfying start to each day, especially if you would like to start your day off early, as the breakfast is offered as early at 6:30am.

Overall, our experience combined modern amenities with authentic Japanese elements, making it an ideal choice for couples looking for a unique and comfortable...