Hyatt Centric Congress Avenue Austin — Hotel in Austin

We really enjoyed our family stay here over the Thanksgiving week, starting with the very helpful service we received prior to check in to arrange to borrow plates/cutlery/napkin for the room to have Thanksgiving dinner during our stay (much easier with a toddler compared to going out for dinner). The hotel also delivered on our request to have a pack and play in the room before we arrived; not only was it in the room, it was even set up, a rarity at most hotels in the US.

As it was a family vacation and we needed a common space, we booked a suite for the stay and received the Capitol View Suite. The room name was apt, as we were on the 29th and had a great view of the Capitol building through multiple floor to ceiling windows. With all the shades up the room was airy and well lighted. Do note that the blackout curtains are vertical panels with a draw chain so it does take a few minutes to raise and lower all of them. The room was a true suite with a traditional closing door separating the bedroom from the living area, a nice feature for toddler nap times as we were able to enjoy the living area while the toddler slept in the bedroom. The in-room Nespresso coffee machine was a nice perk for starting the day and we appreciated having ceramic cups and glassware instead of the disposable cups that unfortunately are still the norm at many hotels. The “closet” in the bedroom is a little odd and not very functional, but for a short stay was not an issue. All other furnishings were functional and in great condition.

Service at the hotel during our stay was overall good to great depending on the day and time. The valet/door stay were consistently welcoming and always got the door for us when we’re pushing the stroller around. Terry in maintenance was super friendly and helpful when we interacted with him to adjust the bedroom AC to make the fan quieter. The front desk staff the day we checked in were very friendly and even had a happy hour list of nearby venues to share when I asked for recommendations. The only area we’d like to have seen improved would be the housekeeping, which wasn’t able to accommodate requests like sweeping the floors of the room, which would have been helpful given the crumbs that often accumulate with a toddler.

In terms of Globalist benefits, the Hyatt Centric Austin excels. The breakfast benefit at Luminaire was excellent and honestly the best hotel breakfast we’ve had at a Hyatt in the US. The staff at Luminaire were also very friendly and were a pleasure to see each morning as we tried different items from the menu. We also received the 4PM late check out benefit on request and the front desk staff were helpful in allowing us to settle the folio while still having access to the room until checkout.

On the physical hotel, the building is quite new and has an attractive and functional design. We thought both the rooms and lobby areas were well designed and modern feeling while still being comfortable. The location is excellent for access to bus transit (helpful for getting around without a car seat for the toddler), and has many bars within a short walk. We’re looking forward to returning to continue exploring the nearby food and beverage options that we didn’t get to try on this stay.

Overall: the Hyatt Centric Austin is what the Hyatt Centric brand should aspire to be in the US. Quality levels of facilities and services were similar to the Hyatt Centrics we’ve visited in Japan, which is a high bar. Of course, it’s not a Thompson or Park Hyatt, but still one of the best Hyatt stays we’ve...

If there were more stars, I would give them to this hotel.

My name is Debbie, and I just recently checked into the Hyatt Centric Congress Hotel in Austin. First things first the service was phenomenal. From the front desk to valet, to the restaurant, to housekeeping just everything!

The Hotel: The hotel view was amazing, and the price was inexpensive. I came with my family of five and our small Maltipoo puppy. We booked two different rooms, and the views were just wow truly breathtaking. I can’t stress enough how beautiful it was. The rooms were incredibly clean like, really clean. They smelled amazing, like that fresh “new building” scent. Every time we had an issue, the staff was responsive and genuinely cared for us during our stay.

The Valet: Let me talk about the valet. The valet team was amazing! They were quick with the car, and it was so easy to request it when needed. They made sure our car was well-kept. The best part? They never let me touch a door! Such kind gentlemen. Their vibes were immaculate. Every time we stepped out in our dinner outfits, they hyped us up like we were royalty. So sweet and respectful.

Housekeeping: The housekeepers and the housekeeping manager… OMG, what a wonderful experience. They checked up on us every day to make sure we had everything we needed. Even when we called after hours after the housekeepers had clocked out the housekeeping manager stepped in without hesitation to meet our needs. I totally loved his vibe. And as tourists, we even chatted about fun things to do in Austin.

Restaurants: The food? 10/10. From our waiter to the server to the cooks every dish we tried was amazing.

Service & Front Desk: I can never forget the service these amazing people gave us. The week leading up to our stay, I called multiple times with questions—not once did they make me feel like I was bothering them. They were so welcoming, kind, and understanding. They made us feel right at home. Honestly, we were this close to extending our stay by another three nights!

As someone who travels a lot and has stayed in many hotels, this was by far the best stay I’ve ever had.

I apologize for the long review, but the fact that I sat down and took the time to write this should tell you one thing:

Your next stay should be at the Hyatt Centric Congress at Austin And now, I’m proud to say that I am officially a Hyatt...

The Hyatt Centric Austin Downtown offers a mixed experience with notable strengths and some areas that could use improvement.

Exceptional Staff: From the valet and doormen to the front desk (Carolynn) , dining staff, and housekeeping team, the hospitality was top-notch. Everyone was friendly, helpful, and made the stay feel welcoming. The overall upkeep of the common areas and the room (except for the ceiling) was commendable. Daisy was pretty helpful with the checkout process and definitely heard me out about my complaints as well.

The room size felt rather compact, and the setup could have benefited from a more minimalist approach to make it feel less cramped. The bathroom/sink/vanity area, however, stood out with a modern and sharp design. Unfortunately, the ceiling in my room was in poor condition, appearing unfinished and in need of attention--this detracted from the overall room experience.

I had breakfast one morning, but it didn't quite meet expectations. While the dining team was hospitable, the food quality left room for improvement.

The gym was decent but underwhelming considering the property's status. A more comprehensive setup would elevate the experience.

A bit of a complaint: On the second night of my stay, there was a party or event with loud music that continued until at least 1 AM, which caused significant disturbance. Soundproofing or better event coordination could help address this issue in the future. When i checked about it at the front desk i was told that there was either a music gathering or some sort of party/celebration that went on for quite a bit into the wee hours. Definitely caused some disturbance.

The Hyatt Centric Austin Downtown has its strengths, particularly in its excellent staff and clean, sharp design elements in some areas. However, the small room size, unfinished ceiling (i wouldn't take it for a vibe/design as it looked bad and missing some decent amount of finishing) , average gym ( i definitely expected more) , and disturbance from late-night events detracted from the experience. It has potential but would benefit from addressing these areas to provide a more seamless stay...