Grand Country Resort — Hotel in Branson

|||Saundra Hill||9 reviews·13 photos||5 months ago||When making reservations, I was told that you were able to see the show from all seats. That would be the case if you didn't have someone tall sitting in front of you who was trying to look around someone tall sitting in front of her. … More||||||||Lyn Leake||3 reviews||2 days ago||New||I am so upset, and my son is so upset at how he was treated. He hated it. The comedy team made fun of him for not breaking a rubber board, while his competitor broke the boards without a problem. He feels angry and disappointed at how they … More||||Cooper||Local Guide·26 reviews·43 photos||4 months ago||This was not worth $100 for two people. Wishing that there was a policy of "leaving the show 15 minutes early = refund". … More||2||||James Keck||4 reviews||5 months ago||Took our whole family to see and everyone ended up having a good time! They constantly engage with the crowd and are full of energy the entire show! The dogs are very impressive and well trained and the comedy is fun for everyone! Obviously … More||||Pets & Giggles (Owner)||5 months ago||Thank you James for bringing the whole family to see our show and leaving a review!! We are so happy you enjoyed yourselves and hope to see you back at Grand Country Music Hall soon!||||Kim Gordon||7 reviews||a week ago||New||Should be advertised as a show just for children and coaxing them to scream!!!|Not enough of showing the wonderful dogs. You should change the name of your show to truly indicate its content. Sorry, loved the very small amount of time watching the pets but that’s about it.||1||||Lisa PH||5 reviews·1 photo||3 months ago||Our family had a wonderful time and enjoyed the show! The dogs were amazing! Lots of audience participation made it hilarious!||||||Pets & Giggles (Owner)||3 months ago||We are so excited you all had a great time! Thank you for the great review!||||Angela Bate||11 reviews||4 months ago||When a good number of people don’t come back after intermission, that should tell you something about the show. We left just as the second act started, when my kids realized leaving was an option and begged us to go. For something with … More||3||||Derek Ballenger||Local Guide·34 reviews·22 photos||3 months ago||Obviously geared towards kids. But, the young “giggle gang” or whatever they’re called hosting the show were just not good. It felt like I was at bad youth church camp. This show replaced “Amazing pets” which was a better show but the … More||1||||megan dyob||Local Guide·24 reviews·5 photos||4 months ago||I will start by saying my 3.5 year old loved this.||I originally planned to purchase tickets for this show, and decided against it … More||||2||||Pets & Giggles (Owner)||6 months ago||Hi Megan. Thank you for taking the time to write such a detailed review and give us feedback on your experience. I will pass on your comments to our show producer. I am however happy to hear that your 3 year old loved the show! This show in particular was written for kids and that goal is for the whole family to have a great time. If you wish to contact me at 417-335-2484 (Heleena), I am happy to replace the donation passes you used. Thank you again for the feedback.||||Sarah Yerkes||32 reviews·46 photos||6 months ago||Pets and Giggles is a fun show! Definitely a kids show but as an adult I also enjoyed it. I brought my mom and a friend and they both enjoyed it as well. The cast brings families and individual kids on stage to compete against each other in … More||2||||Ginger Ford||16 reviews||4 months ago||I wanted so much to enjoy this, unfortunately I did not, it's my own fault I didn't read reviews or show description. I have been to shows with dogs and had tears down my face I laughed so much. I wanted this show to like that. … More||||Denise Green||6 reviews·1 photo||6 months ago||My husband and I took our 3 and 7 year old boys to this show and they loved it! I thought it was super cute also! My 7 year old loved all the dog tricks and my 3 year old loved all the audience participation parts! They keep asking when we … More||||1||||Pets & Giggles (Owner)||6 months ago||Thank you for coming to see us!! We are thrilled you all had a great time and thank you for taking the time to review as well. Hope to see you all back soon!||||Donna Moriarty||3 reviews||5 months ago||Had taken grandkids to the amazing pet show for several birthday outings. This new pet show was a bit of a disappointment. Also was led to believe my little would be recognized for his birthday but they didn't do that at this show. He was very disappointed. More animals and less people please.||2||||Justin Saltonstall||2 reviews||6 months ago||This is such a fun show. Families will love it. The interaction with everyone in the crowd is so great. There’s games, prizes, and animals. The stunt dogs are amazing and you can tell they love performing. Don’t miss this new show.||1||||Maria Matt||4 reviews·3 photos||5 months ago||My family has been coming to Branson for 27 years. This show was our first experience with Grand Country. We were trying to find something entertaining for our 2, 4, and 7 year old. Upon arriving, the women working at the box office were … More||1||||Pets & Giggles (Owner)||5 months ago||I wanted to thank you for taking the time to review your experience at GCMH. I will be meeting with our front of house team to discuss your experience at the Box Office, this is not how we want our guest experience to be and can easily be corrected. I am not sure who addressed you standing in the back with your toddler, perhaps an usher. They are positioned at the back and front of the theatre and part of their job is to watch the crowd. They are tasked with watching for medical emergencies, guests' safety, etc and that is the main objective of them needing to be able to see. There is a better way to express that then what was said, again this will be addressed.|As far as the time allotted for the Dogs, this is per their contract with our show. We are hoping that in the near future we can renegotiate this so that these amazing pups get more stage time.|If you would be so kind as to contact me, Heleena, at 417-336-1975, we can talk about your reservation and do our best to make this better.||||Laurie Mcgowan||32 reviews·1 photo||4 months ago||This show is a very big disappointment.|Very few animals on stage...mostly boring acts with audience participation.|At one point it sounded as if one of the guys on stage started to swear and … More||||Katrina Cramer||3 reviews||6 months ago||Kids show. Dance party. Family game show. Dog tricks. Memories.|My 7 year old son had a smile on his face the whole time. The look of excitement on his face was so fun. He was laughing thru the show. He loved the dog … More||1||||Pets & Giggles (Owner)||6 months ago||Thank you Katrina for the awesome review! We hope you come visit us again soon at Grand Country!||||Cj Robards||10 reviews·9 photos||3 months ago||Needs more animal interaction!! Too much dependence on crowd participation. Agree seating can be an issue, looking around a head in front and f you. Dog acts are good but short and intermittent.||||Connie Beene||1 review||5 months ago||First, the show begins with some humorless bathroom jokes. When they finally bring the animals on, it becomes a big sales pitch for their dig training DVD or such. They take an intermission and start again. It is boring for kids 10+. Younger kids get fidgety during the two hours. Many people left before it ended.||1||||Pets & Giggles (Owner)||5 months ago||Connie, we are sorry that you didn't enjoy the show. I am happy to send you come replacement passes for future use for any of the other shows we have at Grand Country Music Hall. My direct line is 417-336-1975, my name is Heleena, I am the Director of Sales and Marketing.||||Julie Horstmann||8 reviews||6 months ago||Grand Country Music Hall is going downhill. Giggles and Pets was not only lame, but just a few minutes of dogs. The blonde hair performer is the worst and in no way is a performer. She has no voice expression and did not have the … More||1||||Pets & Giggles (Owner)||6 months ago||Hi Julie. I am sorry you had such a bad experience at our show. I tried to find your season pass information or a show reservation and couldn't find anything. If you purchased a season pass for this season and it has gone unused other than this experience, I am happy to refund it. Just give me a call at 417-335-2484 and ask for Heleena.||||Dustin Cramer||Local Guide·12 reviews||6 months ago||Great show! The games were entertaining and geared towards kids and families. The dog tricks were amazing. If you come to Branson with your family, check out this show!||1||||Pets & Giggles (Owner)||6 months ago||Dustin we really appreciate you taking the time to review our new show! Come again soon!||||||||Lyn Leake||3 reviews||2 days ago||New||I am so upset, and my son is so upset at how he was treated. He hated it. The comedy team made fun of him for not breaking a rubber board, while his competitor broke the boards without a problem. He feels angry and disappointed at how they broke his trust, luring him up on stage and then poking fun. He was so excited to be in the show and trusted the team to have a fair competition breaking boards. They made fun of taekwondo. My son is in taekwondo and loves it. That made it more confusing for him. He can break boards, no problem.|I am so disgusted and want our money back.|We loved the rescue dogs and their handlers. We hated the rest of the show. It was such an unexpected turn, that we stayed for the whole show, expecting to see a lot more dog tricks. My son loves animals so much and loves stories of animal rescues.|I have warmed everyone I've spoken to about Brandon's shows, to avoid this horribly rude disaster...

