Bar Harbor Manor — Hotel in Bar Harbor

I rate very few places with 5 stars but this place was perfect. We stayed there over a month ago but I’m coming back to write this place a review because we didn’t have a single problem. Here is why: this location is amazing, it’s within a 5-10 minute walk of anywhere you want to go in town and a 5-10 minutes drive to just about any hiking location the staff there was amazing! They chat with you like you are family catching up at a bbq, they give you tips of places to hike and are happy to make suggestions of where to eat and will make reservations for you Every morning the lobby had delicious muffins (among plenty of other grab-and-go foods) and in the afternoon they had cookies in the lobby there was a water bottle refill station which is perfect for someone like me who wanted to make sure we had plenty of water before every hike the rooms were perfectly clean and maintained (I recommend putting your door sign on your door to let them know you want to clean or they respect your privacy and do not come in to clean) plenty of off-street parking

Now for the thing that completely sold me on this place:

I (32 y/o) was there with my sister (34 y/o) and my dad (70 y/o) to celebrate my dads 70th birthday. My sister had booked one room where we had two beds. She and I would sleep in one and our dad would sleep in the other. The second day when I woke up she was SUPER GRUMPY, when I asked her why she said she didn’t sleep all night because of dads snoring. She was mad at herself for not booking 2 rooms. I went to the front desk of the lobby and explained the situation. We were supposed to be there for 5 more nights and I asked them if there was any way they had an extra room, I didn’t care how much it cost, for those 5 nights, that my dad could have to himself. Without missing a beat the staff members worked together to not only find me a room, but do it with a smile. They totally understood my situation, matched my energy with how I felt about the situation, and worked with me to solve the problem. They explained that there was ONE room left but it was a bit more expensive. I explained I didn’t care (I needed my sister to be happy during this crazy trip) and asked them how much. They must have noticed my wince when I heard the price because immediately Christopher, the gentlemen who was helping me at that point, said, “let me see if there are any discounts we can apply for you” and asked me some questions to see which ones I could qualify for. We found one that saved what I considered to be a significant amount of money and I happily handed over my card.

The rest of our trip was absolutely flawless and it was because we had that second room. And then to top it all off, on my dads actual birthday he came over to our room with a cupcake and a card and I asked him where he got it from and he said “the lady at the front desk had it ready for me this morning!” He (and my sister and I) were so impressed with this beautiful little touch that made this place feel like home.

Note: there were 2 other women that worked at the front desks whose names I cannot currently remember BUT I will do my best to update this review with their names because they were lovely too! The one gave us a wonderful hiking suggestion of the carriage trails (it was my families favorite place we walked) since she runs there often. And the other lady was the one that gave my dad the birthday card and cupcake.

Such amazing service!

Update: I believe the other two women were Penny (she was the one who gave us the suggestions of where to hike I believe) and Constance (I believe she was the one who gave my dad the bday...

Stayed there in June, booked so called "King Suite". The accommodation was horrible. These "suites" are actually located not in the main buildings, but across the street, at 48 Holland Ave. This is just a common low-end house with premises somehow divided into few "suites". Our was room 38, our friends stayed in room 48. Both were barely livable. Apparently former apartments (or parts of the apartments) redone into hotel rooms with minimal upgrades. Everything was at the level of one star roadside motel - very low quality, old and dilapidated. And it also smelled. There was absolutely no soundproofing, everything happening in the room above, on the sides, and on the streets, was heard as clearly as if i was staying right next to it. Thus, i also heard that many other guests in the other suites were also quite unhappy about their quality.

Windows were bad, and had only one glass sheet in them. A/C was bad, noisy, and uneven. Holland Ave has some noticeable traffic even during late/early hours, and the cars were driving, noise uninhibited, just 6 feet or so from our front windows.

I cannot say anything about the room quality in the main buildings, maybe they are better.

The "manor" does not have any basic service like bar/breakfast etc., not like some other real manors in the town.

The bearded gentleman at the service deck promised to refund our last night when we left one day earlier. He then refused the refund citing "booking through the third party", and only conceded after i proved (via e-mails) that i have his written promise to refund, and that i booked it through their website. Afterwards, i found out they refunded the cheapest night, not the one we missed, and denied my request to correct it. My friends have not got the refund for their night.

Also, be careful about this gentleman's restaurant recommendations, he gave us a rather sketchy one.

The location is ok, if your windows are not facing the road. It by no means prime though.

My advise - if you decide to stay at this place, check twice which room are you booked to, never book the "suites"; see the actual room upon checking in before paying the balance, and confirm any changes/cancellations/refunds requests by e-mail. But really - choose something else, closer to water front. There are quite a few much better...

We found Bar Harbor Manor to be well positioned in downtown Bar Harbor with good parking. Unfortunately on the second day of our stay, we returned to the room to discover water leaking onto the bed from the ceiling sprinkler. We immediately told the front desk, and they responded that they’d call the handyman to come out and handle it. They did not offer an alternate room, but assured us they’d get it taken care of and that they would “make it right”. We checked back with the front desk after dinner a few hours later and they told us that because it was connected to the fire alarm system, it had to be looked at by someone from that company who would come in tomorrow morning. Again we were told they’d make it right, though they didn’t offer an alternate room and fully expected us to sleep in a bed under a leaky ceiling. The next day we returned from our morning hike to find the repair person finishing up in the room with buckets of foul smelling, brown water. We opened the balcony door to air out the room, and left shortly after. We ran into housekeeping on our way out and assumed they’d attend to our room next. When we returned hours later, they hadn’t been to our room at all. We checked out the next morning around 8:30 AM, and upon receiving the final receipt we were shocked to see that nothing was prorated for the condition of our room and the many interruptions we experienced during our stay. The front desk employee apologized saying that only a manager could make that adjustment. We called twice that same day to speak with a manager and left a message to return our call. We then called again two days later and still have not received a response. Not only did we experience room issues, but this speaks to a larger issue with how they treat their guests. I wanted to love this place, and was hoping for a peaceful visit, but unfortunately that’s not...