Confiserie Bachmann - Schwanenplatz — Restaurant in Lucerne

Well, i have a mixed review to give along with a kind of suggestion to the owner about the same through this review. We had a mix of a v good and a bad experience at this place.

First the good part:- Awesome food, Margarita Pizza to be more specific. The senior staff there (at the main counter on the right as one enters the place) was very polite and managing the que in peak rush time very well. She even spotted who all were waiting patiently while some were cutting the ques while ordering in peak hours. The ambience nd quality of stuff was awesome nd this place is highly recommended.

Now the flip side:-

It’s about the staff at the counter behind next to the pizza delivery area the staff standing on the billing counter. I’ll tell the issue in detail in following few lines. I stood behind a lady already at the counter and asked for glass and water. The first reply was that the que was on the other side. Well that was understandable but since another lady was already standing there, I thought it’s an open counter. Well I went to the other side nd told that there was no indication that we have to stand from that side. To this the young lady there replied, well “its common sense” as I’m standing this way, well when I approached from other side neither was she standing at that side plus I took to understand that I’m behind another lady who was being served from the other side. Well then I asked for a glass and water to which the reply was “you have to pay for it”, to which my reply was of course I’m paying for it nd I got my water bottle nd the glass after paying for it. Well for a staff no matter how sincere, at service of customers in first line of dealing to tell a customer about not having common sense is something that is an absolute no no. This is absolute show of arrogance and something that one doesn’t travel to Switzerland to see after spending so much of time and resources. Hereafter I retracted from the spot without a reaction nd I went to the senior lady at the counter nd asked for the senior manager but I was apprised that he’s not available nd she promptly came with me to the junior lady on the behind counter. Well I told her that it was not in good taste nd she should not use such words to any human being nd that I have an experience of 25 years myself in my job nd to imply to me that I lack common sense is not what I would ever take easily. She initially refused but then apologised nd I walked away. All reply’s of that young lady were curt nd rude.

Well I don’t know anyone’s names here nd neither am I interested in spoiling someone’s careers nd jobs. I’m here after all for a holiday nd as a tourist.

But please remember and guide your junior team to be more polite, less arrogant and to Always remember that customer service needs patience nd a lot of self control. The tone and tenor is critical here.

Yes there are all kinds of ppl who irritate the team at times but to imply to anyone on the face value that you lack common sense. Very very sad way of dealing. This maybe racist driven or whatever but I feel those who patronise an establishment must be treated nicely.

Well I’m an educated nd a very well read professional in one of the finest jobs since past 25 years. To get reminded of common sense by half of your age nd way Younger person was quite a poor experience. I felt v sad nd evidently cut off.

Sorry guys here is a one star to the team on public dealing due to one of the team mate.

I wish you all good luck in...

On the last day of my trip in Switzerland, I encountered an unprofessional and rude lady at this store. I ordered a drink and some bread in the indoor dining area, and the total amount at checkout was slightly more than I expected because their bread was not priced, and I was unaware of the cost composition, which left me somewhat puzzled. However, since I don’t understand German, I decided to trust other people and paid first, then asked the young lady with blonde hair for a receipt after checking out. While I was dining, I realized that the receipt she gave me was not mine but belonged to another customer. So, after finishing my meal, I returned to the cash register and told the lady that she had made a mistake and given me the wrong receipt. To my surprise, she was extremely impolite and actually asked me what I needed the receipt for! I was astonished that a professional server, who had given me the wrong document, did not apologize but instead questioned me in such a manner. I was even more surprised that such a level of service existed in the tourist area of Lucerne, Switzerland. This attitude made me more suspicious that she might have deliberately overcharged me. Upon my insistence, the lady reluctantly gave me a new receipt. I noticed that the price of the drink was not for the variety I chose (hot chocolate with milk, without coffee), but was charged at the highest price product (hot chocolate with coffee and milk). I'm pretty sure that i didn't order that and there was no coffee in the drink, but since I had already finished my meal and, as a tourist, I was on a tight schedule, the price difference was only over 1 euro, so I did not argue in the moment. However, I will definitely not return to this store, nor will I recommend it to any friends. I always ask for receipts at every place I spend money, and I have not encountered such a situation in a dozen European countries. This kind of attitude has left me very disappointed...

I had a very unpleasant experience at Confiserie Bachmann - Schwanenplatz due to the incredibly unprofessional and rude behavior of one of the cashiers. I had already paid for my chocolates when my sister, who was about to pay, asked me to add something to her order. When I made the request, the Spanish-speaking cashier responded in an unnecessarily rude tone, telling me to “just wait.”

Shortly after, another cashier announced that she could take the next customer. Since I had already paid, I stayed put, simply assisting my sister with any potential language barrier, as the Spanish-speaking cashier was clearly unwilling to communicate with us in Spanish. The second cashier repeated her statement while looking directly at me, so I clarified that I was fine and not in line. She then asked about a cinnamon roll, to which I explained it was for my sister. At this point, the Spanish-speaking cashier—who already seemed irritated—let out a dismissive sound, making it clear she was annoyed.

Admittedly frustrated by the treatment, I made a comment in Spanish, after which the cashier suddenly began yelling at me, aggressively demanding to know what I had called them. I responded by pointing out how impolite she had been, but she continued shouting, asking why I was “insulting” them. I reminded her that she was there to provide customer service and that yelling at a customer was completely unprofessional. Instead of de-escalating, she continued shouting and even threw an insult back at me.

This level of unprofessionalism is absolutely unacceptable in a business that caters to customers daily. No customer should ever be treated this way, and I sincerely hope management takes this issue seriously. It’s disappointing to see such a well-known establishment allow this kind of behavior from...