This was our third visit to Grand Country Resort. Our first was about 6 years ago and another three years ago. This resort has really gone down hill and judging by the reviews I’m reading now , I never should have booked this trip. Start with the rooms. We have 6 kids so we had to book two rooms which is fair. They did accommodate our request to have conjoining rooms. Rooms are basic and I’d have to agree with many of the negative reviews that they are not clean. Myself and two of our children did experience bites that we did not have when we arrived. Also, I’ve read concerns of bedbugs just a week ago so that is alarming and we are hoping to not be taking any of those home with us. Nothing special about the rooms. In whole we found the entire resort to be pretty unclean. We went to the Pets and Giggles show on our second day. Definitely geared towards very young children but I would argue not completely appropriate. Lots of potty humor that really wasn’t very funny. The few Pets portions of the show were very entertaining but a two hour show as almost agonizing. The lunch buffet was pretty good and for us with 6 kids ran about $120.00. The buffet staff were very pleasant. The first day and a half were a pretty good time until we returned to the waterpark the evening of the second day. Here lies the reason for the one star review. I’m not the first to leave a negative review based on the water park. Sounds like it won’t be the last. A few of the staff were kind but all in all there was a sense from lifeguards and even the managers that they didn’t want to be there or bothered. We started on the front of the park which is the original part. Kids enjoyed a few waterslides and the lazy river. Then we walked over to the new section. This is quite a walk down a series of switch back style concrete ramps which you need to watch your step on. They get slick. My wife went ahead with our boys and I walked with our two daughters. One is tall enough and had the appropriate wrist band to be left alone and the other had to have an adult within 48” of them at all times. This is not an easy thing to do in a wave pool but we tried. The older daughter stayed in the wave pool and I went to take the younger daughter on a slide. As I stood on the stairs to go up to the slides I was approached by a man in a blue shirt that at least let me know he was staff. He didn’t identify himself and just walked up and asked “what’s going on?” The confusion on my face didn’t stop him from asking again. I had no ideas as to who he was or why he was asking such a question. After trying to explain I had no idea what he was talking about he claimed his lifeguards said I was being rude to them. I told him I hadn’t even talked to a lifeguard. This made no difference. The situation escalated until I was asked to leave and then told I had to leave or he would call Brandon PD. I’ve never in my 52 years had someone in a management position be so incredibly rude. When I went to get my daughter in the wave pool another gentleman indicated to him that he had the wrong guy. At this point I feel the “managers” ego would not allow him to backpedal so he stuck with I’m the guy. It was the most unprofessional display I’ve ever witnessed and had the displeasure of being involved in. The next day after check out we revisited the water park. Before the kids could have a chance to do much I was told I had to leave. I took all of this up with the front desk and someone who manages the resort remotely. I filed a complaint. I doubt from reading other experiences it will go anywhere. I was offered up some go cart tickets and arcade vouchers but she could not over rule the water parks decision and would investigate the incident. If you made it this far into this review I’d suggest save your money. This resort is overpriced for the services offered. The staff are very unpleasant and yes, the water at the water park...

