Picaflor Tambo Guest House — Hotel in Ollantaytambo

We had a very nice stay here: ||Room: We were in the Inti Suite, on the second floor. It's spacious, with high ceilings and wooden beams, and is attractively decorated. The balcony has a great view of the alley below and the mountains. There was an adequate number of electrical outlets. The bathroom was spacious; water pressure in the shower was excellent, though temperature was inconsistent. There is ample space/hangers for clothes. Noise from other rooms was never a problem, though the hotel wasn't full while we were here. A street light across the alley shines down on the head of the bed; I found eye shades helpful.||Location: Perfectly located just a couple of blocks away from the main plaza, Picaflor is on a lovely little cobblestone alley. The sound of the aqueduct burbling below is very soothing. Ollantaytambo is a charming little town with plenty of tourist infrastructure; we found it to be a great base for Machu Picchu and the Sacred valley.||Staff: Always friendly and helpful. Little English is spoken at the front desk, but we were able to communicate when we needed to. Edwin, whose Whatsapp number is listed in the hotel's contact information, speaks excellent English and was very helpful.||Food: Breakfast was fine; nothing special, but it provided everything we needed to start the day in this lovely little town.||Overall, a very nice stay. I would definitely recommend Picaflor Tambo, and Ollantaytambo​, for your visit to the...

We had a very nice stay here:

Room: We were in the Inti Suite, on the second floor. It's spacious, with high ceilings and wooden beams, and is attractively decorated. The balcony has a great view of the alley below and the mountains. There was an adequate number of electrical outlets. The bathroom was spacious; water pressure in the shower was excellent, though temperature was inconsistent. There is ample space/hangers for clothes. Noise from other rooms was never a problem, though the hotel wasn't full while we were here. A street light across the alley shines down on the head of the bed; I found eye shades helpful.

Location: Perfectly located just a couple of blocks away from the main plaza, Picaflor is on a lovely little cobblestone alley. The sound of the aqueduct burbling below is very soothing. Ollantaytambo is a charming little town with plenty of tourist infrastructure; we found it to be a great base for Machu Picchu and the Sacred valley.

Staff: Always friendly and helpful. Little English is spoken at the front desk, but we were able to communicate when we needed to. Edwin, whose Whatsapp number is listed in the hotel's contact information, speaks excellent English and was very helpful.

Food: Breakfast was fine; nothing special, but it provided everything we needed to start the day in this lovely little town.

Overall, a very nice stay. I would definitely recommend Picaflor Tambo, and Ollantaytambo​, for your visit to the...

I booked two rooms at the Picaflor Tambo, which at first seemed like a good choice. However, on our last day last day there, I woke up and found my wallet was missing 500 US dollars worth of Chilean Pesos. I ran down to tell our other roommates who stayed in a separate room, and found that they had also been robbed of their money. When we approached Lilian, the owner of the hotel, she said that the only people who had access to the room were the two cleaners who she would "put her hand in the fire for them". She said we probably misplaced the money and blamed us. When we checked into the hotel we asked if there was a safety deposit box so we could leave our money and we were assured the rooms were safe to leave our valuables. I couldn't believe that she didn't take responsibility for our rooms being robbed, and insisted that we lost it. There is no way two people in two separate rooms both lost their money! Someone clearly stole it. One of the rooms was even left open, even though I had locked it in the morning. The lack of responsibility for what happened was very unprofessional. Then Lilian blamed us again saying we should have waited until we got to Chile to exchange the money instead of doing it before. At the end of the day, we were out 1000 dollars and had no form of retribution, or even an acknowledgement that the money was stolen. I highly suggest to stay in another hotel where you can trust the owners...