Venu Nightclub — Restaurant in Boston

Absolute horrible experience, mainly due to the bouncers working outside. Went there on Sunday 4/23/23 to celebrate my birthday - I immediately received a bad reception by the bouncers due to wearing a hat. Not the end of the world, so I took my hat off and began to clip it on my pants. I was told by immediately that that was unacceptable, so then asked if I could bring it in and check it with the coat check…and again with their horrible attitude I was told that couldn’t happen either. I then asked them if I could place it by the door safely and grab it upon leaving. Again with their horrible attitudes, one security guard tells me, “ You can do that, but if someone takes your hat we’re not responsible.”

I replied stating that if their duty is to secure the door, patron safety, and belongings in coat check, that if someone indeed steals my item of clothing under their watch, then it would be their responsibility. They continued expressing their toxic macho mannerisms, and I told them that it’s 10:30 PM in Boston and I had to park a long way away to return my hat, mind you it was also raining ! They said it wasn’t their problem…

I’m a pretty non confrontational person, and it takes a lot to upset me, but I was frustrated to say the least. I bit the bullet, returned to my car - and in hindsight I should have told the 3 other patrons that came with me that we should relocate to a different place just from the bad taste they left. When I came back, I paid $30 to get in plus $5 for coat check (money wasn’t the issue, I went their to celebrate my birthday at 12AM and just wanted to get in and make the best of it.)

When I finally got inside, the venue was riddled with guys wearing hats. Skullys, fitteds, beanies, you name it.

Rules are rules, and if they applied to everyone I wouldn’t of even taken the time to write this review, but the combination of horrible customer service and hypocrisy really set the tone for my experience throughout the night. I’m one person, and it probably won’t make a difference, but I’m never going that establishment again. Bad enough the venue was the size of a closet.

Exceptional customer service goes a long way! Unfortunately, I’d rate the bouncers a -5/10. Their attitude felt personal, and they should truly seek proper customer service training. This was a horrible way to bring in...

I’ve been to this place a couple times within the last 3 years and I think the most recent time is my last. First of all it’s $35 entry every time (the most expensive entry in Boston nightlife btw) and unlike other clubs in Boston where there are consistent deals going on aka a guest list, this place has none of that. The guest list they have listed on their official website doesn’t work. If you sign up you will get the people at the front say it’s not a real thing and doesn’t work… so why it there? Second, you pay $35 to get in, and for that, you would expect the atmosphere and the music to be good (AT LEAST), no it’s not. The Spanish side is a little better but the hip hop side is atrocious. The only redeeming thing venu would have going for them is the music since no other club in Boston specializes in just rap and Hispanic music, however they can’t even get that right. Third, the people at the front/ door are freaks, so strange every time, making it seem like it’s so packed and wild in there and you get in and there’s no one lol. This place would get way more business if 1. The entry fee wasn’t the price of two drinks and 2. The music was consistent and actually good.

As I stated, they have a good business idea aka the rap and Hispanic side as no other club in Boston does that. There is definitely a need and a market for that, especially in Boston, but whoever runs this doesn’t understand how to make it work. $35 is insane and definitely need better music and maybe this place wouldn’t be half empty...

The bouncers towards the end of the night were rude and unprofessional. They were rushing everybody out when my friend was at the entryway simply waiting for the rest of our friend group to get out too. He wasn't wearing a winter jacket, which is why he refrained from walking out the door right away. The bouncers were trying to force him out when he was simply stating to them that he didn't wanna wait outside cuz he didn't have a coat. It was really cold that night and I don't blame him for wanting to wait inside for a minute while he stayed warm waiting for the rest of our group to get out. The bouncers kept pushing my friend. They were both arguing and yelling at each other. My friend was simply trying to defend himself while pleading his case for wanting to wait for our friends. I was outside waiting for him when one of the bouncers pushed him outside and then PUNCHED HIM IN THE FACE 😡. I was SHOCKED!!!! I couldn't believe what I just saw. The bouncers were extremely immature and handled the situation poorly. My friend then called 911. We left a few minutes later so we'll never know if the cops actually came that night cuz we were all in a hurry to get back to our bus. Terrible experience would not go back. I hope this...