Brasserie Blanc - Bournemouth — Restaurant in Great Britain

*Visit 27th July, only posting now as restaurant have not resolved the issues I raised therefore posting review. *

I booked a table last minute as it was a surprise for my mother in laws birthday and also she retired that week so both occasions to celebrate together and everything online looked very promising here and it looked like a good menu.

When I got there they relayed that they ordered drinks 30 minutes ago and still nothing which was very poor as the restaurant was not busy, only about 10 people in total within the restaurant and bar areas. When ordering, my mother in law had asked for an amaretto (Disarano) and coke which the bar man insisted was a coffee which she had taken the time to explain it was not. She gave the benefit of the doubt and hoped he had understood and waited for the drinks. My farther in law went to cancel the drinks because it had taken way too long and we were about to order food so would then have wine. At that point, 40mins after they ordered two drinks, the barman brought them across and he had made her a hot coffee with a bottle of Coca Cola on the side. She then re-explained again this wasn’t correct and but the barman still didn’t understand what she was asking for though she was very clear, so not a good start. Those drinks were not accepted so they just sorted a refund about 10mins later.

The restaurant was not busy as lunch service was just finishing, but there wasn’t any staff around who came to take a drink order when I arrived so again slow. 20mins later after the drinks scenario, a gentleman came to take our order, which was all done pretty smoothly and was very helpful.

The food came within good time but the waitress we had did not show any enthusiasm or warmth which lessened the experience. My mother in law had the cod fillet which she enjoyed and me and my farther in law chose a rump steak each plus he had a soup. The flavours were good and cooked to medium rare but the meat was a bit tough so slightly disappointing. We also asked for some side dishes of vegetables when ordering which we were told was not a problem (some roast potatoes, green beans etc) but when I asked about this when the food arrived the waitress said that they didn’t have any of that left now. I did have the chocolate and cherry torte for dessert and this was delicious.

Overall the experience was very underwhelming and given we had come out for an occasion, it was disappointing.

The highlight for me was the ladies on reception who greeted us and saw us leave who were very friendly and helpful, they really represented the hotel well.

The restaurant is beautifully decorated too but the service needs much more attention, even if it is a time between services that should not compromise the guest experience. Further training appears to be needed the bar and better communication from the servers to deliver service with ease and within a...

We enjoyed our evening meal at Brasserie Blanc Bournemouth yesterday evening. The service was professional amd not intrusive. After ordering, we noticed a specials board being shown to another table by another waiter. Our waiter did not show us the evening specials. My children thoughly enjoyed their steaks. Cooked how they like them, rare and medium. Also commenting on how the dish was presented. My mother enjoyed the trout, but said it did taste a little dry. I had the bouillabaisse. Upon first impressions it looked and smelt really good. And indeed i thoughly enjoyed the dish. But unfortunately the langoustine and king prawn only contained the heads, with no edible parts for me to enjoy. The bouillabaisse was a good size portion, containing all other fish and vegetables stated on the menu. My initial thought at the time was slight disappointment. Rationalising, that more than likely, the bouillabaisse would be ladled from a large pot to my dish and therefore having a langoustine or king prawn in its entirety may not always be plausible. So I did not make my disappointment known to the waiter at the time. But when leaving and noticing a photo showing the bouillabaisse on a promotional 'A' board by the entrance.. it showed both with the edible parts present. I later looked at user review photos online. It too showed both langoustine and king prawn how it was pictured on the promotional board. So upon reflection, my initial disappointment seem to be justified. I should of made my thoughts clear at the time, rather than giving the benefit of doubt. I do hope this doesn't happen to others when ordering this lovely dish. The crumble and chocolate mousse was enjoyed by all and my cheeseboard...

Definitely won't be back and won't recommend. Service was sloppy, as we sat down at the table waitress instantly asked ,where we ware from ? Which in my opinion is not polite and not really her business , my partners drink came back wrong , but he is not a person of complaints so just accepted that drink but did mention that it wasn't what he ordered. Starters ware lovely and that's the only nice thing I can say about this place. When it came for our mains .... I ordered stake medium well it came Rare , I had to wait about 10 minutes to catch a waitress to point out that my food is cooked wrong , she took the food and walked off , came back in 5 minutes asked what I want to do with the stake get a new one or just cook this one how I want it, I asked for new stake and 10 min later got a well done stake, the manager came back to ask how was my stake to which I replied better than it was he said "brilliant" and walked off. I have never before sent my food back or wrote a complaint , but this restaurant deserves one star , when the waitress was clearing our table after the mains she said to me " oh so you did send your stake back " which I didn't quite understand what was the remark for , we decided not to stay for any longer and asked for the bill , she said " let me speak to my manager" came back with the bill , the only thing they did for us was charge for the original drink my partner ordered as it was cheaper then what they gave him .Bill came up to 77 pounds with the service charge and for the first time ever I asked to take the service charge off , as neither the service or the food...