Ramada Plaza By Wyndham Istanbul Sultanahmet — Hotel in Fatih

I stayed at Ramada Plaza Sultanahmet with my family, and unfortunately our experience fell far below the standards expected from a Ramada property.

We had booked and paid for a family suite, but upon arrival we were made to wait in the lobby for over an hour past check-in time as the room was not ready. Despite sitting in clear view of reception, we received no updates unless we repeatedly asked, and each time we were told “another half an hour.”

When we finally accessed the suite, it was wholly unacceptable:

Ceiling fittings were loose and hanging

Mould was present in the shower

The air conditioning unit was broken, taped together, and leaking onto the floor

The carpet was soaked through and unusable

Due to these conditions, we were moved out of the suite, but only into a standard room – despite having paid for the higher-priced family suite. This was never properly rectified.

Throughout our stay, we repeatedly requested to meet with the manager, but were told he was “in a meeting.” On more than one occasion, we personally saw him outside the property during working hours while still being told he was unavailable. His name is Emin.

On the penultimate day of our stay, we eventually managed to meet him. He assured us that the accounting department would calculate the price difference for the downgrade and that the matter would be resolved before our departure. However, when we returned the following morning as instructed, we were told there had been no response from accounting and that “nothing could be done.” His manner during this exchange was dismissive and unprofessional. When we expressed our frustration, his response was simply to suggest that we “leave a negative review online.”

As a paying guest, I find this level of service wholly unacceptable. We were not provided with the accommodation we booked, were repeatedly given false assurances, and were treated with disregard when seeking resolution.

I am therefore formally requesting that the management of this hotel process a refund for the downgrade from a family suite to a standard room. In addition, given the repeated inconveniences, lack of professionalism, and the way this experience disrupted and ultimately ruined our family trip, I am also seeking further compensation for the stress, wasted time, and extremely poor service we received.

If this matter is not addressed promptly by local management, I will have no choice but to escalate the complaint to Wyndham Hotels & Resorts corporate headquarters, as this experience does not reflect the standards of a global...

I stayed at Ramada Plaza Sultanahmet with my family, and unfortunately our experience fell far below the standards expected from a Ramada property.||We had booked and paid for a family suite, but upon arrival we were made to wait in the lobby for over an hour past check-in time as the room was not ready. Despite sitting in clear view of reception, we received no updates unless we repeatedly asked, and each time we were told “another half an hour.”||When we finally accessed the suite, it was wholly unacceptable:||Shower fittings were loose and hanging||Mould was present in the shower||The air conditioning unit was broken, taped together, and leaking onto the floor||The carpet was soaked through and unusable||Due to these conditions, we were moved out of the suite, but only into a standard room – despite having paid for the higher-priced family suite. This was never properly rectified.||Throughout our stay, we repeatedly requested to meet with the manager, but were told he was “in a meeting.” On more than one occasion, we personally saw him outside the property during working hours while still being told he was unavailable. His name is Emin.||On the penultimate day of our stay, we eventually managed to meet him. He assured us that the accounting department would calculate the price difference for the downgrade and that the matter would be resolved before our departure. However, when we returned the following morning as instructed, we were told there had been no response from accounting and that “nothing could be done.” His manner during this exchange was dismissive and unprofessional. When we expressed our frustration, his response was simply to suggest that we “leave a negative review online.”||As a paying guest, I find this level of service wholly unacceptable. We were not provided with the accommodation we booked, were repeatedly given false assurances, and were treated with disregard when seeking resolution.||I am therefore formally requesting that the management of this hotel process a refund for the downgrade from a family suite to a standard room. In addition, given the repeated inconveniences, lack of professionalism, and the way this experience disrupted and ultimately ruined our family trip, I am also seeking further compensation for the stress, wasted time, and extremely poor service we received.||If this matter is not addressed promptly by local management, I will have no choice but to escalate the complaint to Wyndham Hotels & Resorts corporate headquarters, as this experience does not reflect the standards of a global...

UPDATE: To prove my point further that the hotel is a total scam, they claim to have resolved all my issues in their response to my review I originally posted below, but 7 weeks later I am yet to receive my €57 refund are are ignoring all my communications. They are thieves!!! I have added proof of my refund letter if anyone at the hotel would like to give me my money back.

Total scam - Stay at your own risk. I am a frequent traveller and have never stayed in a worse hotel. The hotel is falling apart, the staff are deceiving and just tell you what you want to hear to make you go away. I was offered a refund and a free transfer for all my issues, and I still haven’t got my refund 2 weeks later, and I never got my free transfer to the airport.

This was a surprise trip for my partners birthday so I splashed out booked the corner suit with a huge balcony overlooking the mosque and city. When I arrived, they had no corner suites and downgraded us to a smaller room with a tiny balcony overlooking the car park, and to top it off - broken aircon.

They said they had no other rooms, refused to give me any refund and instead offered me a free cancellation to go elsewhere. We had just landed and it was 8pm at night… we clearly weren’t going elsewhere. After battling for over and hour, they said they gave me a 15% refund which should be with me in 5 days. I am yet to receive anything!!

I also booked this hotel for the outside pool to enjoy after long days sight seeing. It was under maintenance the whole time we were there which the hotel failed to tell us pre or on arrival.

We were turned away at breakfast, even though we had booked and paid for it. Another battle I had to have at reception.

We had cold showers 2/3 nights we were there. After multiple false promises someone would fix it, I finally managed to speak to someone higher up who offered me to switch rooms and a free transfer to the airport. The new room also had cold water and also broken aircon. At this point I gave up complaining as it was ruining our trip.

The night before and morning of leaving, I enquired about the time of our transfer as the manager rep said he would book it after we gave him our flight details. All staff pretended to know nothing about it, pretended they would sort it out and didn’t. We had to get our own way to the airport.

If you want to enjoy your trip, this hotel is...