Grande Pensao Residencial Alcobia — Hotel in Lisbon

I was very disappointed with this hotel for the following reasons||1. The street itself is quite unsavoury & run down to the point that the female taxi driver was reluctant to drop us off initially ||2. As previous reviews state - this is not a hotel for those with mobility issues or seniors. Despite online information stating there is a lift - it is situated on the first floor. On entering the building there is a steep flight of marble stairs to reception. Leaving reception there is another dog leg staircase to the first floor where the bedrooms start & the single person lift is situated. The male receptionist did offer some assistance with our suitcase.||3. We were in room 105 on the front of the building looking over the main street which was very noisy throughout the night. Across the road was an external lobby area where groups of people congregated & partied until the early hours.|There was also a large recycling centre directly outside hotel which was emptied at about 6.00 am each morning creating more noise. After that the traffic started!||4. Bedroom was very basic but of sufficient size for 2 people. Bathroom however, was smelly, in poor repair (see photos) & became infested with ants & larvae (see video). I reported this to reception but was told nothing could be done until following day - by which time the problem had become much worse||5. The public reception area was tiny & did not provide a suitable shared area whilst waiting for other people or transport ||6. On checking out of the hotel I asked on reception for some help to bring my suitcase down the 38 steps but received only a very rude & dismissive response. We are aged 73 & 81 but the female receptionist was not interested in my dilemma & just continued to ignore me. Thankfully a male guest appeared & carried our luggage downstairs.||On a positive note the hotel was within easy reach of the main square, restaurants &...

I am on the fence about this hotel. I think had we not stayed on the 2nd floor (1st floor of rooms) I may have liked it better. And if the heater had worked better in our room I may have been more excited about this place. It just happened to be our heater that was weak, and they were at full occupancy while we were there so we did not change rooms. The location is extremely convenient. A very short walk to the Rossio metro. Several bus and trolley stops all within a very short walk. Lots of shopping and restaurants within walking distance. I found the staff to be nice and helpful. There is not an elevator for the 1st 2 floors. If you travel with a lot and/or heavy luggage you will need to carry up 2 flights of steps. Breakfast was included, basic but quite a few choices of breads, cereals, cheeses, meats, yogurt, coffee and tea. The rooms are very minimal. Good size room and bathrooms. The beds are old and worn, same with the bath towels and the pillows. Some of the rooms do have some pretty views depending on what floor you are on. We stayed on the 2nd floor (1st floor of rooms), and it was very loud. At different times of the day the sewer smell in our room was quite strong. The breakfast room is on the same floor and in the mornings the dishes clanking and the guests walking/talking up and down the hall is very loud. The rooms are the hotel itself were very clean. There is a little bar/coffee area near the desk checkin. The wifi worked in our room but did not work in different parts of the hotel. There is a computer with internet for use near the check in desk. With all that said, the hotel is in such a convenient spot, and the staff friendly. The location may outweigh all the other nit picky points....

Great Location and Friendly Staff, But Not Ideal for Families or Accessibility

The hotel is in a fantastic location, very close to Rossio, making it convenient for exploring the city. The staff and workers were extremely friendly and welcoming. Additionally, the hotel was very clean; I didn’t notice anything out of place in terms of cleanliness.

However, there are some significant drawbacks. The elevator is located on the first floor, requiring guests to climb a long set of stairs to access it. This can be quite inconvenient, especially if you’re traveling with children, strollers, heavy luggage, or have mobility issues. To make matters worse, the elevator is extremely small and can barely accommodate one person with bags, which adds to the difficulty. Furthermore, there’s no staff available to help with luggage.

The breakfast offered is very limited, and while it’s sufficient, it doesn’t stand out. The rooms, unfortunately, are quite outdated, very small, and the toilets are uncomfortably tiny.

Overall, this hotel might be a good choice for couples looking for a clean and centrally located place near Rossio, but it’s not well-suited for families, those with disabilities, or anyone needing extra space...