Hostel Seven Hills — Hotel in Lisbon

Way too overpriced and poor in comparison to other, much better hostels.

While other places in Lisbon with better locations are around 13€ in the Winter Season (The Lounge Hostel, Room 007, Urban Garden, etc) this one charges 20€ currently which is ridiculous.

There are no volunteers, only once per day a cleaning service. So no one takes really care about the common areas or the guests.

We had a group of very dirty guests who did not clean up their dishes and left their trash everywhere. Eventually we had to clean up ourselves as it was dirty and filthy. Maybe we just had bad luck but it is not normal to leave guests on their own like this.

Also one star less for the area. From the seating room you see tents from homeless people.

Regarding the sitting room, it is just that, a sitting room with chairs and tables. Not even a couch.

They really have never heard about customer experience.

I mean, not one couch to relax, doggy area with homeless people and way overpriced.

It is also mostly half empty. The owner is just way too greedy.

I give one star extra only because it is quiet. But for some it may be too quiet. You don't meet any people or travellers. People just stay in their rooms.

If you look in the "living room ' you understand why....

Bed bugs, cockroaches, sleepless night and no refund:

I don’t mind some insects in a room but bed bugs is something you don’t want to have next to your bed! After I counted over 8 bed bugs I have had enough and tried to call the emergency number from the Hostel a couple of times, but no answer! And it is hard to sleep if you know there are bugs that might bite you and cause skin irritations and more. Also when I entered the room the first time there was a weird smell in the room. Probably they tried to get rid of the bugs with some strong cleaning substance. But apparently it didn’t work and still let people stay in that room.

Next day I tried to get a refund, because I couldn’t stay in the room. But after discussing and waiting for over half an hour, all they could come up with was an poor apology. I wanted to see the manager but the receptionist said after calling the manager that he can’t do more than telling me the same…

So don’t recommend. Also quite pricey for what you get besides bed bugs in...

I was looking for a peaceful place to stay for long in Lisbon since I didn't get my own place! I feel very lucky because I found Hostel Seven Hills. It's a cozy apartment at the 4th floor of a building at Almirante Reis in Anjos, amazing area, near metro, bus stops, supermarket, laundries, pharmacy, atm, etc. Safe neighborhood, distance walk from many great places in Lisbon including Rossio, Baixa/Chiado, Rua Rosa and Bairro Alto and wonderful Miradouros (view point). |Hostel is quiet and very peaceful, it means you can relax and chill, but we also had great moments together drinking some wine, beer and cooking. |They are always cleaning bathrooms, rooms and kitchen. It's the most clean hostel I've been after 4 months traveling around Europe!|Staff is amazing! Very very very friendly and you will feel like home because they are like family, specially Carmen. First time I got there she helped me a lot already and she didn't even know me! So sweet!|I highly recommend this...