Very disappointed with the Toby Carvery. When we arrived we noticed that the temperature in the restaurant was quite cool. The reason that I consider this to be relevant is because once the meal had been plated, it immediately began to cool down. The choices on offer at the servery were very good and only one item was not available to have. I was the last person in my party to be served, and when I went to the condiment area, there were no sauces in two of the bowls. I went to the servery area to ask for the condiments to be refilled. The person who was behind the servery told me to ask one of the waitresses to help! I was annoyed that I had to do the chasing. However, I reluctantly did find a waitress who did immediately help me. After the time waiting around my meal was getting cold. I then sat with the rest of my party who by now were already half way through their meals. Even so they all stated that their meals were only luke warm, and that the hottest thing on the plate was the gravy! We had already decided that we would have desserts, (two waffles and one crumble). At the same time we ordered a cup of tea. After waiting about 20 minutes the desserts and tea had still not arrived. Then one of the waffles was served up. We assumed that the remaining items were following on immediately afterwards. How wrong we were! We were initially told that they "were trying to find another waffle". Shortly after we complained to the waitress that we were still waiting. She then replied that she "had already told us that they had no more waffles" This was a blatant lie as there were 5 people on the table when she initially said that they were trying "to find another waffle". (This did not explain why the crumble and tea never materialised). This was the final straw and we instructed the waitress to cancel all of the remaining items. The manager was alerted to the situation and duly arrived at our table and apologised for the poor service that we had received and did not charge for the one waffle that we did receive. Toby need to urgently address the problems that we encountered. I am sad to say that this was, by far, one of the worse dining experiences that I have ever encountered.