Radisson Blu Anchorage Hotel, Lagos, V.I. — Hotel in Lagos State

This is my first negative review ever!!!!!

My husband and l were treated poorly by the waiter and the manager there. I won’t take away all the credit from this place, cause l came here twice before the day of the poor customer service and l loved it there. Mostly the views and quietness as we like very intimate places. We thought of coming there whenever we are in Nigeria until my husband took me there on the night of my birthday and all was going well. We then ordered tequila. N it was showing 6. something k on the menu and instead of the waiter to tell us that they don’t have the tequila we asked for, he just went on to go bring the tequila that they had instead. Didn’t care to explain that we don’t have the one you asked for so we will give you this one instead and it costs more. He just brought it n we drank it. I remember telling my husband that this tastes different from the tequila we usually drink, and he said yea l was about to say. But we just said ok we just going to let it slide maybe it’s just us. Later when they brought the bill they told us it was 25k when we were suppose to pay 13k around there. N trust me the problem with us wasn’t money, mehn if we could tell everyone there all shots on us we could without even cutting onions about it. It’s the way we were approached about it, the way they handled the whole thing, the way the waiter and the manager, especially the manager spoke to my husband with so much disrespect and screaming so everyone in the restaurant can hear that we were discussing a bill and he yelled it as if we didn’t have money to pay yet what we were asking for was for them to atleast acknowledge that it was their lack of communication that led to them giving us a drink we didn’t order n now still charge us for it n then come to us rudely to tell us about the bill even not trying to understand or have decent customer service and instead insulted us and humiliated us, mind u it was my birthday and we travelled all the way from Canada to come celebrate my birthday in Nigeria as l have always wished for that, and that is the experience we gat. Very poor and unfair. The manager told my husband that if you don’t have the money just say so but we are not letting you leave without paying. They had 3 security, 1 house keeper and 2 waiters standing there rounding us up as if it was a 1 million bill lol, not funny really but they had all that security for 12k instead of having a decent conversation with us one on one or two on two and speak yo us like customers not as if we were criminals. Spoilt my birthday, made us look like criminals and humiliated and spoilt our night. We paid them everything anyways but we were so u happy with the level of customer service they provided that night. Do better honestly and practice better customer service. It’s not the money especially 12k that matters but how you ruin someone’s business as a hired manager and waiter or security there by treating his or her customers poorly. Treat people better and keep the business name clean. I am the kind of person that l let a lot of things slide even with poor customer service and l barely go through such tbh, but with the way you guys treated us…. That was poor! Do better. I am not coming back to this location specifically and l ain’t recommending...

As a Radisson Premium Member, I booked a Superior Room for three people for my partner and two of her friends. The booking process allowed me to select up to three guests, with the price for two being significantly lower. This naturally suggested that a proper triple room was available—otherwise, the selection should have been limited to a maximum of two guests.

Unexpected Issues at Check-in

At check-in, my partner was informed by the receptionist that he could not imagine how three people could sleep in the booked room. Upon arrival, it quickly became clear why—there was only one double bed. As a result, the three of them had to share this bed on the first night. Why the reception did not immediately seek a simple solution remains completely unclear to me.

Poor Accessibility of Support and the Hotel

When I learned about the issue, I tried to resolve it from home. Unfortunately, despite numerous attempts between 8:00 PM and 2:00 AM, I was never able to reach the 24-hour hotline specifically set up for Premium Members, even though I stayed on hold for up to 1.5 hours at times. There was also no prompt response to emails or contact forms.

The next late morning, I was finally able to reach someone via the hotline. However, this employee stated that they were not responsible and that I needed to contact the hotel directly. Yet, despite numerous attempts, the hotel itself was not reachable, making it even more difficult to resolve the issue. Only after several more attempts with the support hotline was I finally connected to the hotel through a slightly more committed employee.

Late and Inadequate Resolution

After speaking with a friendly hotel staff member, an extra bed was eventually provided. However, this was only available from the second night and was extremely firm. Radisson itself did not respond until the afternoon of the second day via email—but instead of offering a solution, they merely asked how they could assist me. What I found particularly concerning was that I was accidentally forwarded an internal email exchange in which the Executive Assistant Manager – Commercial had already expressed doubts about resolving the issue. Quote: “Dear AFOM, Please investigate. I have reservations about this though.”

Even after I responded to this email with a detailed explanation of the situation and further inquiries—asking whether the extra bed had finally been provided and if a better solution could be arranged after the first poor night (e.g., a triple room or a second complimentary room)—my requests were simply ignored. I also received no response to a third email.

Conclusion: Disappointing Service

I have rarely—actually never—experienced such poor customer service. Especially for a hotel chain in this price range, I expect a completely different standard of customer care and problem-solving. As a guest—particularly as a Premium Member—you feel completely abandoned here.

Therefore, I cannot recommend this hotel or Radisson as a whole, as customer issues are clearly not taken seriously, and support is practically...

The Radisson Blu Hotel in Lagos provided an exceptional experience from the moment I arrived. As my first accommodation in Nigeria, it set a high standard with its impeccable service and welcoming atmosphere. The staff were incredibly helpful and friendly, going out of their way to ensure that I felt comfortable and well-cared for during my stay.

The hotel itself is beautifully maintained, with a modern and stylish design that immediately puts you at ease. The rooms are spacious, clean, and well-appointed, offering a perfect retreat after a long day of travel or exploring the city. The beds are comfortable, and the amenities are top-notch, ensuring a relaxing and enjoyable stay.

One of the highlights was undoubtedly the food. The hotel’s restaurant serves a wide variety of delicious dishes, catering to diverse tastes and preferences. Each meal was a delightful experience, with high-quality ingredients and expertly prepared cuisine.

The Radisson Blu’s staff truly made a difference, their warmth and professionalism creating a welcoming environment that felt like a home away from home. Whether you need assistance with your plans, recommendations for local attractions, or just a friendly chat, they are always ready to help.

In summary, the Radisson Blu Hotel in Lagos offers an outstanding combination of comfort, excellent service, and fantastic food, making it a perfect choice for both first-time visitors and seasoned travelers. My stay there was a memorable introduction to Nigeria, leaving me with a lasting impression of genuine...