Hotel Monopol — Hotel in Puerto de la Cruz

A lot to say about this place. For a quick pro/cons review swipe down at the bottom.

What once could have been a local stylish and culturally relevant building, is now an old decadent building that has clearly missed some renovation works over the years.

The building exterior and its patio still have a beautiful and fascinating structure/style, that could be improved with small details like lighting (especially in the patio, white lights could be replaced with warmer lights).

The main problems come within the room. Old, dusty, and a bit depressing. 70s small rooms with overused old bed covers, at this point, disused in most world hotels as usually dirty or not easy to clean. Small bathroom, easily flooded every time you shower. And at least in our room, no connection and no wifi.

Wi-Fi is another big bad point. Even though we didn't have any sort of Wi-Fi signal in our room or many other places around the hotel, apparently you have 30 minutes of free in-room and hotel Wi-Fi and then you have to pay for the rest of the day. If paying for Wi-Fi isn't already absurd in 2024, the biggest issue was that the connection was about 3 Mbps slow, which isn't even enough to get you connected on WhatsApp. Hence, you are paying for something that won't even be useful.

Breakfast. Let's keep this simple, shall we? Everything that wasn't directly from Mother Nature, like fruits, wasn't good. Low selection and low quality.

Room service is available. We never used it as prices were 4*star hotel expensive, and this hotel couldn't definitely afford them.

Staff politeness. Let's say that we weren't necessarily fascinated by their kindness, but we didn't have any issue. Overall okay. You can feel they are just doing their jobs, nothing more.

Pros: Good central location Good rooftop terrace/solarium overseeing a nice square and church Nice swimming pool

Cons: Not great balance cost/quality Small old room Small easily flooded bathroom Scarce Wi-Fi connection. Super slow Wi-Fi at a cost € Low selection/low-quality breakfast Expensive room service. No plugs around the whole hotel to facilitate smart working Online photos depicted a much nicer place and are a bit misleading.

Find another solution! With the same prices, much better places can be...

Good (ish) stay Overall we had a good stay at Monopol. (Room 139, sea views & direct pool access from balcony) Pros: Great location right by the main strip close to plenty of bars and restaurants. Beautiful and quirky reception with palm trees inside the hotel. Staff are friendly and helpful. Rooms, bedding and towels very clean. Our room also had direct access to the pool from our balcony whica. Cons: Breakfast is basic and a bit bland. You won't go hungry but not the best breakfast we've had. Bathroom has a bad drainage smell in the mornings which seems to come up the plugs and toilet. No pool bar - the only way you can get food & drinks ordered to the pool is by walking through the hotel and ordering from Don Carlos restaurant next door to the hotel which is a bit inconvenient having to walk through in your swim wear. No air con in the rooms, there's a ceiling fan which blows hot air around and our bedroom was absolutely boiling at night. Mini fridge wasn't cold. You only get 30 mins free WiFi a day and then you have to pay for it. You also have to pay to use the safe. Overall though, an enjoyable holiday, a good stay and you get what...

We were given room 123 , an old room that had not been renovated , with a tiny bathroom , the bath was plastered in some places to cover most probably holes. It smelled rotten eggs , due most probably to very old water pipes . ||On the 2nd day both my wife and I started to scratch our necks, they were rash. See the picture||In fact the rash was due to bug bites , in the neck and most probably due to bed bugs in the bed linen.. We asked to change rooms and were given one, obviously renovated. ||We staid in total 3 nights. ||We had both my wife andI I to go to the pharmacy to get some cream , back home my wife got anti inflammatory cream prescribed. ||The email answer from the hotel administrator was that it was not an hygiene problem from the hotel but most probably a guest that brought the bugs …. As if the cleaning and change of the linen was not the hotel responsibility.||All in all it took us 9 to 10 days to have the rash subdued , back home we sent every single sweater to the cleaners .||If you decide to stay there avoid room 123 ! and check out the room before accepting it , some really do not deserve a 3...