Pensão Nova Goa — Hotel in Lisbon

First up, I just want to say that pensão means HOSTEL so dont expect it to be anywhere near as good as a normal hotel. When we entered the lobby, it reaked of ciggarette smoke. The room was so sad compared to the pictures shown. The one sheet thrown on top of each of the three beds (my parents and I were sharing one room) was dirty and it made me wonder if this "hotel" even changed the sheets. There were no extra sheets provided in the room except three pillow covers (that were also not clean) so off we headed to the reception to get THREE MORE SHEETS AND NO BLANKET SINCE FOR SOME REASON EACH GUEST CAN ONLY GET ONE EXTRA BEDSHEET. The outlets were loose so we couldnt even charge our phones without holding the damn charger in place with our own hands. The floor was also dirty and had a few bugs crawling around the place. The only chair in the room was also caked in dust. The beds... The beds are a whole new story. The second you make the slightest movement on the bed, it creaks so loud that it will just wake you up from your sleep if you can actually get sleep in that place. You can also hear the neighbors flush the toilet, use the shower heck you can sometimes even hear footsteps. The bathroom however wasnt too bad. There was a little mold growing in the wall but other than that the bathroom wasnt dirty and a few bars of soap were provided but no other toiletries like shampoo, toothpaste etc. Honestly I feel like this "hotel" could even be featured on Hotel Hell. So in...

Bed Bugs

We are surprised that none of the reviews mentions the bed bugs… When we checked in we saw dark stains on the matres and bathroom doors. We thought it’s was a mold (mold is typical problem here). We checked the reviews on Booking - nobody mentioned the bed bugs, we thought it’s safe. However on the second morning there we saw one… This property is simply tricking tourists with the low budget. The low price will result in great expenses to get rid of the bed bugs at home… The sketchy homeless people mentioned in other reviews: we stayed there for two nights. On Monday it was more less calm, on Sunday evening they were pretty loud. Two men were almost fighting, one man was yelling into the crowd, the was a recent drug-addict, still physically strong, who knows what's in his head. Nevertheless we could leave and come back to the hotel safe. In general we were going to rate Pensao Nova Goa as expected quality for this price, but because the bed bugs it can’t be rated higher than 0. Don’t go there

At breakfast there were cereals, cheese, ham, bread, toaster, coffee machine, orange juice, water The staff are simple people, but nice (untill it comes to recompensation).

P.S. The property refused to recompensate pest control supplies and dry cleaner's. Booking can do nothing about it. So if yo already went there, demand the property to recompensate while you...

We are surprised that none of the reviews mentions the bed bugs…|When we checked in we saw dark stains on the matres and bathroom doors. We thought it’s was a mold (mold is typical problem here). We checked the reviews on Booking - nobody mentioned the bed bugs, we thought it’s safe. However on the second morning there we saw one…|This property is simply tricking tourists with the low budget. The low price will result in great expenses to get rid of the bed bugs at home…|The sketchy homeless people mentioned in other reviews: we stayed there for two nights. On Monday it was more less calm, on Sunday evening they were pretty loud. Two men were almost fighting, one man was yelling into the crowd, the was a recent drug-addict, still physically strong, who knows what's in his head. Nevertheless we could leave and come back to the hotel safe.|In general we were going to rate Pensao Nova Goa as expected quality for this price, but because the bed bugs it can’t be rated higher than 0. Don’t go there||At breakfast there were cereals, cheese, ham, bread, toaster, coffee machine, orange juice, water|The staff are simple people, but nice (untill it comes to recompensation).||P.S. The property refused to recompansate pest control supplies and dry cleaner's. Booking can do nothing about it. So if yo already went there, demand the property to recompensate while you...