Copthorne Hotel and Resort Queenstown Lakefront — Hotel in South Island

I’m not one to normally write lengthy reviews but people need to be aware of how bad my 3 night stay at Copthorne lakefront was. It was truly the worst hotel I’ve ever stayed at -just awful. I do not recommend!!! ||Novotel was a million times better in everyway! Book Novotel not Copthorne!! ||1. Arrived at Copthorne to a very dated old hotel. Check in took for ever and I was treated terribly. The lady at front counter kept saying my card was declined??? (for the $50 deposit hold for the room). I had to wait a very long time for the manager. A large tour bus arrived and they had to check them all in and I was told to take a seat. I had been travelling for two days from Europe so was really really exhausted. I showed reception my account details and clearly money was in the account and explained it was their machine that wasn’t working but my card. They made it seem like it was my fault my card wasn’t working. I asked to pay another way and was told she needed to speak to her manager. Finally it went through after about 29 attempts. My card worked - I wasn’t the issue it was their machine. |2. Secondly the hotel is very old and dated. It’s actually disgusting. The hallways all need a really good vacum. It’s gross how dirty it was. I went to check out the private spa area and big hair balls were on the ground. Yuck. |3. When I finally got to my room there was long black hairs on my bed and bathroom. I thought the room was so unclean. For what I paid nearly $400 a night it was so so over priced. Even for Queenstown. |4. I rung up reception and asked for a couple of extra complimentary coffee sachets and the reception guy didn’t understand English at all. I had to ask to be transferred to someone that spoke English. When ordering towels or coffee they would give me 1 or 2. And quite grumpy on arrival like I was being annoying. |5. My main reason for this review is the boiling hot water safety hazard. My shower kept going boiling hot. Like extremely hot!!! Without notice. I burnt my back the first day. I rung and told them and they said I had to kept the water running on cold longer? They said it was because the hotel was very empty and I needed to run the water? I asked to change rooms even though my room had a beautiful view and I’d paid for lakefront. They said there was no point as if my room had this issue the whole building would? The manager said it was just because the hotel wasn’t busy and to just leave the water running longer? (At this point the hotel was extremely full of tourists). So the option was to have a cold/luke warm shower or risk it turning boiling hot if kept on warm. If you have a child I strongly don’t recommend this hotel due to the old water system. It’s actually so so dangerous. The issue continued the whole stay. On the second day I burnt my face really really bad. I finally got the courage to ask if I can please change rooms and I was told there are no rooms available except basic ones and if I can just wait for the maintenance crew to check it out. I wasnt having another cold shower and said I’d just move. The new room was an awful dark double room. No view and looked out to other hotel rooms. I was given a free breakfast ($30) and two drink vouchers. I was made to feel like I was lying and being a real pain to ask to move. The manager said he thought it was strange only my room had the issue as they all had the same water supply?? I think he thought I was making it up. As if I’d want to change rooms and back up all my stuff after travelling for days?? The new room was awful and miles away from anything. It was clearly dirty too. I couldn’t wait to leave and check out. Awful experience and completely waste of money. |6. No air con in the rooms- so get very hot. Especially at night the room was so stuffy. |7. Bad hotel layout. You can get lost so easily. ||Side note - Novotel Queenstown is amazing. It is a million times better than Copthorne. Modern, clean, friendly/generous staff. All speak English. I asked for some extra coffees a few times and the lovely staff gave me two huge handfuls both times. They were amazing. Thank you so so much Novotel. DO NOT BOOK COPTHORNE...

