Asma Hotel — Hotel in Dubai

In last two years staying regularly in this hotel between my vacations . This hotel is like my second home . Perfect friendly Reception meet you very warm always . Very helpful in all services . Fast responding on room service . I like experience with Reception guy Abdo and girl Pryanka . Also Syrian guy and guy from Shri Lanka are perfect . And all girls from Reception . Also another guys and girls from Reception , I didn’t noticed their names . Room service guys and girls very polite and quick responding . I like specially Sarish , this guy is very polite . Honestly all are good in housekeeping and restaurant . They treat you like you are very value guest . Concierge guys are my friends : Valera, Tahir . And night shift Egyptian guy very good . Rooms are very new and clean . Smart home device is perfect and easy to use . Just tap on device without any extra movements for AC, lights or busy sign , or Room cleaning service . I love this hotel and location is great! I wish I remember all names to mention them in my review Am very thankful for this hotel stuff completely In the rooms what I like most are good quality mattress , pure white bed sheets , duvet cover, pillows cases done from good quality fabric and are pure white clean .4 pillows on the bed very comfy for sleeping and you have extra pillows in cupboard. Duvet blanket from feather , perfect! Iron with iron desk is inside cupboard too. Specially I love pure clean new white towels with hotel logo. Hair dryer, weight scale , slippers (very good quality), bath rob and ets I like this hotel a lot and would like to recommend stay here . Time Asma hotel feels like second home . Everyone is ready to help you . Special thanks for reception: Reema, Nadesha, Asma, Namoh ! Can’t remember name of guy from Sri Lanka, he is also working at reception, very polite . Reception answer to calls very fast and do care of all your requests Special thanks for housekeeping Roman , Shamim and supervisor Milan They are always around to care of your room Special thanks for concierges Valera and Tahir, these two guys are like our friends , so polite and helping ! I am staying in this hotel regularly I like rooms , clean and fresh with smart home system for controlling AC, lights and another...

The hotel says it’s 4 to 5 stars but I wouldn’t even compare it to that, the room they show online on their website and other third party websites is completely different to how it is in real life the room is so small the sheets are poor quality and come off during the night which is so annoying and the bathroom is so small and has a terrible smell, I’m still staying here as it is non refundable or I’d be out the second I came in it’s such a disappointment and their mini bar barely works and doesn’t even make ur drinks cold I thought it didn’t even work but the workers assured me that’s how it was and if I wanted my drinks cold I could put ice into the fridge which is atrocious, when I got the bucket of ice they charged me for it for what water? They charge u if I want even 2 spoons I asked for two spoons and they said it’d be £2 sorry but I could just buy my own pack of cutlery at that point they even charge £2 if u want two mini cups those tiny tiny cups of milk which barely do anything and I then found out was fake milk so cheap, and if u want to sleep in that’s not possible at 12 they knock on all doors and tell u it’s check out time like I’ll check out my room when I want I’m paying for it and bless the cleaners they barely get any supplies I don’t blame them but they are sweet, the toilet itself smelt disgusting and had some mold on it and the swimming pool closes at 8 just when it gets dark when they know its way too hot to go swimming during the day in this summer Dubai heat unlike other hotels which keep it open until 9 or 10 so I couldn’t even use the pool unless I wanted a raging tan or applied a bunch of sunscreen, I came here for business so I’m already under stress but the fact their so petty just makes me so mad I would genuinely do anything for a refund so I can just get out of this terrible hotel most id pay for this place a night is like...

I stayed at this hotel for 10 days and overall, the experience was quite good. The rooms were clean, comfortable, and well-maintained. The stay was pleasant and the housekeeping staff was courteous and efficient.

However, I faced a significant issue with parking, especially during late hours. Both Basement 1 and 2 parking areas were full after midnight, and the staff had no effective solution. They simply asked to park “anywhere, which unfortunately led to blocking other cars or even parts of the internal road, creating unnecessary inconvenience.

The most disappointing part was when I noticed 3 vacant parking slots in the basement. When I approached the security and management about using one of them temporarily, I was told that those are reserved for the hotel owner (Arbab) and his family only, and hotel guests are strictly not allowed to use them – even when they’re vacant. I even offered to shift my car later when another space became available, but the response remained a firm no.

This was disheartening. As a paying guest of the hotel, I felt neglected. In a hospitality business, guest convenience should be the top priority, not holding empty parking spaces for non-staying family members of the owner. If parking is limited, the hotel should ideally ask during booking if the guest requires parking, and accept reservations accordingly.

I sincerely hope this message reaches the hotel management and the owner, as this policy reflects poorly on an otherwise great hotel. Either provide fair parking access to guests or limit room occupancy based on available parking. Guests should not have to feel second priority in a place they’re...