Paninoteka — Restaurant in Upravna Enota Ljubljana

What a way to rain on your (already rainy) day in the lovely Ljubljana!

So... The place is located near the town centre and it looks quite homely and lovely. They have an outdoor terrace, but since it's winter, it was not an option. Inside of the place is nice, looks warm and cosy, tho the tables are really very close to one another.

The menu is ok, it has a decent selection of dishes, at more or less reasonable prices - it is not cheap, but not too expensive as well. Mind you, tap water is 2,5 EUR for half a litre, which is not very cool in my opinion. I wouldn't mind paying for bottled water but this is not it. The beer selection is rather poor and of mediocre quality.

We had opted for "local" dishes, a wine stew and sausages with cabbage and some weird sidedish.

Sausages were great! The meal is about 13 EUR and totally worth it. The mentioned sidedish is delicious. Would order again, we loved it!

Wine stew... well... you could definitely taste the wine. The sweet and tender veal was neither sweet nor tender, but at least I hope it was tipsy from all the wine -.- The stew needed at least 45 mins of cooking more to be meh ok. It is one of the worst I ever had in any of the restaurants, and for the prices of some 12,5 EUR would call it an utter flop.

And now, for the real cherry on top of this experience... the waiter!

When we came in, the place was really crowded so we got a table for two in the window. As it is really cramped, we have asked to move to a different table after the place emptied out. We asked really politely, not wanting to just move tables and be considered brazen. The waiter refused us flat-out, saying that they have a policy of couples only taking tables for two since they need to keep the tables for four for larger groups, without exceptions. At that point, there were 7 (seven) empty tables for four and one for two, but ok, a rule is a rule.

About two minutes later in walk two local guys, take the table for four. Comes the waiter, more than polite, and doesn't even mention the just mentioned rule of not allowing two people taking the table for four -.-

His personal preferences aside, I seriously don't it is ok to treat us differently and condensendingly according to our nationality. They had a subtle snicker towards all Croatian customers, no matter how polite the customers were.

So, if you really, really, reaaaaaaaally want to come to this place, pretend to be a local or an Englishperson, since plain old politeness here just won't do.

And whatever you order, avoid the stew. Ew.

(photos look better than...

This is the worst restaurant in Ljubljana! The staff is rude and condescending, and there is no other way to describe their service.

My partner and I were visiting my parents and we took them out to this place: a waiter was so rude to my dad and mom with no particular reason as they're the sweetest people that we all felt incredibly embarrassed.

And this was not the end of it, let me point this out: My boyfriend and I ordered gin-tonics. In his drink, you could taste gin slightly, but in my drink there was no gin in at all. I'm not making this up just for the sake of it, even my mom who literally hates gin could not taste it. When I explained that to the waiter in question, he started to YELL at me in front of other customers and told me I can call his manager if I want.

Wait, what? I don't understand. I just wanted to get a gin-tonic for which I was paying for. Why on earth would I wish to speak to a manager who clearly allows such a behaviour?

We were obviously not expecting to go to a 5-star place but we were expecting a nice evening out with the whole family. Thank you, Paninoteka, for ruining our one evening together...

Very disappointed in the horrible customer service. We asked for the cheque and were purposely ignored 5 times by the waitress (blonde hair) despite seeing us. When we finally got up to leave, she ran after us and started to yell, shouting that she is not obligated to serve our table that she's not assigned to. What? Never in my life (having travelled to many places) have I witnessed such horrific customer service. It's despicable to talk like that to customers and to be hones you should do yourself a favor and fire her. However, the waiter with the long beard was very polite and professional, he deserves some credit. I think the blonde hair witch that you have as a waitress should learn a thing or two from him on how to treat people at...