Siam Kempinski Hotel Bangkok — Hotel in Pathum Wan Subdistrict

This was our 4th time staying with Siam Kempinski as a family. I would say the overall is still good, despite the check in process was not as smooth as the previous times.

When we arrived on 9 Feb 2024 at 11:30am, we were told that our room was not ready, and the front desk will send us an email when it is ready. We went to the nearby areas to shop around and was back at 1pm, which she told us it is still not ready, and its in the cleaning process, and will email us when it is ready. My father sat at the lobby all by himself to wait.

The rest of us were back at 3:40pm (3pm is their official check in time) and were perplexed that we have not received any email. We went to enquire on the front desk, and the lady said she will check with the manager. It was then, we received a notification email at 3:48pm from them saying the room is ready. During that time we were a little upset as we were tired, we have been up since 3am to travel to Bangkok. I guessed on 9 Feb they were very overwhelmed by the amount of people checking in and out thus did not handle this very well.

When we are back to our rooms, the extra beds was not set up, and we tried to call them from phone with no one picking up. We were tired, but still have to go down to the lobby to speak to the concierge. But luckily, after speaking to them, the housekeeping team brought up the extra bed.

Anyways, despite these process, Siam Kempinski showed excellent hospitality in their guest services, housekeeping, in-room dining, restaurants and bell services areas. I had stayed in Sindhorn Kempinski and Park Hyatt before, they were equally nice but I still think Siam Kempinski makes me feel more like home. When my sister went to the gym at 5am, she told me that the housekeeping team was cleaning every corner of the hotel lobby, the railings stairs etc.

I would also like to give my compliments to the buggy service team, and the bell boy service teams, which they had been more than excellent. They helped us with our many luggages, weighing each of them and making sure they are safe to be checked in. And when my family took the buggy service with us alighting at Siam Paragon and my dad crossed the zebra crossing to go back to the hotel, the buggy driver made sure that he has managed to cross the zebra crossing safely as the traffic was very heavy during that time.

I also appreciate the daily fruits, and the view from the balcony. Room and their mirrors is cleaned thoroughly daily which is a lot of work, which I appreciate.

Other than the reception service (which I also think it is due to the front office team overwhelmed by the people coming in and out), I think all the experiences and staff had been very polite and courteous, which we...

If you have the budget, I highly recommend staying at Siam Kempinski Hotel Bangkok. Ignore the bad reviews that are over a year old, as the hotel has undergone extensive renovations & re-opened in January 2023.

The moment I stepped into the lobby, I was immediately captivated by its grandeur, adorned with two magnificent fresh flower arrangements. The warm and exquisite Thai hospitality made me feel instantly welcome. My stay was further enhanced by the luxurious bed linen, which was incredibly smooth and comfortable, ensuring a restful night’s sleep.

I was given a free THB 1,000 credit per night to use for F&B and Spa within the hotel. Since I stayed for two nights, I used the THB2,000 to dine at their Michelin-starred restaurant, Sra Bua by Kiin Kiin, which totally amazed me with its innovative take on traditional Thai cuisine.

Additionally, the hotel sent me an email prior to my stay to key in my preferences, such as the type of pillow and room location, ensuring that my stay met my expectations perfectly.

𝐕𝐈𝐏 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 The hospitality at Siam Kempinski Hotel Bangkok is truly exceptional. The staff are incredibly kind and helpful, always going above and beyond to make sure guests have a memorable stay. From the moment you arrive, you are treated with genuine warmth and attentiveness. The concierge team is always ready to assist with any requests, whether it’s arranging transportation, making restaurant reservations, or providing recommendations for local attractions. Their attention to detail and commitment to guest satisfaction is evident in every interaction. I felt so touched when I highlighted to them via email that the view of my room is not up to my expectation & the manager (Dew) immediately called into my room within 15 mins to apologize and offer to upgrade my room for free. I rejected it as it is not necessary and they gave me late check out at 4pm. She even personally came over to the counter to meet me to apologize and thank me again on the day I check out. I was melted.

𝗙𝗿𝗲𝗲 𝗯𝘂𝗴𝗴𝘆 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 A bonus of staying here is the free shuttle via buggy to the nearest train station, CPN Tower and Central World, making it incredibly convenient to explore the city. I took it to CPN Tower and cross the bridge to Erawan Shrine. Extremely convenient!!

𝗙𝗿𝗲𝗲 𝗠𝗶𝗻𝗶𝗯𝗮𝗿 Dig in to all the drinks in the fridge at no cost.

Overall, Siam Kempinski Hotel Bangkok offers a blend of luxury, comfort, and exceptional service that makes it a must-visit for anyone looking to experience the...

Feels Like Coming Home — Only Better

I visit Bangkok twice a year, and every time, I return to Siam Kempinski without hesitation. It’s not just a hotel — it’s a masterclass in service and attention to detail.

From the moment we arrive, we’re greeted with a heartfelt “Welcome back.” The staff remember us. They notice the little things — like stocking our room with 10 bottles of water before we even ask, or placing a large and small pair of slippers in the right spots. That’s the level of care you get here.

The service is consistently outstanding — warm, thoughtful, and personal. Even if someone secretly disliked me (which I doubt), I’d never know — because every guest is treated with the same kindness and respect. It’s hospitality that feels genuine.

The breakfast spread is excellent — high-quality, varied, and beautifully presented. One small example says it all: I took a plate of watermelon and casually mentioned it didn’t taste quite right. I wasn’t expecting anything — just making a comment. But minutes later, a fresh plate was brought to my table, and the entire bowl in the dining room had been replaced. That’s the kind of attention to feedback that sets them apart.

The spa? Next level. No check-in needed — they remembered my wife, walked her straight to her therapy room, confirmed her usual zones of concern, and had her preferred scent and lemongrass tea ready. The whole experience feels curated, not just scheduled.

The location is perfect — directly connected to Siam Paragon and surrounded by top malls. Their buggy service is a thoughtful bonus, especially in the Bangkok heat.

Congratulations to the team at Kempinski. What you’ve created isn’t just a luxury hotel — it’s a rare kind of place that actually gets better every time I return. I’m a customer for life.

**PS: If I had to nitpick—and I do—it’s the shower situation in certain rooms. Mine had a door that opened inward. Now, I’m an average-sized Asian guy, but even I had to channel my inner yoga instructor just to get in. Anyone larger? Good luck—you might need a shoehorn and a prayer.

And then there’s the shelf—if you can even call it that. It’s so tiny, my body wash staged multiple escape attempts. On one retrieval mission, I bent down, and on the way up, smacked my head on the shower tap. Left a mark. A literal one.

Suggestion: Let the door open outward. Yes, the floor might get a bit wet, but at least guests won’t need a chiropractor and a bandage...