Verizon — Local services in Monrovia

The people at this store will rip you off and lie to your face. Last year I went in to pay off my last phone (which I had lost) and get a new one. My issue isn't with the four lines we have and the payments for the phones which we fully agreed to. It is with the sales people saying they'd throw in a Samsung tablet (for "free", just $10/mo. to use the tablet on our wifi, which is fine; I knew about this going in) and now when I want to get out of Verizon and get something cheaper, I find out that there's a two year contract on the tablet and to get out of it at this point will cost us $135! The tablet was never "free".

The worst thing is that they said they'd throw in a jet pack, once again, for no charge. I knew I didn't need a jet pack; that I could create a hot spot with any of our phones, but I guess I was thinking that it was free so it didn't matter and it might come in handy. I found out that the jet pack is costing us $20/mo. for something I don't use. We also have to pay $135 to get out of that two year contract (also things they did not mention).

And don't be swayed by them saying that they're "under new management", that they've been getting a lot of complaints from people about the previous group. I went in there with a plan that we were paying $150/mo. for. I didn't want to pay any more. I knew that by getting the tablet and paying the $10/mo. it would go up to $160. I asked the guy to guarantee me that that's what we would be paying. Nothing in all the paperwork that we were given explicitly stated our monthly bill and broke it down for us. I asked him to print out something that showed that which he had trouble doing.

So I start getiing my bills from Verizon and the first one or two are over $200. Then they settled down to about $180/mo. which now makes sense because we're paying $20/mo. for that stupid jet pack. (A jet pack, by the way, is a device that will allow you to have a hot spot anywhere you can get Verizon service and you can use your data for tablets and things that don't have their own cell line.) To get out of this it's going to cost us the $270 ($135 times 2) plus what we owe on our two phones (the other two are paid off.) I'm not upset about the phones and lines, I'm upset about the tablet and jet pack and that they lied to my face.

I suppose some people will tell me that I was gullible or too trusting, which I was, or "buyer be ware", but I think that if they want people to continue doing business with them, they need to be up front and honest. I WILL NEVER USE...

Used to be a great location. I took my business there for years. I went back last November and they had all different personnel and were the WORST. Not only did they seem to know next to nothing about available products and services, they were rude. I finally made an appointment with the (at the time new) manager Steve to try and sort out some issues with the brand new iphone I’d gotten from their company online, as it was not available in the store. He sounded like he knew more than the other dudes who’d previously answered the phone, so I was hopeful. When I showed up, “the lights were on but no one was home”. The door was locked. The door sign said “open”, and store lights were all on, but no one answered when I repeatedly knocked loudly. I sat in my car and tried to call them, but just kept getting a recording. After a while some other GoWireless employees drove up and went into the store. I spoke to them and they told me they were from another location. Steve came out of the back room where he had been all along (on break?), didn’t even speak with me, but went back in with the other guys. One of the guys who showed up took down my # and said he would call me to sort out any problems. He never did. Central GoWireless (Corporate?) were as helpful as they could be. A few employees in North Carolina did all they could remotely, but I did end up having to go to the Apple Store to resolve some basic issues. I’m writing this now because my husband, also previously a longtime Verizon customer, just went and got a new iphone at the Apple Store, to be assured of decent customer care. He also switched his carrier...

The young employee who helped me out was very mature and polite, but several of my requests I had made were given informed or misleading answers from the on-site manager.

First I requested if I could just set up the phone without an additional service charge which I was being quoted at $100-200. They said it would be reduced to $100 and would include a screen protector, charger, etc. Turns out to set up the device was just $30 and I was forcibly sold retail up priced accessories.

Second I was told that I could not migrate Samsung/android text messages to the Apple platform. Turns out you can through a native iOS app, but it has to be done during the set up. Unfortunately I found this out too late and had to factory reset my phone in order to transfer all text messages to Apple after leaving the store. Then I had to reset up my phone from scratch myself.

It’s kind of like why did I even go to make an in-store purchase when I got non of the convenience and was taken advantage of to pay a premium for accessories?

Anyhow for future reference the app is literally called “move to iOS.” Its a free native Apple app, and during set up there is a selection prompt to transfer data from android...