Thon Hotel Polar — Hotel in Tromsø

This hotel should be a four star, not a three star, and if it isn’t the number one in Tromsø i would be surprised. Firdt, the staff: everything you would expect and more. Helpful, kind, polite, knowledgeable, and goes the extra mile for example, when i was leaving very early on my check out morning, and would miss the breakfast, the reception staff inquired if they could make up a breakfast box for me. Wow! I didnt have to ask, they just offered. And when my key failed to work, another was produced immediately, literally within seconds. The staff person even gave me his direct line, sothat if this happened agon, i could call him and he could come to me, rather than me having to come to reception to him. |Second, the rooms. I only had one room a superior double, but i did peek into a couple of oyhers as they were being cleaned and they appeared uniformly well appointed. Housekeeping was friendly and asked me if there were anything specific i needed, when i saw them in the hallway. Again, going out of their way to help. My room was large, even by US standards, when tend to find Europen hotel rooms pokey. I was on the ninth floor with views of downtown and the Dom Kirche, and the snow covered mountains beyond. Gorgeous at night! And the windows opened, hallelujah, so i could let in that beautiful, clean Arctic air! The bed was wonderful, the duvet just right, and the tv easy to figure out. Bathroom toiletries were luscious and nicely scented (very unisex) and the hot water was hot and abundant. The towels were good, and absorbent. They were not bath sheets, which i prefer, but i have not found bath sheets in any truly Europen lodgings. The bathrobe was roomy and comfy too!|Lighting in the room was what you would want, some near the bed head, one at the desk area, and overheads available in room and hallway. Ample closet space. Real hangers, and plenty of them. Places for luggage as well as the myriad of things people bring with them on holiday. |Third, the breakfast buffet, which is included in the room price. A nicely appointed dining roomwith free seating and a mouthwatering array of foods. Service was from 6-10 weekdays and. 8-11 on weekends, which makes a lot of sense. I dislike buffets which stop early so you have to get up and ready sooner than you might wish to. The food begins with a choice of cereals and yoghurts with dried fruit and nuts and again, they had plain yoghurt, not those sugary prepackaged things i have seen elsewhere. There was chia pudding as well, a selection of juices, and carafes of water. There was an entire section devoted to lactose free yoghurt and gluten free baked good with a dedicated gluten free toaster. I am not gluten free, but have friends who are, and this was remarkable attention to detail. On the cold buffet one had a choice of at least three different types of bread with various grains and seeds, and gorgeous real butter. Several types of jams were also on offer, as well as fresh fruit including apples, pears and grapes. Salad leaves, tomatoes, cucumbers and several sorts of spreads including taramosalata, chutneys, and pickled vegetables, were presented. Sliced ham, proscioutto, and lox (salmon) was next, along with a few different cheeses. If you still had room, the hot buffet offered sort of a Nordic take on a full English: baked beans in tomato sauce, grilled tomatoes, scrambled eggs, hard boiled eggs, a kind of liver loaf that reminded me of scrapple, meatballs made with chicken but seasoned like sausage, sausages, sautéed mushrooms, broiled cauliflower florets, broccoli florets in sauce, pre made cheese omelette tray bake, and i think that was all. Oh yes, they had something resembling a cross between grits and hot oatmeal and i cant remember what it was called. Two trays of croissants and pastries rounded out the offerings.||I could not have moved if i ate everything, but i was there for five mornings, so was able to sample almost everything. A coffee and tea station was also presented, with teapots to make a good and proper brew. ||The staff here as everywhere else in this hotel was attentive and cheerful. ||I honestly cannot fault this hotel. It is excellent, and when i visit Tromsø again, which i intend to, I shall book in...

Stayed here in December 2024 as a couple. About 15 minutes drive from Tromso Airport and right within the City Centre where you can walk around to various restaurants, malls, shopping centers, sightseeing pickups etc. We reached by flight towards late night and were able to easily take the Airport Bus which dropped us at a 2 min walk from the hotel with heavy bags in the snow. The bus stop was right near the Scandic hotel. Check-in was quick and we were then allotted a room. We had opted for a Standard Double Room which was allotted on the second floor.||A nice, clean, compact room with a very compact sized bathroom and toiletries (toilet paper, towels, napkins and shampoo, body wash, and other amenities). The shower area was extremely small. The daily housekeeping/replenishment was really lousy for the 3N we stayed and the rooms were never cleaned properly till late evening. Had to ask multiple times after which they only changed the towels and the person was also rude. We also complained at the reception for which they said they were short staffed or did not have new towels ready and were awaiting them from their sister concern Thon hotel from across the street late evening. Definitely do not expect this kind of service for the price we paid which was approx. EUR220 per night.||Since it was almost midst of winter in Norway, we did need the heater, but could also open the window at times and the room was just about comfortable. It was snowy and rainy in Tromso at that time. We could easily reach all the tour pickup points, grocery stores, shops at a few minutes walk. Buffet Breakfast was really amazing, with a good spread and great taste, did get crowded at times.||Overall, a decent stay and may recommend staying here as this hotel was just perfectly centrally located, decent rooms and bathrooms, nice breakfast but was extremely overpriced for the services provided and not value for money! Thank you Thon Hotel Polar for the stay and hope you can make these improvements mentioned on the service, housekeeping and may reconsider a...

I've spent my family trip here early september. The staff was very kind and helpful. If you have any questions, just feel free to ask, and the staff will do all they can to give you an answer. We stayed one night as we were on a trip from Finland to Norway. The hotel is well located, just close to the main shopping street, but also, close to the harbour and to the main departure activities in Tromso. We had a breakfast included in our choice, but unfortunately, due to the long road ahead of us, to be on time for taking a ferry to the Lofoten the day after, the breakfast time opening was later than our departure. Thanks to the staff, they suggested to us to have a breakfast bag for the road if we couldn't come to the breakfast. It was very appreciated. And when we did the check-out, we had received our breakfast bags, it was perfect ! The rooms were very practical and comfortable, to be honest I don't have a lot to say except one little thing. Rooms are good, but I think they could be even better if they could be a little bit bigger, to make them even more practical. We had some luggages, and one has its place, but the other one was a bit short to walk easily in the room with an open luggage in the middle of the ground. Except this little detail, our...