Landmark Summit Hotel — Hotel in Dubai

As someone working in the hospitality industry, I was extremely disappointed by my experience at Landmark Summit Hotel. Dubai is globally recognized for its service excellence, yet this property fell far below even the minimum standards expected from a three- or four-star hotel.

Booking & Check-In

The booking process already showed signs of poor guest care. I accidentally selected 1 adult but requested 2 beds. Instead of clarifying my preference or showing flexibility, the receptionist assigned a deluxe bed without explanation. Check-in was cold and mechanical — no greeting, no details about Wi-Fi, facilities, or services. The key was simply handed over. When I asked about adding another guest, I was told it would cost AED 100 extra, presented as “the best he can do.” The same rate was available online, which made the offer feel sarcastic rather than helpful.

Staff Attitude & Lobby Experience

What stood out most was the unwelcoming attitude of the staff. A hotel lobby is supposed to set the tone of warmth and comfort, but here it felt hostile. I couldn’t even sit in the lobby for a few minutes without staff hovering as though I might damage something. At one point, I was warned not to put my light bag on their fragile thin-glass tables because it might break. In hospitality, furniture should be chosen to enhance comfort, not to make guests anxious about using it. This creates the exact opposite of a relaxing environment.

The way my friend and I were treated added to the discomfort. My friend accompanied me at check-in and left afterward, but later when I asked if she could come upstairs briefly to see the room, the receptionist refused bluntly and questioned the purpose of her visit. While I understand policies, the delivery was unnecessarily harsh, suspicious, and unprofessional. A simple explanation or courteous approach would have avoided embarrassment.

Room & Facilities

The guestroom was equally disappointing:

My request for a soundproof, non-smoking room was ignored. The room smelled strongly of smoke, and noise from the hallway (voices, footsteps, banging doors) was constant.

Cleanliness was substandard: linens carried unpleasant odors, chairs were untidy, slippers were missing, and overall presentation felt careless.

Facilities were outdated and poorly maintained, with no sense of quality control or upkeep.

Check-Out Experience

The checkout was consistent with the overall lack of warmth. The morning receptionist seemed dismissive, offering no acknowledgment or courtesy. Ironically, the only genuine moment of hospitality came from a staff member standing outside, who greeted me politely as I left. That simple gesture highlighted just how absent genuine service was inside the reception area.

Professional Perspective

From a hospitality standpoint, this property demonstrates a lack of training, guest sensitivity, and attention to detail. Policies were enforced without courtesy, service was delivered without warmth, and facilities were provided without care. Instead of feeling welcomed, I felt monitored, restricted, and ultimately unwelcome.

Final Impression

This was by far the worst hotel experience I have had in Dubai, a city that sets global benchmarks for hospitality. Landmark Summit Hotel not only fails to deliver value, but it also damages the reputation of Dubai’s hotel industry by operating with such low standards.

I cannot recommend this property to anyone. Until management invests in staff training, proper maintenance, and a true guest-first approach, this hotel will continue to disappoint.

PS: They seemed racist, they choose who to serve...

I want to express my extreme dissatisfaction with the experience I encountered during my recent stay at your establishment. Unfortunately, my stay was plagued with numerous issues that significantly inconvenienced me and compromised the quality of my visit.

Upon checking in, one of the first issues I encountered was the non-functioning WiFi. Despite assurances from your reception staff that maintenance was addressing the issue, the problem persisted throughout my stay. As someone who relies on a stable internet connection for work, this was particularly troublesome and disrupted my ability to conduct essential tasks.

Furthermore, the presence of a cockroach inside the unit was utterly unacceptable. Not only is this a severe hygiene concern, but it also contradicts the standards one would expect from a purported 4-star hotel.

Adding to my discomfort, both the lift and telephone were out of order. As a pregnant woman at 9 months, navigating stairs without a functional lift posed a significant safety risk to both myself and my unborn child. Having to repeatedly descend using the stairs placed undue strain on me and exacerbated the already stressful situation.

Given the cumulative inconveniences and health hazards I encountered during my stay, I made the difficult decision to request an early checkout and a full refund for the entirety of my stay. The reception staff initially agreed to process the refund immediately, leading me to believe the matter was resolved. However, I was dismayed to discover the next day that the refund had not been processed, despite assurances to the contrary.

This inconsistency in communication and failure to fulfill promises only compounds the frustration and disappointment I feel towards your establishment. It is entirely unacceptable to subject guests to such substandard conditions and then renege on commitments made to rectify the situation.

As a result of this experience, I am left deeply dissatisfied and disillusioned with the level of service provided by your hotel. I cannot in good conscience recommend your hotel to anyone and implore you to address these issues promptly to prevent future guests from enduring similar hardships.

I expect a swift resolution to this matter, including a full refund as initially promised, and assurances that steps will be taken to improve the quality of service and facilities at your...

Title: A Nightmare Stay at Landmark Summit Hotel

My recent experience at Landmark Summit Hotel was not just disappointing; it was a horrific display of hospitality at its absolute worst, made all the more distressing by my longstanding loyalty to their sister hotel, Landmark Grand Hotel. For nearly eight years, I have been a patron of Landmark Grand, where the standards of hospitality shine brightly in stark contrast to the dismal experience at Landmark Summit Hotel. The difference between these two establishments is as vast as between earth and sky, leaving me not only disappointed but deeply saddened.

From the moment I checked in, the level of service was shockingly poor. The front desk staff were far from the welcoming faces one expects, displaying a level of rudeness and lack of willingness to assist that set a regrettable tone for the stay. It was a precursor to the neglect I would encounter in the room itself, which was overrun with cockroaches and filth, making it clear that cleanliness and guest comfort are not priorities here.

Furthermore, the complete absence of porter service throughout my stay exemplified the hotel’s disregard for the most basic elements of hospitality, leaving guests to fend for themselves. It was an unpleasant surprise, particularly for many guests who choose this hotel for its convenient location, unaware of the nightmare awaiting them.

Compounding these issues were my interactions with the management. Despite promises from the night shift manager, my concerns were met with inaction, underscoring a pervasive culture of unprofessionalism and indifference towards guest satisfaction.

Most alarmingly, my stay was marred by the presence of illegal activities within the hotel premises. This revelation was not only disturbing but raised serious concerns about the safety and legality of the environment, further tarnishing my view of the establishment.

The sole reason for my endurance through this nightmare was the misplaced trust stemming from my positive experiences with the Landmark Grand Hotel. This ordeal at Landmark Summit Hotel was a lesson in the inconsistency that can exist within a hotel group, a lesson learned at the cost of comfort, safety, and peace of mind. My experience serves as a cautionary tale to others who might be drawn to this location, unaware of the distressing realities...