Colosseum Hotel — Hotel in Milnerton

Doesn't feel like much of a 4-star luxury hotel. It definitely appears to promise an experience but underdelivers unfortunatly. I must say, all the staff members are incredibly polite and helpful. No issue there. I booked a Deluxe Suite for one night. The lounge is pretty plain and not as furnished as it could be. The couches aren't very comfortable and they're pretty low. It does have a flat-screen TV but low quality definition. Only about 10 channels (SABC 1/2/3/ e.TV/ a few sports channel/ M-Net movies and a kids channel) - so not a wide selection to choose from. Pretty boring. My room had a mini balcony area. The floor was not cleaned properly there. The bed was nice and comfortable but had a VERY heavy duvet cover - not the most comfortable in hot seasons. The duvet covers/ sheets/ pillow cases were very wrinkly. They probably weren't ironed and therefore made the room as a whole not look as polished. I had a big enough kitchen area well supplied with tea/ coffee/ milk/ sugar. There's a mini--fridge and microwave and basic cutlery and utensils. I had a bathtub and shower in my room. I decided to use the bathtub but was appauled by the fact that the bathwater had a very deep yellow/ orange tint which suggests rust in the water from poorly maintained water pipes. That was very off-putting. The placement of the bath shelf was really bad. It cuts through the mirror so it's just awkward for shorter folk. Yes, there's a bigger mirror above the work desk but doesn't have lighting as good as the one by the bathtub. The layout of the entire room is very awkward. Large lounge area not occupying much furniture whereas the bedroom area has very little space. Also, the bath is outside of the bathroom. It may make the room itself appear more luxurious but it would be better and feel more private if it were enclosed like the shower and toilet is within a glass wall. A lot of the things have scratches on them like the telephones/ alarm clock/ little areas on the wall/ basin. As a guest at a hotel, I understand that my expection shall not exceed above a certain point but visiting an accalaimed 4-star "luxury" hotel, it's difficult to not be critical about the big and small things wrong with the hotel rooms. Perhaps it did deliver when it was initially established but the quality may have gone down and hasn't been maintained to remain luxurious beyond the modern ambience of the hotel and its rooms. Even then, the hotel as a whole needs to be renovated. The hallways are long, dark and narrow. Everything needs to be cleaned and polished more. There's a lot of little things wrong overall that add-up and that's what doesn't make this hotel an exact 4-star and luxurious hotel in my opinion. I was happy to have been told about a limited time special they were having where I got my suite for a discounted price so I didn't want to miss the opporitunity, and I don't regret it. That being said, I personally don't think it's worth the full price either way at this moment in time. A lot of things need to get sorted and fixed. This hotel has a lot of potential but unfortunately no standard is...

Reception staff was friendly however they all had different things to say when we asked them questions about our stay. No consistency. We had halaal breakfast ordered, which we found out they had ordered the Friday for our entire stay and kept it in the fridge. Every breakfast consisted of scrambled eggs which was kept in the fridge since friday. The muffin was so dry I asked the gentleman if I could get a fresh one from the buffet he told me no I would be charged because I already got my halaal meal. We paid for buffet breakfast we were under the impression we could have of anything even the fresh fruit. Non the less. The housekeeper left her dish rag in the room the day before and when she came the next day she used the same dish rag to clean the room, the entire room smelt sour. The receptionist called our room and my husband kept saying hello while he spoke to his colleagues unaware that the call was answered. Overall the room is really nice and the view. But management needs to train all the staff properly everything should...

Good accommodation, beautiful rooms, but I had to give it only 3 stars.

I stayed for 2 nights over the weekend, and was very pleasantly surprised by the room - spacious, modern, beautiful. What made my stay cumbersome was that every time I went to my room, my access card wouldn’t work. Day1: I called reception to report it, and maintenance was called to fix the issue. Maintenance found out that the batteries in the access machine on the door didn’t were dead, and they said they would replace the batteries the next day.

The batteries were replaced on the day I checked out. Considering I was there for business, I was in and out of the hotel a few times during the day, and every time I asked whether the batteries had been replaced, I was told to go check the door - and every time I had to call reception to bring maintenance to charge the access machine (as opposed to replacing the batteries).

Not a big deal, but it’s those small issues that really put a damper on one’s mood, especially...