Brooklands — Hotel in Great Britain

Zero stars 🌟!!! Not one !one is far too much . Extremely rude , agresive, zero manners and absolutely wrong person receptionist Sarunas ( Lithuanian guy)pretending to be menager there but was just receptionist, first he was lying about the standard about the hotel and room and after you pay deposit ( what is impossible to have back) as soon as you pay rent 650£ for month plus deposit 350£ , you will find out NOTHING WHAT HE PROMISE IS REAL AND TRUE! HOTEL DONT HAVE HOT WATER AFTER 22.30 TILL 7AM !!!!! IN JANUARY 😵‍💫👀AND NO HEATING!!! NOT PASSIBLE TO NEGOTIATE TO HAVE HOT WATER AFTER 22.30 AS HE SAID , HE WILL NOT KEEP BOILER JUST FOR ME !!!BUT ALL ROOMS WAS TAKEN. ALWAYS NOISES ON THE HALL AND PEOPLE SHOUTING, RECEPTIONIST DOSNT CARE ABD DONT NEVER PICK UP THE PHONE AND THE HOTEL PHONE TOO . TRY TI COMPLAIN TO OWNER TO HAVE MONEY BACK AND MOVE OUT !!!! NOT POSSIBLE TOO TO HAVE CONTACT TI ANYONE , ONLY TO THE RUDE RECEPTIONIST Sarunas , KITCHEN ALWAYS DIRTY AS F, WASHIING MASHINE ALWAYS BUSY AND DIRTY AND AREA!!! NOONE EVER CLEAN THIS PLASE OR CARE FOR THIS PLACE. I ASK FOR WARDROBE IN MY ROOM . WAITING WEEK AnD Sarunas after lies as always bring to my room Chest a drawers which in HIS OPINION is a wardrobe 🤔! Always shouting to me and even laughing ti my face if I ask for HOT WATER IN THE ROOM I PAY 650 £.. HE SAID , WILL NOT BE POSSIBLE. IN JANUARY!!!! HEATING SWITCH ON 2H PER DAY !!!! WHEN EVENTUALLY I MOVE OUT AND CLEAN ALL ROOM TO HAVE DEPOSIT BACK , TAKE SUCH A LONG TIME HIS TO RESPOND AND I WILL NEVER HAVE DEPOSIT BACK IF I DONT HAVE " FRIENDS" AROUND TO HELP ME OUT . ANOTHER Indian guy was living thete too . Pay for month and move out week later as he was not strong as me , abd I know too , he has massive problems with deposit too . They dont rent the rooms legally there and council was inform about illegal procedures in this " POOR PLACE" WITH RATS , SPIDERS, DUST, DIRT AND MOULDS. AVOID THIS PLACE FOR YOUR OWN HEALTH BENEFITS AND...

Booked for one night to visit christmas Tree wonderland, as we do most years. Paid £83, so expected a fairly decent room! Like the rooms advertised on the website. Bonus was that they allowed dogs, so I thought great. Arrived, and the room was nothing like the pictures, we were so disappointed, but I accepted it as it was only for the night. I put my son to bed, and noticed that the bed was broken and leaning to one side, but he's only 3 so I thought we'd try, and he subsequently fell out the bed at 10pm, almost injuring himself, so I put him in our double, and I got in the single. The bed was so bad!!! I didn't realise just how bad until I got in it, I had to wedge a pillow under the mattress to stop me rolling out. The double wasn't much better, and not very comfortable. The room was so dated, and in poor condition, the cups were dirty, no bin? and we were placed right by reception, so disturbed all night. I didn't sleep a wink. I was so angry, that I sent a message at 2am to the hotel via our booking page, explaining to the owner all of the issues we had encountered, to be responded with, "you should have asked to move rooms", but I wasn't uprooting my son in the middle of the night to move rooms! When we had a long drive the next day. Had we have stayed longer I would have refused the room immediately. They refused to refund me the £83 on the basis I didn't pay a 'dog charge' ?? But I explained, the guy that checked us in, and 'stroked my dog', didn't say anything about a dog charge?! As I would have paid it! They then stopped communication, and I still haven't received a refund!? I would never stay at this hotel again, and urge others to avoid too!!! 0...

The place is horrible I couldn’t even say at least it’s cheap for what they give you, because they charged us £50 per night plus £50 fee for damage prevention charged on our card. |They advert themselves as a pet friendly hotel but as soon as we stepped in with our little dog the receptionist mentioned that the dog wasn’t allowed and he called his manager speaking in Hindi. After the call he asked us to pay £50 for the dog which was reduced to £30 as we reported that the fee wasn’t acceptable as we travel a lot and such an amount wasn’t even asked in a 5 star hotel in Switzerland. |He then assigned us room 20 which smelled cigarette from 1000 years ago. |We kindly requested a no smoking room and he then changed the room to number 22 which was slightly more acceptable despite the massive mould on the wall. The room was super small and old and freezing during the night. |We could hear noises from the other rooms and someone playing PlayStation all night. The reception is only accessible with a code during the night which wasn’t explained properly at check in and we had to call the “emergency” number on the door in order to access the place, the receptionist replied and he came from probably his room to open the entrance door looking like he was just waking up. |The heater was on and off at all times and when it was on it was super low. I wouldn’t recommend this place to anyone and I hope that they will realise how awful it is. It should be barely called “hostel”...