The Residences at Crystal Towers — Hotel in Milnerton

The Hotel is nice but not 4 Stars quality. I will commend them on the security in this hotel, it was very professional. I will say the room was OK but the linen was not good quality and felt very rough to me. The rug was dirty and needed washing. I have been around the world and 4 Star hotels provide more services to their guests. I arrived and could charge my devices in the room. I was in Singapore and they provided a cellular phone for me to utilize while in country and here I could not get an adapter for my phone installed in the room. I know people routinely visit from other countries, it would seem logical to adapt your ideals to accommodate other customers needs. My room had a key lock on the inside and the outside of the room. No thumb release. Incase of a fire I would have to find the key and insert it to escape my room, not very safe. I also must comment on the planned loss of power twice during my stay. First we were not informed about the power going off in the night but it woke me up. So I called the desk and they lied to me and said the country shut off the power but the lights in the mall and surrounding buildings were still energized. This caused me to not be able to work from my room for three hours. And my room got extremely hot without air conditioning. The second time happened 2 days later and then I was told the truth, the building was testing their automatic breakers for their generator in the basement. We were still not informed about the testing until I called own to ask about it. A 4 STAR hotel would be much more informative then simply doing what they want. Lastly, the restaurant is OK but not great. I went for breakfast at the buffet, I got my food and I was waiting for my omelet to be made, when the waitress told me she would bring my food to the table for me. After 15 minutes I got up and discovered they made a mistake and gave all of my food to someone else. My friends were almost finished breakfast and I had to start all over again. The price is ok but I got a lot more food and much better quality at the Hardrock Cafe for less money. I do not recommend the restaurant unless it is raining outside and you just want to...

Terrible Experience and Completely Unprofessional Refund Process

I stayed at Crystal Towers Residences in November 2024 and what should have been a straightforward booking turned into an absolute nightmare. I paid half the booking cost upfront on Booking.com as required. Then, out of nowhere, I received an automated email demanding full payment just days before my trip. Despite having already paid half, I was forced to pay the entire amount AGAIN under threat of losing my reservation. This felt like a blatant scam.

When I confronted the hotel during my stay, their Finance contact admitted it was a SYSTEM AUTOMATED MAIL (which is an error) and promised a refund of the extra payment. Since then, I have been met with nothing but silence, delays, and excuses. Multiple emails to Finance and Creditors Teams went unanswered for weeks and months. I had to resort to messaging the Front Desk on WhatsApp to even get a response. They said the refund would come “soon,” but months later, I am STILL waiting with no refund in sight.

This level of incompetence and disrespect for customers is appalling. Crystal Towers Residences clearly has zero regard for their guests once they’ve taken the money. If you book here, be prepared for poor communication, system errors, and a nightmare refund process that may never be resolved.

I strongly advise against staying here if you want a hassle-free experience and your money back when mistakes are made. This has been one of the worst hotel experiences...

I stayed at Crystal Towers Residences in November 2024 and what should have been a straightforward booking turned into an absolute nightmare. I paid half the booking cost upfront on Booking.com as required. Then, out of nowhere, I received an automated email demanding full payment just days before my trip. Despite having already paid half, I was forced to pay the entire amount AGAIN under threat of losing my reservation. This felt like a blatant scam.||When I confronted the hotel during my stay, their Finance contact admitted it was a SYSTEM AUTOMATED MAIL (which is an error) and promised a refund of the extra payment. Since then, I have been met with nothing but silence, delays, and excuses. Multiple emails to Finance and Creditors Teams went unanswered for weeks and months. I had to resort to messaging the Front Desk on WhatsApp to even get a response. They said the refund would come “soon,” but months later, I am STILL waiting with no refund in sight.||This level of incompetence and disrespect for customers is appalling. Crystal Towers Residences clearly has zero regard for their guests once they’ve taken the money. If you book here, be prepared for poor communication, system errors, and a nightmare refund process that may never be resolved.||I strongly advise against staying here if you want a hassle-free experience and your money back when mistakes are made. This has been one of the worst hotel experiences...