HGA, d.o.o. — Hotel in Upravna Enota Ljubljana

I cannot say enough good things about this hotel. The largely wonderful parts are conveyed not in the specific details of the hotel but in the atmosphere the staff and owners exude from the moment you walk in the door. ||We stayed there over the new year and the couple who own the hotel were “filling in” for their adult children who manage it while they were on holiday. They also let the staff leave early to be with their family on New Year’s Eve. They made sure each room got their own bottle of sparkling wine to ring in the new year. They also stayed in the salon the entire night and greeted all the guests as they came in with a toast 🥂, lovely conversation and the homemade (both the cookie and the jam made by the wife of the owner pair) cookies (see pic), which are put out daily and TO. DIE. FOR. They were also at breakfast the next morning, again greeting all the guests and making sure their needs were met. ||When you arrive, you also get a welcome drink. The breakfast is also quite the treat with many offerings, some of the baked goods of edict are homemade by the owner as well. ||The staff were friendly, professional and willing to help with anything. As the website states, this is a boutique hotel with only 16 rooms. It is a historical landmark as it use to be the quarters for soldiers and arms makers in Roman times. Therefore, they can only make so many modern day updates and there is no lift, stairs only. The staff will gladly take your bags upstairs. They’ll give you directions, recommendations, call you a taxi or just have nice conversations with you. ||Still, the historical nature of the building has not deterred the owners from adding most modern conveniences. The rooms have fast internet, cable tv, blow dryers, coffee/tea maker, a mini fridge with drinks and snacks and for storage of your own items, etc. They’re even currently updating many of the bathrooms. ||The hotel is located on a car-free street that is within walking distance to everything you’d want to see in Old Town and within walking distance to the bus stop or a taxi for everything you’d want to see outside of Old Town. ||The one item I’d like to request be added is a form template email confirmation of booking. I requested one via email and received it promptly so that was not an issue and in no way impacts my view of our stay and experience. I just think it’d be helpful when planning to remember what room you booked, the dates reserved and an estimated price. ||Were we to go back to Slovenia, I can’t imagine staying...

Absolutely horrible stay. The worst in the last ten years. Because of a booking problem we got a room with separate shower and seperate toilet. The room itself was like 2x2m big. For two persons. The double bed was small. I didn't slept well. The windows were small so u have to put the light on during day. The light was very bright and white like in a hospital. The air condition old and loud. The whole condition of the room was not good. But ok. The worst thing: the shower was in a seperate room at the corridor. It was like 1x1m big. I didn't have enough space for dry with the towel. The shower head was broken so I had hold it in the hand. If I would like to shower I went half naked through the corridor to the showerroom and some people looked at me. If i would like to go to the toilet, there was another small room at the end of the corridor. Near stairwell. So I had three keys for three rooms. Everything old and need a renovation. It has NOTHING to do with the pictures on the website. See my pictures attached. Because the hotel was full I didn't got a new room. But white wine. And one night off from Amoma. BUT: that didn't make the stay better. It really got my mood down in a wonderful city. The staff was friendly, the breakfast ok. The location good. But never never ever I would book that hotel again. I booked hostels 15 years ago as I need the money and the standard was so much better. I would recommend the management to close the rooms with the seperate toilet and shower and use it otherwise. Or describe exactly that this has absolutely nothing to do with the other rooms and the pictures on...

Our flights got cancelled (airline was going out of business) over 24 hours in advance and I immediately notified the hotel. They refused to provide ANY refund for ALL three (3) nights. They said we could take a train which took around 10-12 hours and did not work with my wife's itinerary traveling from the States. They refused to direct me to their cancellation policy as requested. Also, I spoke with a male, who claims he was one of the owners, and he was also not responsive to my requests either. I am surprised they would treat a customer how they treated me. I hope they enjoy the over $400 U.S.D. they got from me. I would never recommend this hotel to anyone based on how I was treated by them. They kept my money and I was not at fault (at all) for not being able to get to the city where this...