BSA Suites — Hotel in Makati

We left home very excited for our first trip to the Philippines at 8.30am on Monday morning and arrived in the hotel on Tuesday evening at nine pm. We were travel weary to say the least but had good flights. The family consisted of myself and husband, pregnant daughter, son in law, and a two year old grandson. We were greeted by friendly staff who gave us keys for our room 2010, 20th floor and daughter and family 2507, 25th floor, it was 30 plus degrees, then we were informed that the lift was OUT of ACTION!!!!! WE HAD TO WALK UP FIFTY, AND 75 FLOORS respectively, I drank two bottles of water to enable me to get to the 20th floor I am reasonably fit in my 60ties but it did me in!!! And of course at the same time we had to get a two year old one a pregnant lady upstairs, it was a terrible start to our holiday. We arrived in our room, it was grubby, there was a kettle a TV plenty of storage space, sink fridge and bathroom, the towels were clean but grey one towel person. The bedding was clean. I went to the balcony to throw open the door and to sit down and recover only to find it locked, I phoned reception apparently we were not authorised to use it.???? I told them I needed to use it to have a cigarette, (no smoking hotel) they said no smoking in Makati, I was later to find out you have to ask for designated smoking areas aghhhhh, to return to the phone call (am furious) I asked if the lift was working, no ma'am, I asked for my luggage to be carried up and two extra pillows, in as polite a manner as I could muster!! The last of the luggage arrived at half past midnight being carried up by staff.||The next morning the lift is working, there is also another lift under maintenance, it was still under maintenance two weeks later, there appears to be no SERVICE LIFT!! So all staff, luggage, cleaning, heavy machinery ect go up and down in this one lift, not surprised that it broke down again before we left.||The reception is 24 hours and there is access to a safety deposit box at reception.||The towels were changed daily, no service on Sunday, the beds changed weekly, the net curtains were very dingy, small windows to open. Shower not brilliant but usable again dingy. The air con worked well.||Plenty of laundry services around two/three pounds for three to four kilos of weight, three...

I booked a 2-bedroom for our stay. Upon arrival, the receptionist informed me that I will be transferred to a different room. (two 1 bedrooms instead 2-bedroom I booked) I booked it thru Booking.com and it was non-refundable so I guess that's the whole point the lobby attendant was very confident to check me into a different room without informing me in advance. I asked what will be the compromise. She answered there is no compromise like some free buffet whatsoever. ||||Ok here's the worst part. Upon arriving at the hotel rooms, I was so disappointed to see a very dark room, some lights were not working anymore. It was a very different room from ones in their pictures. The rooms they gave were very old, with an old TV and aircon is not working well. It was so hot inside the room. Also, my neighbor (accompanied by one of the guards) knocked on my door because he complains about the noise (LIKE WHAT THE?) It's a hotel. It's supposed to be sound proof from inside too. Every time I go out of the room, the door makes a loud noise and it's not even my fault. That's the way it was constructed. I don't intentionally bang the door or something coz why would I do that right? I had the worst night with my friends. I hope I can give a 0 rating. Terribly had the...

Im taking back that ONE STAR rate!

A very lousy internet, weve spent every minute checking up with the front desk to speed it up. If your a gadget person.DONT bother IN using IT. You'll only be wasting your time requesting for an additional wifi access. They will only provide TWO OR THREE PASSWORDS FOR EACH DEVICE regardless. Also their front desk will ALWAYS ANSWER YOU and ask their IT to go to your room to fix it. Like if your dumb not to know how to connect to the internet with you own devices that youve been using for 48 years😬. We have encountered the PROBLEM at Malayan Plaza in ADB Ave , Ortigas fronting Podium. The receipt confirms that it is run by the same company.

Bed is not comfortable to sleep on. The Wool fleece cover/ blankt felt itchy. Duvet covers would have been better.

Complimentary water and coffee are provided on the checked-in date ONLY. So don't expect anything on succeeding days of your stay.

Theres a kitchenette with unsanitized plates/cups. Make sure to bring with you a dishwashing soap to wash it.

There's way better hotel at this PRICE .

NOT worth your stay if your bringin in work or just wanted to relax.

To be fair, Atleast we got a decent toilet with incomplete toiletries. Hmmmm, no hotel...