Cold Stone Creamery — Restaurant in Bowie

My family and I came in to have some ice cream. There were two staff members initially they appeared very helpful. After we ordered and were about to sit down and eat our ice cream, I asked for a spoon. The young lady pointed to some spoons in what looked like a can. I looked inside the can, and it was dirty. At this point, I thought this could not be what she was referring to, and I assumed it was the can where customers put dirty spoons after tasting, so I once again asked if those were the spoons she was referring to. She said yes. I informed her that the inside of the can was dirty. She became visibly annoyed , grabbed another can with some spoons, and slammed it down on the counter. This sound caused everyone to look up. She then took the original can and tossed it on a counter behind her.

This happened on February 23, 2025, between 3:30 pm and 3:45 pm. I am including the time so that managers can know who exactly was on duty. The young lady who did this was wearing long faux locs, she had on lashes and was very light skin. I am putting the description of the young lady because I don't know her name.

If you do not like your job, please find something that you can excel at because without customers, you don't have a job. Be mindful when you deal with members of the public because customers are the ones who really pay you. No one was rude or disrespectful to you for you to behave that way. I wish you had done this before I submitted my tip.

I wish you all the best and truly hope you take a moment to quickly discover your calling because it is currently...

ZERO stars if this was an option! I ordered using the Cold Stone app. They used GrubHub to deliver. It took an hour from order to delivery. Upon delivery one of the scoops was half melted and the one pictured arrived EXACTLY how you see it. No, we did not dive in and eat any first. It was completely melted and only half filled. It was supposed to be a kids scoop but instead we received a full chunk of brownie with no attempt of mixing in and a faint white liquid in the bottom I am assuming they were passing off as the ice cream. I hate this location. It looks like they did not place it in the cooler while waiting for the driver to pick up. Every time I say I will NEVER return I always go back and almost immediately regret it. To add injury to insult concerning this experience, I called the store and was passed on to another employee without warning after explaining in great detail. 2nd person said she was the manager, she appeared to be unknowledgeable on how to handle the situation and unwilling to offer a customer recovery resolution. She offered to look into it and call me back. When she did get back with me, she stated I would get a refund for the one that was completely melted. No apology that it arrived that way or not any remorse for one person having to go without ice cream while the other was able to indulge. I have no idea how this place manages to stay in business because they have the worst employees ever. Right across the street Rita's has staff in the same demographic and they offer excellent...

I come to this location everytime becuase it is close to home and the service is poor each time. Went to dinner with family for my birthday and we decided to end the night with some ice cream. With much reluctancy we went to Cold Stone in FreeState Shopping Center off Annapolis Road. The ladies behind the counter act as if it was a bother to place an order. I wanted two flavors of ice cream with nuts folded and smashed into the ice cream. That is not what I received. So, to give the server the benefit of the dought, I asked if the nut was folded in and crushed. She said no and showed me that the nuts were just poured on top and in their original state. I asked her if she could work them in. She gave me a look as if it was too much to ask. She barely folded them in and them charge me extra for my order. But wait I forgot to order a "like it" order of plain vanilla ice cream for my mom. I told them that I wanted one more order and they all looked at each other as if I again asking too much of them. The order was served up sloppy with ice cream oozing out sides. We again bothered the ladies by asking for another told that was not dripping with ice cream. I spent almost $50 dollars tonight on ice cream where I could have went across the street and got better service at Harris Teeter buying a gallon of ice cream for less than a third of the price. "Three...