Palace Inn — Hotel in Borneo

Definitely the worst hotels I have stayed in in my life. Had to stay a night in Miri on 12th June and most hotels were fully booked except this one. So my dad and I decided to stay a night here. To my horror, the room's lock didn't work, there 5 freaking strains of hair on my pillow and was screaming my lungs out when a cockroach was found on my bed as well trying to crawl onto me.. the toilet and bathroom were old and not maintained. The sound of the lounge below was loud and clear (the receptionist told us that wouldn't be a problem as the sounds won't be heard upstair which was a total lie). And worse, my dad even found bed bugs on his bed. We decided to check out immediately eventhough we have paid for the deposit. The whole place stink and have this heavy smoke smell, even the corrirdor and stairs stink.||I am pretty sure Miri has much much better hotel than this one. and having paid RM80 for this kinda standard really made me feel that it's totally not worth this price AT ALL.||||No refund was made, of course. We have expected that and didn't mind as we need a place where we can have a good night sleep not suffering with all the bed bugs.||And as mentioned by a reviewer, they used the same excuse "already key in the system".||||I hope the owner can see this and hope that something can be done.||Seriously don't know if they can continue on doing business with this sort of standard and charging people to stay in rooms with such terrible situation.||I've learned my lesson to always check the room first before paying.||||Bad hygiene, noisy, and totally need more maintenance work to be done. Such a pity it has one of the good...

This inn had no good reviews at all. Recently I saw a posting in FB that they had done some renovation to the rooms. Coincidentally I need to be in Miri for 2 nights in June. When I called to make a room booking, I was told that the newly renovated rooms' rates are slightly higher than the non-renovated rooms. I decided to try the new renovated room. When I arrived, I was greeted by friendly staff at the reception. Room allocated at 2nd floor & was very skeptical when I hear loud noise came from the lounge at the side of the inn but the staff convinced me it would not affect me. True to her word, the noise was tolerable. The room was clean & equipped with the basic necessities. As I didn't go out that night, I stayed in the room & watched tv. There are quite good tv channel selections though. The wifi strength was quite strong. I was able to watch YouTube using my iPad. The shower pressure was good. The bed was comfortable & I had good night sleep for that 2 nights. There are power point at both sides of the bed so that's a plus factor to me. There is no elevator here. It's quite inconvenient if u have big, heavy luggage. The staff are genuinely friendly but it could be better if they are send to acquire hospitality etiquettes. On my last day of staying, I was having a meeting & it dragged till almost mid day when the staff called me to remind me to check out at 12 pm. Being a frequent travellers, I find this annoying because it was before 12 pm. Management should invest in their human capital as this inn is a good place to stay. Will I be staying here again? Perhaps not. Why u may asked? The reminder call to check out was a...

🚫DO NOT STAY HERE! 🚫DO NOT STAY HERE! 🚫DO NOT STAY HERE! The whole building is dated, musty, dusty and dirty! I was in the room for awhile & felt difficulty breathing. Anyone with asthma, sensitive to smell or skin condition do not stay here! The walls & ceiling covered in black mold, which is a health risk. And i believe people smoke in the room, cz u can see the yellowing and stains on the walls are caused by the accumulation of nicotine and tar from cigarette smoke, which tends to cling to surfaces in enclosed spaces where smoking occurs. If you are staying with children or pregnant woman STAY AWAY! Garbage bag, broom & bin in the hallway, carpets smell musty & dusty. The sheets & pillow felt moist.

I requested for a room change and it was the same with the other room. Requested for a full refund from the agoda app & had to book another hotel at the moment asap. Because i cannot stay there any longer.

Called agoda cust service to make the refund & told the agoda customer service if its ok if i contact health inspection to check the hotel. And the cust service probably told the hotel that.

Hotel told me that they can give me a full refund but not to post any bad reviews abt them. At first i said ok cz i really need the refund money. Them saying that is very suspicious. Because they know for sure what condition their hotel is.

Even budget accommodations should meet basic standards of hygiene and safety. They should be clean, livable, and provide a stayable environment that does not pose any health...