Luxe Spa — Local services in Waitematā

I booked myself in along with my adult kiddo for a spa manicure and pedicure. We were looking forward to 2 hours of relaxation. The spa is beautifully appointed, quiet, and peaceful. The front of house person very friendly and helpful. The technicians who did the service were nice. So, what was the problem? When paying the prices commanded one would not expect the following

being seated in the waiting area, which is very well done, next to someone’s left over dishes; having a very hard time getting the shellac service performed. This took some convincing; having the choice of perhaps 10 colours. This is really unheard of for any nail salon; having the finished product be substandard. My nails and toes looked as if I had done them myself and the product, even though shellac, hardly lasted 2 weeks before looking shoddy; during the service, one is laying down on a very nice, heated bed. But, during the pedicure, both knees are required to be bent for quite a while for the toes to be done. This was quite uncomfortable.

Would we return? Perhaps for a massage once we clarified all the details of the service. For a manicure/pedicure- never.

This is no reflection on those performing the services as they were lovely and the massages on the hands and feet good- that is the reason I would consider trying a message. But, when paying the prices commanded for manicure and pedicures, one has a right to except a much...

Really lovely and well equipped gym and pool area. Includes sauna, steam room, jacuzzi and ice baths. Facilities are clean and luxurious - well worth the $50 price tag for entry. One could spend all day there! The pool and gym area also opens up outside so you get the best of indoor / outdoor space. Very well appointed and had a fabulous time there However disappointing let down by the staff - they took my drivers license at entry however they forgot to return it to me when I left despite me returning my locker keys. I called up the next day and asked if they could post it to me as I was away for the next three weeks and the woman was incredibly rude about it saying no it’s not her problem it was her colleague angel who forgot and that I’d have to come back to collect. When I stated I was away for three weeks, and didn’t want it to go missing, she said that wasn’t it her problem and hung up on me! I tried calling back several times but mysteriously no answer. Pretty shitty...

I've been going to the swimming pool at Spa at the Pullman for 2 years now and it was always a great experience for what I was doing (45min of laps). Unfortunately, every single time that I went in the past few months, there were at least 3 kids playing with no respect in the swimming pool. I don't want to be annoying but if I choose to pay an expensive NZ$35/session, it's not to be disturbed by young kids otherwise I would pay a normal public swimming pool for $10. For a high standard facility and especially for that price, you should forbid kids under 15. I definitely won't go back there even if the staff is always very nice, the swimming pool is long, the gym is good and the facilities always very clean.

EDIT: It was 3 stars, now only 1 (because I can not put zero). Today, once again, 8 bloody kids making lots of noise and playing around as if we were in a public...