Best Buy — Local services in Brandon

10/12/20 - Went in to Best Buy - Brandon to return 4 laptops that were defective which I had purchased in August for my grandchildren to do their e-learning. Dealt with a guy named Cameron in customer service after a gentleman in the Geek Squad told my daughter and I that there was nothing that could be done for the computers. Cameron was extremely rude, arrogant, lacked respect toward my daughter and myself and lacked customer service! Customer service is not where he should be. He printed out a receipt of the purchase and literally threw it at my daughter and told us to go back to geek squad and have them handle it as he proceeded to do whatever he was doing , with no eye contact whatsoever. It was like if we were a bother to him and he had no intention of really working on behalf of Best Buy.

We then asked to speak to the manager for the Geek Squad, whose name is Joel. HE GETS A FIVE STAR RATING. We received nothing but outstanding service from Joel the entire time that we were speaking to him. He was attentive to our situation and directed us as best as possible.

I later returned with all 4 laptops to return them back to the store and have my leasing agreement credited and cancelled. The gentleman that helped me in customer service with this transaction was very kind and patient. True customer service.

I then went onto the floor to look at the new laptops that were going to replace the ones I had purchased. My purchase was once again going to be through Progressive Leasing, who have been great throughout all of my transactions with them this entire year. In viewing the laptops for purchase, there weren't really many sales people on the floor that I could speak to. At no time was I ever told that a sale would begin today, 10/13/20, and that the price of the laptops could possibly drop. I got to the register, still no information about the sale staring today, purchased my laptops as well as an all in one computer for my office. Left Best Buy with my products and my grandchildren are finally at ease doing their school work on the laptops.

This morning I come to find out that the laptops I purchased are now $110.00 less than the price I paid for them yesterday!!! I go to Best Buy and they tell me there is nothing that they can do for me because Progressive Leasing owns the laptops and I would have to bring all 3 laptops back to the store, cancel my leasing contract and start all over again. If these laptops were for my own use, sure no problem, but they're not! In speaking to Progressive Leasing, I tell them everything that occurred at Best Buy and they don't understand why Best Buy cannot just submit a credit transaction to them for the $330.00, without me having to return not only the 3 laptops but my computer as well and then start all over.

After all the back and forth, Progressive Leasing made a notation in my file regarding the issues at Best Buy and I have to continue with my purchase with no credit or price match for the...

Update: 7/22/2025 here we go again!

Rating: ★☆☆☆☆ (Zero Stars if Possible)

This is now the third time Best Buy has rescheduled my delivery and installation without any notice. No one—from Centralized Support, Large Product Fulfillment Resolution, to store managers or even general managers—takes any accountability. Every department deflects responsibility, leaving customers like me in limbo.

What used to be a trusted company has turned into a complete disappointment. The customer service is disjointed, unreliable, and frankly unacceptable. Best Buy has truly become a shell of what it once was. It’s a shame—and unfortunately, I can’t even give zero stars here.

⭐☆☆☆☆ If I could give ZERO stars, I would.

Oh Best Buy Brandon, where do I even begin? I’d love to give you the glowing review you clearly don’t deserve, but unfortunately, the system doesn’t allow zero stars.

I’ve spent hundreds of thousands with Best Buy over the years across South Florida — TVs, smart home systems, full appliance setups, you name it. So naturally, I expected just a tiny bit of professionalism when setting up my brand new property in Brandon, FL with two TVs and Geek Squad installation. Scheduled two weeks in advance, got all the automated texts and emails confirming it. So far, so good, right?

Enter installation day: July 11, 2025. The time slot comes… and goes. No call. No text. No one shows up. I guess the Geek Squad is now the Ghost Squad.

I had the pleasure of calling eight times to chase down people who clearly had less information than I did. Home Services had zero contact with the techs, zero visibility, and ultimately gave me the line of the century: “Oh, the tech has COVID.” Really? In 2025? COVID’s the excuse now? Impressive. I guess the pandemic is the gift that keeps on giving — at least for avoiding work.

No backup plan. No communication. No ownership. Just… nothing. It’s as if the entire company forgot how to do the one thing it used to do well: take care of customers.

This isn't a one-off either. I’ve had over 10 installations with Best Buy in the last few years — TVs, Thermador kitchen appliances, full house automation. But this? This was the absolute bottom. A complete crash landing. If this is the new Best Buy, you can keep it.

So here’s my heartfelt advice: 🛑 DO NOT shop at the Brandon store. 🛑 DO NOT use Geek Squad Home Services. 🛑 DO NOT spend your hard-earned dollars with a company that clearly no longer values loyalty or basic customer service.

Sayonara, Best Buy. Thanks for the memories. And the wasted day. And the radio silence....

As a property manager I have had a relationship with this store for over 3. years buying refrigerators, washing machines, dryers, stoves, microwaves etc. not to mention the countless desktops and laptops purchased here. 2 years ago I was convinced to invest in their total tech program and was told that it would cover every electronic in my house. Today I visited the store after calling Total tech about a crack watch screen and being advised that if I take it to the store the screen would be repaired or replaced. On arriving for my appointment, I was first greeted by Hanson I took my watch to the back as if he were going to do something helpful. He came back stating that unfortunately, they don't service Samsung devices anymore. They had changed their policy 2 months ago to not include Samsung devices. What did not make sense to me was how I had a policy established well before this change could suddenly not be honored after taking my money.

Hanson then went and brought back Felix. I explain the situation again to Felix about how abruptly ending their service with Samsung should not be affecting me as a total tech customer with a subscription established over two years ago. Felix then assured me that he would take care of it in the way of either sending the watch off or repair or issuing a store credit for a new watch. Felix then came back and said that since I didn't buy the watch in the store he couldn't deliver on his promise either.

Then Hansen butted in again and said that physical damage is not covered under total tech at all.

I then spoke to Jennifer and described my many and ongoing issues with total tech specifically a situation just in the prior month with a washing machine where a repair order was submitted under the warranty yet I was stood up twice for the repair causing my tenants to have to wait for over a month to have laundry utilities. I told her how another manager helped in that situation by just replacing the washer rather than creating another appointment an additional two weeks out. Jennifer had the audacity to say that she would not have wasted her time even helping me to that extent with the washer scenario.

There are a couple of good staff members in this store, however the majority of the ones I have encountered lately show an egregious lack of knowledge of their own products and services. Contradicting themselves multiple times in an attempt to get out of honoring their programs. Disgraceful and...