My 3 night stay was awful here!! It was truly the worst hotel I’ve ever stayed at -just awful. I do not recommend!!! Novotel was a million times better in everyway! Book Novotel not Copthorne!! Arrived at Copthorne to a very dates old hotel. Check in took for ever and I was treated terribly. The lady at front counter kept saying my card was declined??? (for the $50 deposit hold for the room). I had to wait a very long time for the manager. A large tour bus arrived and they had to check them all in and I was told to take a seat. I had been travelling for two days from Europe so was really really exhausted. I showed reception my account details and clearly money was in the account and explained it was their machine that wasn’t working but my card. They made it seem like it was my fault my card wasn’t working. I asked to pay another way and was told she needed to speak to her manager. Finally it went through after about 29 attempts. My card worked - I wasn’t the issue it was their machine. Secondly the hotel is very old and dated. It’s actually disgusting. The hallways all need a really good vacum. It’s gross how dirty it was. I went to check out the private spa area and big hair balls were on the ground. Yuck. When I finally got to my room there was long black hairs on my bed and bathroom. I thought the room was so unclean. For what I paid nearly $400 a night it was so so over priced. Even for Queenstown. I rung up reception and asked for a couple of extra complimentary coffee sachets and the reception guy didn’t understand English at all. I had to ask to be transferred to someone that spoke English. When ordering towels or coffee they would give me 1 or 2. And quite grumpy on arrival like I was being annoying. My main reason for this review is the boiling hot water safety hazard. My shower kept going boiling hot. Like extremely hot!!! Without notice. I burnt my back the first day. I rung and told them and they said I had to kept the water running on cold longer? They said it was because the hotel was very empty and I needed to run the water? I asked to change rooms even though my room had a beautiful view and I’d paid for lakefront. They said there was no point as if my room had this issue the whole building would? The manager said it was just because the hotel wasn’t busy and to just leave the water running longer? (At this point the hotel was extremely full of tourists). So the option was to have a cold/luke warm shower or risk it turning boiling hot if kept on warm. If you have a child I strongly don’t recommend this hotel due to the old water system. It’s actually so so dangerous. The issue continued the whole stay. On the second day I burnt my face really really bad. I finally got the courage to ask if I can please change rooms and I was told there are no rooms available except basic ones and if I can just wait for the maintenance crew to check it out. I wasnt having another cold shower and said I’d just move. The new room was an awful dark double room. No view and looked out to other hotel rooms. I was given a free breakfast ($30) and two drink vouchers. I was made to feel like I was lying and being a real pain to ask to move. The manager said he thought it was strange only my room had the issue as they all had the same water supply?? I think he thought I was making it up. As if I’d want to change rooms and back up all my stuff after travelling for days?? The new room was awful and miles away from anything. It was clearly dirty too. I couldn’t wait to leave and check out. Awful experience and completely waste of money. No air con in the rooms- so get very hot. Especially at night the room was so stuffy. Bad hotel layout. You can get lost so easily.

Side note - Novotel Queenstown is amazing. It is a million times better than Copthorne. Modern, clean, friendly/generous staff. All speak English. I asked for some extra coffees a few times and the lovely staff gave me two huge handfuls both times. They were amazing. Thank you so so much Novotel. DO NOT BOOK COPTHORNE...

People need to be aware of how bad my 3 night stay at Copthorne lakefront was. It was truly the worst hotel I’ve ever stayed at -just awful. Novotel was a million times better in everyway! Book Novotel not Copthorne!! 1. Arrived at Copthorne to a very dates old hotel. Check in took for ever and I was treated terribly. The lady at front counter kept saying my card was declined??? (for the $50 deposit hold for the room). I had to wait a very long time for the manager. A large tour bus arrived and they had to check them all in and I was told to take a seat. I had been travelling for two days from Europe so was really really exhausted. I showed reception my account details and clearly money was in the account and explained it was their machine that wasn’t working but my card. They made it seem like it was my fault my card wasn’t working. I asked to pay another way and was told she needed to speak to her manager. Finally it went through after about 29 attempts. My card worked - I wasn’t the issue it was their machine. 2. Secondly the hotel is very old and dated. It’s actually disgusting. The hallways all need a really good vacum. It’s gross how dirty it was. I went to check out the private spa area and big hair balls were on the ground. Yuck. 3. When I finally got to my room there was long black hairs on my bed and bathroom. I thought the room was so unclean. For what I paid nearly $400 a night it was so so over priced. Even for Queenstown. 4. I rung up reception and asked for a couple of extra complimentary coffee sachets and the reception guy didn’t understand English at all. I had to ask to be transferred to someone that spoke English. When ordering towels or coffee they would give me 1 or 2. And quite grumpy on arrival like I was being annoying. 5. My main reason for this review is the boiling hot water safety hazard. My shower kept going boiling hot. Like extremely hot!!! Without notice. I burnt my back the first day. I rung and told them and they said I had to kept the water running on cold longer? They said it was because the hotel was very empty and I needed to run the water? I asked to change rooms even though my room had a beautiful view and I’d paid for lakefront. They said there was no point as if my room had this issue the whole building would? The manager said it was just because the hotel wasn’t busy and to just leave the water running longer? (At this point the hotel was extremely full of tourists). So the option was to have a cold/luke warm shower or risk it turning boiling hot if kept on warm. If you have a child I strongly don’t recommend this hotel due to the old water system. It’s actually so so dangerous. The issue continued the whole stay. On the second day I burnt my face really really bad. I finally got the courage to ask if I can please change rooms and I was told there are no rooms available except basic ones and if I can just wait for the maintenance crew to check it out. I wasnt having another cold shower and said I’d just move. The new room was an awful dark double room. No view and looked out to other hotel rooms. I was given a free breakfast ($30) and two drink vouchers. I was made to feel like I was lying and being a real pain to ask to move. The manager said he thought it was strange only my room had the issue as they all had the same water supply?? I think he thought I was making it up. As if I’d want to change rooms and back up all my stuff after travelling for days?? The new room was awful and miles away from anything. It was clearly dirty too. I couldn’t wait to leave and check out. Awful experience and completely waste of money. 6. No air con in the rooms- so get very hot. Especially at night the room was so stuffy. 7. Bad hotel layout. You can get lost so easily. Side note - Novotel Queenstown is amazing. It is a million times better than Copthorne. Modern, clean, friendly/generous staff. All...