Alona Hidden Dream Resort — Hotel in Panglao

 First if all, the place is located right on the main street leading to Alona beach, and it's very noisy day and night (for those who might care). Second, no Wi-Fi in the room, and barely working one on the porch, so you have to sit on a hard wooden bench in the pool area if you want to use internet. Third, when we arrived and checked in into our room with "garden view" we found out that our view is the wall of the room in front, shared "porch", which is more like a narrow alley filled with hanging laundry. When we asked the staff politely about the "garden view" mismatch, the two receptionists instead of offering a solution directly started to blame it on us, saying that we (I quote) "didn't request a garden view". In my understanding, if it's written in the room description, it's included, and there was no note about requesting it anywhere. Clearly, they just wanted to get rid of me without fixing anything. All I wanted is to be moved to another room. They didn't propose that, so I asked if they had another room with a proper porch available, they rudely said no, that's all we have and turned away. After I asked again if there is anything available tomorrow or the day after, or even a different type of room, finally with very annoyed attitude admitted that there is one tomorrow that we could move to. Clearly, my trust is already shaken, so I asked them to see the room first. They made a whole scene about this, but finally showed me the room next to ours, which was better. The restaurant has similar service. We ordered 3 dishes, it took 40 minutes for them to bring one of them, and it was wrong. We sent it back, waited another 15 minutes and finally got all our food, which was very mediocre. Really not with the price and the waiting. After all this we really didn't want to stay in this place, so we booked another hotel, and went to tell them that we will be checking out. Got shouted at again saying that our booking is not refundable. Forget it. Even the swimming pool, the only nice thing about this hotel, couldn't be enjoyed because of the construction next door. The workers would stare from the roof and one even got down and was peeping over...

 First if all, the place is located right on the main street leading to Alona beach, and it's very noisy day and night (for those who might care). Second, no Wi-Fi in the room, and barely working one on the porch, so you have to sit on a hard wooden bench in the pool area if you want to use internet. Third, when we arrived and checked in into our room with "garden view" we found out that our view is the wall of the room in front, shared "porch", which is more like a narrow alley filled with hanging laundry. When we asked the staff politely about the "garden view" mismatch, the two receptionists instead of offering a solution directly started to blame it on us, saying that we (I quote) "didn't request a garden view". In my understanding, if it's written in the room description, it's included, and there was no note about requesting it anywhere. Clearly, they just wanted to get rid of me without fixing anything. All I wanted is to be moved to another room. They didn't propose that, so I asked if they had another room with a proper porch available, they rudely said no, that's all we have and turned away. After I asked again if there is anything available tomorrow or the day after, or even a different type of room, finally with very annoyed attitude admitted that there is one tomorrow that we could move to. Clearly, my trust is already shaken, so I asked them to see the room first. They made a whole scene about this, but finally showed me the room next to ours, which was better. The restaurant has similar service. We ordered 3 dishes, it took 40 minutes for them to bring one of them, and it was wrong. We sent it back, waited another 15 minutes and finally got all our food, which was very mediocre. Really not with the price and the waiting. After all this we really didn't want to stay in this place, so we booked another hotel, and went to tell them that we will be checking out. Got shouted at again saying that our booking is not refundable. Forget it. Even the swimming pool, the only nice thing about this hotel, couldn't be enjoyed because of the construction next door. The workers would stare from the roof and one even got down and was peeping over...

First if all, the place is located right on the main street leading to Alona beach, and it's very noisy day and night (for those who might care). Second, no Wi-Fi in the room, and barely working one on the porch, so you have to sit on a hard wooden bench in the pool area if you want to use internet. Third, when we arrived and checked in into our room with "garden view" we found out that our view is the wall of the room in front, shared "porch", which is more like a narrow alley filled with hanging laundry. When we asked the staff politely about the "garden view" mismatch, the two receptionists instead of offering a solution directly started to blame it on us, saying that we (I quote) "didn't request a garden view". In my understanding, if it's written in the room description, it's included, and there was no note about requesting it anywhere. Clearly, they just wanted to get rid of me without fixing anything. All I wanted is to be moved to another room. They didn't propose that, so I asked if they had another room with a proper porch available, they rudely said no, that's all we have and turned away. After I asked again if there is anything available tomorrow or the day after, or even a different type of room, finally with very annoyed attitude admitted that there is one tomorrow that we could move to. Clearly, my trust is already shaken, so I asked them to see the room first. They made a whole scene about this, but finally showed me the room next to ours, which was better. The restaurant has similar service. We ordered 3 dishes, it took 40 minutes for them to bring one of them, and it was wrong. We sent it back, waited another 15 minutes and finally got all our food, which was very mediocre. Really not with the price and the waiting. After all this we really didn't want to stay in this place, so we booked another hotel, and went to tell them that we will be checking out. Got shouted at again saying that our booking is not refundable. Forget it. Even the swimming pool, the only nice thing about this hotel, couldn't be enjoyed because of the construction next door. The workers would stare from the roof and one even got down and was peeping over...