Toyoko INN Shinjuku Kabukicho — Hotel in Tokyo

The attitude of the staff OBI and TOGUCHI from Shinjuku Kabukicho are super rude and dismissive, I have never met anyone in Japan horrible like them.||||I checked-in at 8:30 pm, I was shocked about 1/4 of the room is not accessible due to the shape of the room and the bed’s position. I gonna rush to a shop which close at 9pm, I have no time to ask about that and it’s too late when I get back to the hotel. Since the check-out time is 10am, so I just go back and get some rest.||||As I have been staying at this hotel quite a few time, and planning to stay again due to the location of the hotel, so I think I have to make things clearly.||||Next day morning, while I’m enquiring the lobby staff OBI about that, she was so arrogant and kept rolling her eyes, her face was pissing me off while saying my room type is economy single, the fare difference is ¥500 with normal single, I shouldn’t have any question about that. Seems like ¥500 could buy the whole world and actually I just checked online, it is ¥300 difference for member. I don’t think there’s anyone would care about ¥500 and no one knows 1/4 of the room is inaccessible since this is not mentioned on the website. I even asked her why she’s so angry and showing me a scowl, she still continue to roll her eyes.||||I told her actually I was not asking for any compensation or whatever, I was just suggesting them they should mention on the website or at check-in about this joke, unfortunately a guy without uniform and name badge came out, stated himself manager, shouted again and again my room is a economy room. I was wondering did they ever listened to my concern? ||||The male manager TOGUCHI called the police, without any violence happened, just like a kid without solving ability yelling at teacher in kindergarten. I just knew that the Japanese police force is affiliated with Toyoko-inn? Since time is already 9:30am and the staff asked me to check-out at 10am. So I have no time to wait the police, I have to go back to my room to pack my stuffs and promised I will get back to lobby at 10am. Who knows the 2 staffs bring the police to my room and forced me to open door. The most ridiculous thing is that the police told me there’s nothing to do with this situation. What??? The staff called the police not me, why come to my room to harass me because of the senseless of the staff. This is what a waste of police power, and it may also affect people who really need help!||||These 2 staffs of Toyoko-inn are such abruptness, self-oriented, they really ruined my day in Tokyo and broke the image of Japan. This is no longer only service issue, a staff or a manger who don’t even have the ability to solve such a small problem, are they qualified to be at the front desk?||||Ps. WiFi is not working in this room, probably because it’s the last room in the corridor. Sound insulation is not good, I heard snoring from...

The attitude of the staff OBI and TOGUCHI from Shinjuku Kabukicho are super rude and dismissive, I have never met anyone in Japan horrible like them.||||I checked-in at 8:30 pm, I was shocked about 1/4 of the room is not accessible due to the shape of the room and the bed’s position. I gonna rush to a shop which close at 9pm, I have no time to ask about that and it’s too late when I get back to the hotel. Since the check-out time is 10am, so I just go back and get some rest.||||As I have been staying at this hotel quite a few time, and planning to stay again due to the location of the hotel, so I think I have to make things clearly.||||Next day morning, while I’m enquiring the lobby staff OBI about that, she was so arrogant and kept rolling her eyes, her face was pissing me off while saying my room type is economy single, the fare difference is ¥500 with normal single, I shouldn’t have any question about that. Seems like ¥500 could buy the whole world and actually I just checked online, it is ¥300 difference for member. I don’t think there’s anyone would care about ¥500 and no one knows 1/4 of the room is inaccessible since this is not mentioned on the website. I even asked her why she’s so angry and showing me a scowl, she still continue to roll her eyes.||||I told her actually I was not asking for any compensation or whatever, I was just suggesting them they should mention on the website or at check-in about this joke, unfortunately a guy without uniform and name badge came out, stated himself manager, shouted again and again my room is a economy room. I was wondering did they ever listened to my concern? ||||The male manager TOGUCHI called the police, without any violence happened, just like a kid without solving ability yelling at teacher in kindergarten. I just knew that the Japanese police force is affiliated with Toyoko-inn? Since time is already 9:30am and the staff asked me to check-out at 10am. So I have no time to wait the police, I have to go back to my room to pack my stuffs and promised I will get back to lobby at 10am. Who knows the 2 staffs bring the police to my room and forced me to open door. The most ridiculous thing is that the police told me there’s nothing to do with this situation. What??? The staff called the police not me, why come to my room to harass me because of the senseless of the staff. This is what a waste of police power, and it may also affect people who really need help!||||These 2 staffs of Toyoko-inn are such abruptness, self-oriented, they really ruined my day in Tokyo and broke the image of Japan. This is no longer only service issue, a staff or a manger who don’t even have the ability to solve such a small problem, are they qualified to be at the front desk?||||Ps. WiFi is not working in this room, probably because it’s the last room in the corridor. Sound insulation is not good, I heard snoring from...

The attitude of the staff OBI and TOGUCHI from Shinjuku Kabukicho are super rude and dismissive, I have never met anyone in Japan horrible like them.

I checked-in at 8:30 pm, I was shocked about 1/4 of the room is not accessible due to the shape of the room and the bed’s position. I gonna rush to a shop which close at 9pm, I have no time to ask about that and it’s too late when I get back to the hotel. Since the check-out time is 10am, so I just go back and get some rest.

As I have been staying at this hotel quite a few time, and planning to stay again due to the location of the hotel, so I think I have to make things clearly.

Next day morning, while I’m enquiring the lobby staff OBI about that, she was so arrogant and kept rolling her eyes, her face was pissing me off while saying my room type is economy single, the fare difference is ¥500 with normal single, I shouldn’t have any question about that. Seems like ¥500 could buy the whole world and actually I just checked online, it is ¥300 difference for member. I don’t think there’s anyone would care about ¥500 and no one knows 1/4 of the room is inaccessible since this is not mentioned on the website. I even asked her why she’s so angry and showing me a scowl, she still continue to roll her eyes.

I told her actually I was not asking for any compensation or whatever, I was just suggesting them they should mention on the website or at check-in about this joke, unfortunately a guy without uniform and name badge came out, stated himself manager, shouted again and again my room is a economy room. I was wondering did they ever listened to my concern?

The male manager TOGUCHI called the police, without any violence happened, just like a kid without solving ability yelling at teacher in kindergarten. I just knew that the Japanese police force is affiliated with Toyoko-inn? Since time is already 9:30am and the staff asked me to check-out at 10am. So I have no time to wait the police, I have to go back to my room to pack my stuffs and promised I will get back to lobby at 10am. Who knows the 2 staffs bring the police to my room and forced me to open door. The most ridiculous thing is that the police told me there’s nothing to do with this situation. What??? The staff called the police not me, why come to my room to harass me because of the senseless of the staff. This is what a waste of police power, and it may also affect people who really need help!

These 2 staffs of Toyoko-inn are such abruptness, self-oriented, they really ruined my day in Tokyo and broke the image of Japan. This is no longer only service issue, a staff or a manger who don’t even have the ability to solve such a small problem, are they qualified to be at the front desk?

Ps. WiFi is not working in this room, probably because it’s the last room in the corridor. Sound insulation is not good, I heard snoring from...