Whistler Queenstown — Hotel in South Island

On July 27, 2025, I visited Queenstown for the first time and stayed in a triple suite at the Whistler Queenstown. Since I was only staying two nights and arrived at the room after 6 p.m., the reception staff had already left. Previous hotels and motels I'd stayed in were generally good, albeit with some minor issues, such as a loud exhaust fan and a lack of hot air from the bathroom heater. So, upon check-in, I simply took a quick look and didn't check the room amenities. While showering, I noticed one of the showerheads had fallen onto the floor. Since it didn't affect my shower, I didn't bother taking a photo. While sleeping, the quilt was wrapped in the sheets, so I woke up in the morning to discover a blood stain, as shown in the photo below. Thinking it was a minor issue and having other things to do that morning, I didn't report it to the Whistler Queenstown reception.

On August 5, 2025, we received an email from the hotel staff stating that the showerhead had two... The water source switch was broken and the quilt had blood stains, which were our fault. We demanded compensation. We were tourists visiting the hotel and discovered this situation. We didn't mind and asked for an apology. After explaining the situation to the hotel staff, they still demanded compensation. Furthermore, we checked out on July 29th, six days after the check-out date. Who else stayed during that time? We requested photos of all the room fixtures before check-in and after check-out to prove that everything was in good condition when we checked in, but the hotel was unable to provide any. Furthermore, it's common knowledge that shower heads break over time. They're asking tourists to pay for a broken shower, which ruins our stay.

If you're staying at Whistler Queenstown in Queenstown, be sure to take photos of everything, including the TV, refrigerator, and comforter, to ensure they're in good condition. This will prevent you from being asked for compensation by hotel staff after you check out.

P.S. This is my personal experience; nothing...

Can't believe this place got 4.4 stars on Google. It should be 10 out of five stars!! The room we reserved has a bed room with a king bed and a twin bed, and the kitchen/living room area has a sofa bed as well. The kitchen is fully equipped with pots and a pan, utensils, lots of plates and bowls, a microwave, a very good sized fridge, a stove, and a dishwasher!!!!! There's a dining table with two chairs, a comfy arm chair, and a tv. There's a washing machine in the bathroom, too! The dryer is in one of the garages, easy to find. Two $2NZ will keep it going for 45 mins and will dry a big load of clothes. It's a big plus for people like us who are doing our road trip around the south island. The bathroom has a heater, which heats up the floor. Our feet never got cold there. The water pressure in the shower was also very nice and strong, and the hot water heated up nicely too. There's a shower head and a rain shower. The room is more than enough for two parents and one child. The receptionist was super friendly and helpful. The room was exceptionally clean. I'm so glad we found Whistler Queenstown at the last minute (other places were all booked on Christmas day and the day after), and we had a GREAT experience staying here! We highly recommend this place to anyone who would like a comfy, clean, and in walking distance to downtown, restaurants, medical clinic, gandola (cable cars) where you could do the fun luge (go cart) down the hill. One of the best...

I was charged 400$ because of the wet of the carpet after I checked out. In the bathroom the water goes very slow, and it's easy to have flood. (Also other guests mentioned this in the comments)

They charge me base on The damage of the carpet The relocation of the guest

First, We didn't damage the carpet, the carpet get wet because of the poor design of the bathroom. And they don't spend money to dry it and how could they charge me because of the damage of the carpet.

Second, The manager told me they need to relocate the guest for two days because of wet of carpets,  but I found out the guest still stay in the room next day.(I have video of it) How can the cheat me and charge me for it.

In addition, when I called the manager, she is very impatient and cut the line in the end. As a customer, I have right to know details  why they charge me. I request them to provide with the evident. Everything is in favor of the hotel and they could charge  my credit cards at any amount at any time without informing me first. I don't like her attitude "This is new Zealand, not China. You have to pay for it. If don't like it, go back to China" How could they have this attitude to customers.

I definitely don't recommend it to everyone because of this super bad experience. It took  so much effort and cost for me to contact them and it ruined my holiday. I request to get the 400$ refund bese on the...