Universal Balloon, Cappadocia — Hotel in Göreme

Lying:Fraudulent:Cheaters I have never been so humiliated by a company in my life. They lie and hustle you for money! BAD BUSINESS!

I arrived at the ballon site with my tour group around 6:05am. I patiently waited my turn to get into the basket, each time being picked over for other members to enter before me. They loaded the larger groups first, but when it came time to let on solo groups, I NEVER had the opportunity to get on. I was then told the balloon was at max capacity to fly, that there is no room for me. I was at one point gaslit being told my reservation is for tomorrow, when my name was very clearly on their list to fly that day. This was a very humiliating experience for me to go through. I was the only person not able to enjoy the balloon ride experience this day. At 6:40, I was approached by the balloon operator who told me “Sir I am sorry we are full and can’t take anymore people”. I asked if I could get my money back and he said “yes, just talk to their agency”. At 6:45, the ballon took off as I watched from the ground. I understand safety is an important factor, so I did not press the issue further in this moment.

Hours later, their company tells my booking agent that I did in fact get in the balloon, but I was too scared and exited the balloon myself. Therefore I cancelled, and they want their money. I have never gone through a more terrible experience, the lies from this company has made me angry, but I will not let them break me. Stay away from this company! Çok sinirliyim, yalan...

Absolutely zero complaints about this awesome experience! It was our first time going in a hot air balloon and so glad we did it in the wonderful Cappadocia area where we can see the fairy chimneys and Love Valley and much more! A comfortable van came to pick us up at our hotel in Uchisar at 3:55 AM on the dot. Then it went to pick up several other groups before we got to the balloon launch point. There was a cake and coffee and tea available while we waited for the balloon to be ready. We all hopped into the basket. Not too crowded and we got our own section space. My daughter (7.5 years old) loved the whole trip from start to finish and was just tall enough to see over the basket. We were able to catch the sun rising over the horizon as it lit up the valley. The landing was interesting. We ended up landing on the truckbed and then climbed down from there. Then we had a champagne toast (nonalcoholic). Ended up back at hotel around 6:35am and took a nap. 😄 Highly recommend this company. We ended up booking through the hotel when we checked in. About 150 euros per person (child is full price). Such a great deal compared to other balloon places we’ve looked at in California. Much appreciate the efforts of the whole hot air balloon crew! Looks like such an ordeal to get the balloon into the air...

A hot air balloon ride was at the top of the must-do list for my boyfriend and I when we were on holiday in Cappadocia. Everything went so smoothly from the start - they sent a shuttle to our hotel in the morning to pick us up, once we got to the field we were taking off from, there were light snacks and drinks provided for everyone. Once in the basket, we were given a safety briefing and shortly after that started to lift up into the sky. Our pilot Zeki was incredible! The way he could get us so close to rocks and hills without touching them was quite impressive. He even got close enough for my boyfriend to pick a few apricots from a tree while in flight. My only complaint is that my boyfriend and I couldn't be in the same segment of the basket together which didn't ruin the experience but would've been better for us to be able to get some photos together. Once we landed, we had a non-alcoholic champagne toast with everyone and were shuttled back to our hotels just in time for an early breakfast. We strongly considered doing this again the following morning but decided to watch the balloons from our hotel the next morning instead which was also a beautiful...