JR東日本大飯店台北-鉑麗安Brilliant — Restaurant in Taipei

The dining environment at Brilliance Buffet is refined and inviting, spotlessly clean, orderly, and comfortably appointed. Service is attentive and professional, with staff exhibiting both warmth and efficiency. The reservation process is pleasantly straightforward.

While the culinary offerings exhibit a baseline level of competence, the variety is modest. Disappointingly, headline items such as the beef Wellington and lamb chops failed to impress. Both lacked depth of flavor and finesse, falling short of the elevated standards suggested by their inclusion.

The Thai-themed selections were similarly uninspired. A particularly surprising letdown was the shrimp cake, a dish typically simple to prepare, yet here presented with a texture and taste that raised suspicions of having been reheated or recycled.

Ironically, the dish I found myself returning to most often was the stir-fried water spinach with shrimp paste. While savory and well-executed, it is hardly the sort of dish one expects to be the highlight of a hotel buffet.

In conclusion, the setting is elegant and the staff are capable, but the cuisine lacks the ambition and sincerity that would elevate the experience. For all its polish, the buffet ultimately leaves one yearning for greater...

食材處理方式及服務態度、危機溝通處理有待加強= = 已經具備起碼4次以上的用餐經驗的我來說，這次用餐體驗很差，供應的蠔油蒸鮮蔬裡有菜蟲，雖然這表示菜健康，但心裡還是不愉快，第一時間通知服務人員，服務人員第一時間有道歉並通知師傅，而師傅事後有道歉，當下很想離開，而且極度不悅，但基於價格高，還是繼續吃，另外，尚未餐完畢，把所有餐具收走= = 經過這次經驗後，不會再來這裡用餐了。 (一更)用餐當天留下個人手機號及郵箱，等待飯店給予的回應，但隔天等到一個時間點，都沒收到回電，於是親自打電話後，是飯店總機接的(喔對了，總機播2通才有人回應)，說是會轉接餐廳，但是表明餐廳忙線中，請留手機號，於是，我又再次留號碼，等了10分鐘，也沒收到任何電話，於是，這次我請總機人員直接轉給餐廳人員，對方表示會直接跟上級反映，後來，我要求在指定的時間點前提出回應，對方表示，針對第二點，因為我們內部人員很多是PT(這個在身為消費者眼中的我來說不是理由阿，是人員訓練的問題= =)，會加強員工教育訓練。另外，雖我提出具體補償措施，但餐廳人員表示，剛上一通電話問你，你也沒提出你想要什麼補償(是，沒錯，我沒提出是因為這應該是你們飯店人員決定的，特別是高層才有此權力決定，而且你的回應反映給人感覺是變相指責我囉)，日籍主管已下班，得在隔日才能回應 = =

(二更) 補償方式很...，看不到誠意。 P.s：甜點進步了，變好吃了，但起司蛋糕還是老爺酒店的勝 The handling of ingredients, service attitude, and crisis communication need improvement. For someone like me who has had dining experiences at least four times before, this dining experience was very poor. There were insects in the oyster sauce steamed vegetables served, indicating the vegetables were healthy, but it still left me feeling unhappy. I notified the staff immediately, and they promptly apologized and informed the chef. Although the chef apologized later, at that moment, I felt like leaving and was extremely displeased. However, due to the high price, I continued eating. Additionally, before finishing the meal, all the utensils were cleared away.

After this experience, I won't be dining here again.

(Update) On the day of the meal, I left my personal phone number and email, waiting for the hotel's response. However, the next day, I didn't receive any callback until a certain time point, so I called personally. The call was answered by the hotel operator (oh, by the way, it takes two calls for someone to respond). They said they would transfer me to the restaurant, but indicated that the restaurant line was busy and asked for my phone number. So, I left my number again, waited for 10 minutes, and still didn't receive any call. Therefore, this time, I asked the operator to directly transfer me to the restaurant staff, who said they would report it to their superiors. Later, I requested a response by a specified time point. Regarding the second point, they mentioned that many of their internal staff are part-time (so what does that mean? What about the part-time staff?), and they will enhance employee training. Additionally, although I proposed specific compensation measures, the restaurant staff said that since I didn't mention what compensation I wanted in the last call (yes, that's right, I didn't mention it because it should be decided by your hotel staff, especially the higher-ups, and your response feels like an indirect blame on me), the Japanese supervisor had already left work and would respond the next day.

P.S: The desserts have improved and become tastier, but the cheesecake is still superior at The Royal Hotel.

材料の取り扱い方法やサービス態度、危機管理コミュニケーションに改善の余地があります= = 少なくとも4回以上の食事経験を持つ私にとって、今回の食事体験は非常に悪かったです。提供されたオイスターソース蒸し野菜には虫が入っていました。これは野菜が健康であることを示していますが、心の中では不快な思いが残りました。直ちにサービススタッフに通報しましたが、スタッフはすぐに謝罪し、料理人に報告しました。後で料理人も謝罪しましたが、その場ではすぐに立ち去りたいと思いましたし、非常に不快でした。しかし、価格が高いために食事を続けました。さらに、食事が完了していないにもかかわらず、すべての食器を回収されました= = この経験を経て、もう二度とここで食事をすることはありません。

（更新）食事当日に個人の携帯電話番号とメールアドレスを残し、ホテルからの回答を待っていましたが、翌日になっても電話がかかってきませんでした。そのため、直接電話をかけましたが、ホテルのオペレーターが応答しました（ああ、そうだ、オペレーターに2回かけないと応答がない）。レストランに転送すると言われましたが、レストランは電話がつながりません。携帯電話番号を残すように言われたので、再度番号を残しましたが、10分待っても電話はありませんでした。したがって、今回はオペレーターに直接レストランの担当者に転送してもらうようお願いしました。相手は上司に直接報告すると言いました。後で、特定の時間までに回答を出すよう要求しましたが、相手は、第2のポイントに対して、内部スタッフの多くがパートタイムなので、従業員の教育訓練を強化すると述べました。また、具体的な補償措置を提案しましたが、レストランのスタッフは、前回の電話で何が欲しいかを提案していないと言いました（私が提案しなかったのは、それがホテルのスタッフの決定であるべきだからです。特に上層部にその権限があるからです。そして、あなたの回答は私を間接的に非難しているように感じられます）、日本人のマネージャーはもう仕事を終えており、翌日にならないと回答できないとのことです= =

P.s：デザートは進歩して、おいしくなりましたが、チーズケーキはやはりホテル．ロイヤル...

On the October lunch menu, Dessert was good. Risotto was properly al dente. Soups were alright. Though for NT$1488, it is unfortunate that the steak was tough and not properly seared, lacking flavor. Most of the hot food kept in the lidded bowls were overcooked. Sashimi was fresh but bland, perhaps not ripen. The shari was meh. We thought JR East would mean the sushi could be above average, but this was at or below ekiben quality. Altogether, this was not what I would call “Brilliant.” Sunny buffet down the street provided a better experience at 25% lower price. Since there are many cooks on stand-buy with fairly low seating capacity, perhaps the cooks could take more orders. The grouper for example could be pre-sliced and quickly cooked with the sauce on order instead of sitting in the hot pot and...