Homewood Suites by Hilton Tampa-Brandon — Hotel in Brandon

When you arrive at the hotel, a sign is at the entrance of the hotel that is from the sheriff that advises you to lock your car. The hotel parking lot was very poorly lit as three out of the four light bulbs were burnt out on several poles. Even after voicing my concern to management nothing changed the nine days of our stay. That is the kind of service you can expect at this hotel. Nothing! There are signs everywhere that. advise you Homewood Suites is not responsible for lost, damaged, or stolen items. At least change your light bulbs. We decided we should take everything out of the car, beach chairs, cooler, umbrella, and etc. No luggage cart was available. I inquired at the front desk and was told that no luggage carts were available and that they were probably in the rooms of hotel guests. I asked if they could look for one for me or call me if they found one or possibly had something I could use, and I was told they would. You guessed it no help no call. No service to assist me. Thus, we made four trips carrying up our items to the third floor. What a hassle. Next day I want to print some tickets out at the hotel at the business center. There was only one computer in the business center, and it was not working. I tried to call technical support for help but was unable to contact them. I went to the front desk to see if they could print out my tickets for and was told they could not print anything because of viruses. I asked to speak with the manager and was told that they were doing away with business centers and told me I could print from my phone. I went back in the business center to see if I could print from the phone but that was not true. The printer did not have wireless connections. I thought the manager was going to help as she walked back in the business center but all she did was disconnect the computer and left with the computer without saying a single word to me. Once again, no service. I had to go the library to print out my tickets. What a hassle. There was a notification on the mirror in the bathroom that we would be getting room service every two days. The maid rang the bell on the third day, and we asked for room service, and she told us not English, but we were able to grab fresh towels from the maid's cart. That is how we got room service grabbing towels off the maid carts or going to the front desk. We did call on the four day and ask for room service and did get it. We stayed for nine days and had room service one day. The breakfast was standard but only had on most days one woman working and could not keep the breakfast adequately stocked. My son only liked several items yogurt and a pastry they had but several times they ran out, so we had to get to McDonald's which was very close to feed my son. The Homewood Suites as you can see backs up to an Interstate so the room you can hear the traffic noise at night and if you're a light sleeper like me makes it difficult to sleep. I ended sleeping with the white noise on my phone to drown out the traffic noise, but it was not very restful sleep. I am a Diamond member at Hilton and was supposed to get bottled water and a snack. I also asked to upgrade my room which she said was not available for the length of my stay though another staff member said was available, but we did not get. The manager ignored my request for water and a snack. Needless to say, if as a Diamond member I am treated this way I can only imagine how other guests are treated. Needless to say, I would never stay here if it was free. I would have to be paid 500 dollars a night to stay here. Avoid this hotel. There were other problems, but I just wanted to bring some to your attention as I am tired of writing this review. I urge you not to stay at this Homewood Suite. I asked for a refund. So far, no answer and it is February. I am sure that I will get the same time of service I got my whole stay. Nothing. Peace. You have...

As a Diamond Member of Hilton Honors, I've taken my time to choose my words carefully since this will have an affect on guests choices to stay or not. You will not find 1 negative review from me of Hilton Hotels until now. This is by far the worst experience I have had with a Hilton property in my 30+ years of travel Globally. We chose this hotel over the Embassy Suites next door (my usual choice if not an actual Hilton) based on the photos and reviews. However it is far from what is portrayed in the photos shown. Either the photos were taken when the hotel was new and not updated or they used stock photos. When we checked in, the room was not up to standard Hilton Properties; no business desk and business amenities I need when traveling. So we thought we would go next door to the Embassy Suites. The Manager said she would have to charge us for the room but then offered a 2 Bedroom Suite to give us the needed amenities, which we thought was a nice gesture. The 2 bedroom Suite we had was on the first floor and the following issues were very obvious; The door frame had been either kicked open or forced entry because the frame of the door was still loose and weak. There is an odor in that room of a damp, musty nature. The bath tub faucet leaked bad. 2 calls to the front desk obviously were ignored and it just kept leaking. We were gone most of the day so us being in the room was not an issue; someone should have fixed the leak. House keeping did not replace the Bathmats that were used. They did not replace used hand towels that were obviously "dirty". They did not replace the Kitchen Towels that we used to dry cups, dishes, etc. They literally laid on the Kitchen Counter in a pile. There was a used latex glove in front of our door one morning. It was crumpled up and we were actually a little concerned it was something else until looking closely at it. I am a HUGE Hilton Fan. My wife prefers Marriott but I stay loyal. Just this last trip, we spent over 10 nights with multiple rooms and all at Hilton(s). I will continue to stay with Hilton but never will I stay at a Homewood Suites again, certainly not this one. I felt my candor needed to be shared. We are not ones to complain but this stay was not good at all. Perhaps your experience will be better should you...

Worst first impression of a "Hilton" affiliated Hotel I have ever experienced. My wife Renee, my 3 young children and I drove 15 hours to arrive at your hotel at 12:15am on 9/8/2023 to visit my Grandmother who was given a very short time to live. We arrived and waited in the lobby for 45mins before being checked in. I saw a "we will return soon" sign on the counter. When My wife walked in at 12:15am the man behind the counter looked at her as he went back into an office. He walked out at 12:50am and was talking with someone and never even greeted or even acknowledged us. My patience was thinning but I waited and politely asked the man behind the counter if he was someone who could check us in. I asked bc he was wearing what looked like a sweat shirt and had food stuck on his face and around his mouth. This young man would not look me in the eye and was very rude when he said "yes but you need to come to the front desk!". I was standing about 5ft from the counter. I told him that we had been standing here over 30 mins and we cant even get a hello from a employee. Again in a very rude tone he interrupted me and said he does not greet people in the lobby. I attempted to informed him that I have stayed at Hilton's before and never realized that the guest is required to greet the staff for service. As I was trying say this he interrupted me multiple times saying "ok, how can I help you?" He was rudely talking over me and I couldn't get a word out. I have never had an interaction like this in my life from a customer service representative. It was mind blowing. I even tried to inform him that he had food stuck on his face and he ignored me. I'm not sure as a GM or a manager I'd ever dream of having an employee like this facing my customers much less representing me, my team or my company. I spent a lot of my hard eared money on this stay to be with my grandmother in less than ideal times. I'm extremely disappointed in this interaction and my wife will never allow us to stay in a Hilton affiliated hotel again. I have always been a fan based on the customer service expectations I have read in multiple Lee Cockrell books about Hilton and their customer service....