Cafetino — Restaurant in Upravna Enota Ljubljana

Unfortunately this café ruined our Ljubljana city trip for us.

I ordered an iced coffee and when I received it the coffee glass broke in my hand, all over me: my T-shirt, my new and white shorts (!), my new bag and my shoes. All my things are ruined. Luckily no one was hurt from the broken glass. First reaction of the waitress that had brought the glass was laugh, when she saw me coming in with the coffee all over me. The other waiters were nicer, but still a bit helpless. That is okay, I was very helpless myself, in my wet white clothes that were stained with big big coffee marks all over me; overwhelmed and desperate as I could not stay in these clothes all day, having only this day to explore Ljubljana and the hotel being too far away to go change clothes. They offered to call the manager to ask for help. These things can happen of course, but the question is how you deal with it, make up for what happened. I understand that it did not happen on purpose. Best thing was the manager’s reaction though: His offer was to give me sparkling water to poor over me to get the coffee out (good idea, it did not work and you could see my underwear through my white clothes now). Not to help find a place to wash the clothes, offer to cover the damage or to find something new to be able to continue the day in the city somehow. When I asked him exactly that he said this was my problem then. The complete conversation he was in a very impolite manner right from the start, at the end he was even shouting at me. Thanks for nothing! I don’t blame the waiters, they were nice and helpless, but the manager / owner should have acted differently and owned the businesses fault and stood up for it and offered some kind of compensation to cover the damage.

So no, I definitely cannot recommend this place. There are many more nicer places out there to discover, and probably also with nicer owner’s. Don’t support this one, better choose...

For what's supposed to be the best coffe place to get a really good coffee in Ljubljana, the customer service here totally disappoints. You can tell they get nervous whenever a new guest comes in (hello, it's a cafe..what would you expect??) and instead of being professional and friendly, they keep you waiting without words forever. This time I just left as I had enough waiting there for 10 minutes at the counter wanting to order my coffee to go and everyone just ignored me completely with no signs of ever asking what I want or at least apologizing that they're really busy at the moment and that they'll be right there. Not worth the hype if you ask me, there's not so many really good coffee roaster around so don't waste time waiting here and just try some of the...

This used to be the cult place, the first Ljubljana's coffee boutique where you could sample the best coffee from here to Alpha Centauri. But they got the "too famous" curse. Waitresses bored to death, too important to properly serve the people that bring them money, coffee simply filthy, and for that price Ljubljana has plenty more to offer. And if you come for a coffee and like it, and you have a bright idea of taking a bag of it home, you have to stand in separate line and waste some more of your time. But even that 36-euro-per-kilo Etiopia Harrar is overrated. Cheapest Italian Arabica for 6 euros per kilo can be exactly the same. The caffe owners think most customers just can't tell one coffee from another because they pour milk...