OYO 761 City Hotel — Hotel in Kuala Lumpur

This is the worst hotel i have ever seen in my lifetime .

Firstly , im at the reception , the receptionist was very rude , no hospitality at all, did not accomodate my request , using the word 'hey u ' to address me ,come on im a paying customer , i didnt stay for free..ill mannered lady at reception, after check in process , receptionist told me to pay deposite security payment , the balance payment she throw out of her desk towards me , that was the peak of arrogance.I still keep cool n calm , took the key card , i was called as ' hey hey u ' by an old chinese man wearing short trousers n tshirt...he told me i have to pay for the towels & soap and its not included...i was shocked n rejected his offer..he was mumbling in chinese to the receptionist n i can hear its a vulgar word..

Secondly , i was up to the room at 5th floor, unfortunately the key card system is not working ( there were no system is installed to unlock the room lock using the key card ) , still manual keys are used to unlock the room , the receptionist should provide me with the room key during my check in but she did not , the old man came behind me to unlock the room with a manual key n he bring along the key with him after unlock.. I asked him to give me the room key..he refuses n started to scold me in vulgar words...immediately i checked out from this hotel ...

Agoda & OYO pls remove this hotel from your database..black listed hotel ..racist overloaded...arrogance...ill mannered...hope this hotel will close...

We booked and paid this hotel online by Hotels com. When we went there for check in Chinese owner was very rude, unfriendly. He didn’t said hi or something. He seemed angry. He asked our reservation number, when I gave what I had got from Hotels.com he started shouting for us that is wrong number. I checked email what I had and number was same. Then he lost total temper and started screaming ; foam came from his mouth that I must give a right number even he had yet found my reservation with name. He acted aggressive and run out and back inside, maybe tried calm down.i tried explain that Hotels.com using Expedia and they using different numbers.. . he came same side with me and I started cry because I was so afraid of his aggressive action and screaming. I said I don’t want stay this hotel and I want my online payment back. He screamed :go out from my hotel, I don’t pay back. We said that we can call police.when police come he still shouted to police. Police asked do we report of him. We went to police station and make report to her back our payment( it wasn’t much but for principal!) I recorded video clip of Chinese owners acting and showed that for police. Police were very kind for us. We don’t recommend this...

Never got past the lobby for out 3 night booking!||We arrived at 1.25pm, the receptionist said 'wait until 3pm' ||I said we have booked a Standard Room with window as pictured on thev Agoda booking page and repeated throug the booking process ( pic below) . I was so wanting a window room after 2 previous no window stays so as well as the picture for confirmation I requested a 'window room please'. The retort was Standard room no window. Deluxe room has window. Ohh I said, so it's not like the picture? Turns out the Deluxe room was the same price on the day. I said 'easy fix' , 'move us to a Deluxe Room'.||I can't do that only Standatd room. "Can I speak with the manager' ? "He's asleep". We waited more than 2 hours for the manager who arrived from upstairs in his underwear. in the lobby and knowing about 8 words of English said 'Standard room no window. Call police. " agressively. I said Window picture displayed on Agoda. Reply "Agoda put pics. "Getting nowhere, we left to pound the streets for a place...