The Mini Suites Eton Tower Makati — Hotel in Makati

Not advisable to book and stay in 'The Mini Suites - Eton Tower'. Their customer service is really bad, and their facility is dirty. Their facilities appear well in advertisements, but poor in reality. This hotel will just give you discomfort and inconvenience. Better go to other hotels.

Very Poor Facility: Water heater is dusty and has yellow scales. Room's floor is dusty. The table's surface is not clean. The telephone is very dirty. Light in the toilet area is not working. Calling the building engineer would cause you more inconvenience and hamper you to relax, which would give you burden rather than peace. The door of the shower enclosure does not close well, leaving a small gap which causes the water to pass through and flood the floor of the room. You would then have to clean it or call the cleaners which would cause inconvenience. The hotel is not advisable to those who would just want to relax. The room smells like smoke The vault underneath the bed has a dead fly (this shows poor cleaning and management) The frame of the electric outlet detaches when you unplug a device.

Poor Customer Service: One of the hotel receptionists in the concierge was rugged, arrogant, and very disrespectful in the way she speaks and the way she looks, but there were 2 receptionists who were nice and showed respect to me. One of the hotel staff situated in the front desk who escorted me to my room was very narcissistic and disrespectful. He was fixing his hair inside the elevator and when I was telling him something about the room, he just said "blablabla" and left. Very impolite indeed - a trait that I would not honor One of the guards in the entrance was belittling/demeaning. He was very unwelcoming when I came. This guard asked for the proof of my booking in the Mini Suites and when I showed it to him, he said that The Mini Suites was not the hotel where I booked in and that I was wrong, but he was actually looking at the address of the booking company. When he realized that he was wrong, he didn't even say sorry for his disrespectful tone and disrespectful attitude he showed earlier. But even if I was wrong and came to a wrong hotel, it is very improper to belittle someone and to show an arrogant character whether you are a guard or a receptionist or even the owner. Most of the hotel staff in the Mini Suites were unethical, and when you are a person who honors good character and rejects bad character, the Mini Suites will really turn you off and cause you stress. I asked for towel replacement and toiletries but the items came after 5hours! I have to call twice in order to receive the items I requested.

This hotel does not definitely match their 3-star title. I've been to other hotels (Novotel and the Century Park) only as one attending a seminar in their place, but their treatment was so special and superb to their guests. I've also tried other hotels and their services are all well (Holiday Inn, Go Hotels, etc ). Among the hotels I've been to, The Mini Suites - Eton Tower is by far the worst hotel. I will never...

Review of The Mini Suites Eton Tower Makati

Location: The Mini Suites Eton Tower Makati is conveniently situated in the heart of Makati City, making it an excellent choice for those needing access to business districts, shopping centers, and dining options. Its central location ensures that guests can easily explore the vibrant and bustling environment of Makati, with key attractions and transport links within close reach.

Accommodations: The Mini Suites Eton Tower Makati offers a range of well-designed, compact yet comfortable accommodations. The rooms are modern and functional, designed with a focus on maximizing space while providing essential amenities. Features typically include comfortable bedding, air conditioning, and basic kitchen facilities, making it a practical option for both short and extended stays.

Dining Options: The hotel may offer limited on-site dining options compared to larger hotels, but it generally provides a cozy atmosphere for breakfast or light meals. Additionally, its prime location means guests have easy access to a variety of nearby restaurants, cafes, and eateries, enhancing the dining experience beyond the hotel.

Facilities: Facilities at The Mini Suites Eton Tower Makati often include:

Fitness Center: A small but well-equipped gym for maintaining fitness routines. Business Center: Basic business services and meeting rooms for professional needs. Swimming Pool: A rooftop or small pool area where guests can relax and enjoy views of the city.

While the facilities may be more limited compared to larger hotels, they are typically well-maintained and cater to the essential needs of guests.

Customer Service: The service at The Mini Suites Eton Tower Makati is generally attentive and friendly. The staff are known for being helpful and responsive, ensuring that guests' needs are met efficiently. While it may not match the luxury level of high-end hotels, the service is consistently good and contributes to a pleasant stay.

Ambiance: The ambiance of The Mini Suites Eton Tower Makati is modern and functional. The design is contemporary, with a focus on practicality and comfort. While the atmosphere may not be as luxurious as some high-end establishments, it is clean, inviting, and well-suited for travelers looking for a comfortable base in Makati.

Overall Impression: The Mini Suites Eton Tower Makati offers a practical and comfortable stay with its central location, functional accommodations, and good service. It is a solid choice for travelers seeking a budget-friendly option in Makati that provides essential amenities and convenient access to the city’s attractions.

Rating: 3.5 Stars

The Mini Suites Eton Tower Makati provides a reliable and comfortable stay with its strategic location and good service. While it may not offer the extensive facilities or luxury of higher-end hotels, it delivers solid value for those seeking a practical and well-located accommodation...

I’m totally unsure at how this hotel is rated anything below a 4.5 stars!!

tl;dr- worth every penny. Even with the negatives, the positives overpower it making it a wonderful hotel to enjoy my Philippines trip!

First let me start off with the negative: Small room - depending on which room you get, it is quite small with only a small hall to pass from door to bed. However, if you are able to to book a larger room (which usually gets booked super quickly and in advanced) then you’ll be enjoying your time and money!

Cleanliness - the room is cleaned and maintained daily. However, if you were to stay for a longer period of time, the floors are not well kept if you’re just a long stay guest. The corners of the washroom is ok but the large portion of the washroom is quite clean.

AC - because this hotel is environmentally forward, they use the Key card as a power source when you enter and exit. You can leave 1 card in while you have 1 usable card for AC. However, if you don’t then you’ll come back from the heat to a room that’s muggy and hot.

NOW THE GOOD!! The hotel staff - amazing! Super attentive, empathetic and wonderful! I had a situation at the beginning where no one would pick up my front desk calls, after explaining the situation they were super apologetic and extremely helpful the rest of the trip! Also, each staff is so welcoming and greets you daily.

The price - best price you can get in the heart of Makati. Not only is the room modern but for this price, hell yeah I’m coming back!

The room - albeit the size, the room itself is quite modern. The washroom is lined with marble tiling. The floors are wood. The sink is enamel. The bedding and pillows are so fluffy and very comfortable (unsure if down or not)

The location - this is a top tier location. Not only do you have your own coffee shops, restaurant, salon, spa, and gym at your fingertips within the hotel itself; there are many other restaurants & convenience stores right outside! Also, the 3 main malls in Makati (Glorietta, Landmark, greenbelt and SM) are within a 15-30 minute (depending on pace and foot traffic) walking time from the hotel.

Security - security checks each person coming into the building. There is even a dog on duty which I think is one of the highlights because you’re allowed to pet the dog daily if the owner allows it!! There’s also an in room safe below the bed for passports and other small...