NOT DISABILITY FRIENDLY. To begin- we have a child with a disability. I’m sure this review wont apply unless you also have family or friends with a disability. We know that life has its challenges when you have a kid with a disability. What you don’t expect is establishments to view a disability as an inconvenience. To begin with our hotel room was very close to the splash park entrance. With that being said we couldn’t find a parking spot until about 9:30 at night near our hotel room. It was a Friday night. We expected there to be limited parking but having no access to get him to our room from the vehicle became very difficult. Saturday I approached the desk. And spoke with the gals about reserved parking or any disabled parking. Explained the complications we were having and placement of our room. We were told they couldn’t do anything that the entire facility is “community parking” and “first come first serve” I was really surprised with the tone and surprised there was no efforts to move us rooms or offer help, came accross as a inconvenience or like I was dumb for asking. Even more shocked since they already had temporary reserved signs made for “shuttles” Not far from our room. . Many hotels and resorts we’ve been to will have either a temporary reserved sign to put up or even handicap parking. This made accessing the sidewalks from parking lot extremely difficult. There aren’t breaks in the sidewalk that have ramps. Not near our room on the backside of the main hotel atleast. We would have to weave between cars that had a big enough gap and hop the curb to get to our room. I was given the impression that with all the ramps in the photos it would be easier access. Similar with the Indoor mini golf. We couldn’t fit the cart down the isles to continually play… we kept having to pick up the cart and carry it to the next hole. I understand these aren’t things that are always thought of when constructing. But it was difficult and exhausting. As well as the show we watched. We expected he would be able to stay in his buggy, he’s a baby, 6 months, With disabilities. Fighting to keep him comfortable and out of his carrier was extremely difficult. Especially since he’s so fragile. We couldn’t understand why he couldn’t remain in it. We asked for isle seats just so we wouldn’t be in the way and explained he had a disability. Our other 3 children had an enjoyable time. They aren’t disabled and these weren’t inconveniences to them other than us slowing them down. However for myself, husband and our disabled 6 month old this was the furthest thing from a vacation. Today when we went to check out I was hoping to speak to someone other than the woman we spoke to previously but we had the same gal who had nothing helpful to say the day before so we just left. We understand life won’t be easy having a child with disabilities. And we are new to the world experiences. But we don’t expect things to be near as difficult as they were.

On a positive note the ramps in the waterpark were fantastic! Same with bathrooms they were all easily used. We very much enjoyed the food at the Buffett. Same with the grill at the water park, very good. Many lifeguards were kind and helpful (we had our hands full). Hotel was in a good area. Near a lot of neat things. And our room (location/parking aside) was great. Nice and clean. Only complaint was we hoped there would be a freezer with the mini fridge to keep our breast milk frozen until it was ready for use. Minor things that were only inconvenient if you needed it.

I would recommend to our “typical” friends and family. But not to anyone disabled/elderly since there is no accommodations that can be made.

Would love to give them another chance and leave a better review someday if some of these issues could...