Millennium Hotel Queenstown — Hotel in South Island

hotel staff could do more training. the observatory breakfast. the staff told my partner and i that there was only 1 person listed for our room and that she’d check with reception. she let us through since i told her weve already been having breakfast for a couple of days there and our card details was given upon check in. a few moments later, she approached me while i was taking some food to check our room number again and asked for our names again. she then went to inform my partner who was already eating that she will be charging us for the breakfast. had to sort it at the reception myself to clarify and the duty manager confirmed that there were two listed for our room and assured me that they shouldnt have charged me separately as they didnt have our card details. (they already have our card details upon check in!) i insisted he check their records if anything was charged to our account. of course we were invoiced for the extra person. i felt like i crashed a party without an invitation, at worst it was just for breakfast! embarrasing. there were several colleagues of my partner who witnessed that. certainly felt unwelcomed. room staff. heard a knock on the door but didnt respond because thats what my partner does usually. and i’d like to take a peep before answering the door. just before reaching for the handle, the hotel staff had already swung the door open almost slamming it in my face. with a step in the room she said if she could just check the minibar quickly. i let her in anyway, but why didn’t they do that when they were cleaning our room the entire morning! she could have been a bit more patient and waited for literally 1 more second. checkout. it’s for my partner’s story to tell. to cut it short, the reception staff seemed to prefer serving the kiwi lady guest first who was standing behind him in queue. what a way to wrap the trip!

been to several hotels, motels, and even airbnbs around nz, we’ve never encountered...

I am writing to share my recent experience at your hotel, which unfortunately left me very disappointed.

I booked my stay at your hotel, along with my 82-year-old mother and 11-year-old daughter, based on the positive reviews from other guests. However, my experience did not align with the expectations set by those reviews, and I felt compelled to share my concerns.

Upon arrival, I inquired about parking availability and was told there was no parking on-site and that I would need to park on nearby streets. While I understood the situation, it became frustrating when, the following day, I was repeatedly told to "come back and check" for parking, with no clear answer provided. I was traveling with an elderly family member, this lack of assistance felt inconsiderate. I asked for a bit of courtesy, as my mother is 82 years old, but instead, I was made to feel like I was begging for parking, which is not the kind of experience one should expect at a hotel.

Additionally, I couldn’t help but notice that the treatment we received felt different from that of other guests. This left me feeling uncomfortable, and I couldn't shake the feeling that there was a lack of respect and courtesy shown toward us, particularly given our circumstances.

I had paid for almost four nights in Queenstown, and to be treated in such a manner was both disheartening and frustrating. I ended up parking outside for the duration of my stay rather than continuing to ask for parking availability.

I would like to express my concern that this hotel, despite being advertised as part of a chain with certain standards, felt more like a budget backpacker’s accommodation rather than a professional, customer-focused hotel. This has affected my confidence in booking with the same chain again, even though I have future reservations through the...

The hotel rooms themselves are nice. The shower was great with a rainfall option. The room was also clean. The location is close to downtown and as long as you are okay with walking up a hill you’ll be fine walking to town each day. The stay would have gotten 5 stars but the last night I was there (only there two nights, originally 4 but couldn’t get two refunded when I had flight issues coming into the country-so would not recommend booking non-refundable option as they are very strict with that) there was the most annoying and loud clicking sound coming from the air vent in the room. It would go off for 10 minutes then stop just long enough for you to drift to sleep then start again. It was 2am when it started and I had to be up at 5am by the time I realized it was going to happen all night long I needed to be up in a hour and figured it wasn’t worth trying to change rooms over so I put air pods in and did my best to get whatever sleep I could. I bring it up to reception the next morning and show them the video proving the noise volume and where it was coming from and they just tell me “I’m sorry but you should have called so we could move you rooms. Thanks for letting us know so we can get it fixed.” I feel like there is a little more that could have been done to make me feel like a valued guest. Wouldn’t stay here again because of the lack of customer service. Glad I could help out the next view by informing them of their vent issue so they could actually get a good...