From the moment we walked in, our experience at YOLO Rolled Icecream was nothing short of exceptional. We arrived right at opening, and despite some ongoing duct work, the staff graciously opened their doors to welcome us. Their dedication to ensuring a positive customer experience was truly remarkable.
The service we received was top-notch, setting a high standard for others to follow. The staff went above and beyond to accommodate us, showcasing a level of hospitality that is hard to come by. Their willingness to open the store for us, despite the ongoing maintenance work, was a testament to their commitment to customer satisfaction.
As we watched the ice cream being rolled right before our eyes, we were captivated by the skill and artistry that went into creating each masterpiece. The process was not only entertaining to watch but also added a unique and personal touch to our overall dining experience.
Now, let's talk about the ice cream itself - a true highlight of our visit. We indulged in the cookies and cream as well as the strawberry and banana flavors, and let me tell you, they were absolutely divine. The flavors were rich, creamy, and bursting with freshness. Each bite was a delightful explosion of taste that left our taste buds craving for more. It's safe to say that YOLO Rolled Icecream has perfected the art of creating delectable frozen treats.
One aspect that truly stood out to us was the cleanliness of the bathrooms. Despite the ongoing maintenance work, the bathrooms were impeccably clean and well-maintained. It's evident that the staff at YOLO Rolled Icecream takes pride in upholding high standards of cleanliness, ensuring a comfortable and hygienic environment for their customers.
Additionally, we were amazed to learn about the incredible story of how the owner started this business at the young age of 19. This inspiring narrative added another layer of appreciation for the hard work and dedication that goes into creating such a delightful establishment. It's truly admirable to see a young entrepreneur follow their passion and turn it into a successful venture.
In conclusion, our experience at YOLO Rolled Icecream was nothing short of amazing. From the exceptional service to the mouthwatering ice cream flavors and the impeccable cleanliness of the facilities, every aspect exceeded our expectations. We highly recommend YOLO Rolled Icecream to anyone with a sweet tooth craving a truly memorable dessert experience. Thank you for a delightful visit that we will cherish for a long...
Read moreI LOVE the product. It's really good and the cereal milk fruity pebbles is the best. When they first opened the ice cream was cheaper, but they have since raised the prices. When I arrived there were 10 kids standing up front and I thought I was standing in line but I was actually standing amongst people who had already ordered. After about ten minutes I asked where the line is and one of the staff said "it's kind of everywhere right now". Apparently they have two ice cream making stations that don't work at the moment. I found this out by Google reviews. It would have been nice to have a sign posted or something like that because I was definitely frustrated that Bella and Cristina were standing around doing nothing when there were twenty orders backed up. Because of the long wait I had time to observe and I noticed Lucy doing 70% of the work in the entire place. She is a diamond and all of the ice cream she handed out looked 10/10. She made ice cream and assisted a little girl who couldn't get into the bathroom while her coworkers stood around AND she had a little girl leaning over the glass and into her work the entire time (but Lucy is such a gem she very kindly told the little girl to move back, although it didn't last long). Also if the shelf that your t-shirts sits on is broken- this little girl did most of the work by sitting on it. Lucy was kind and smiled the whole time and gave out quality products. The guy in the tie dye shorts who did my ice cream was grinding the whole time too so props to him. I will definitely continue to come back but I think the store could benefit from some authority (manager, team-lead)...
Read moreService -2/5 Cleanliness - 3.5/5 Atmosphere-3/5 Flavor - 3/5
Service - Staff took our order and unfortunately gave us the wrong items (probably because the gelato items and their own rolls have similar names). When I brought it to their attention they pushed the wrong order on me and said this is what they made. Eventually, I forced them to remake it. But the wait was so long to remake - not worth the hassle. (Also was overcharged, as a result of the confusion, but that’s besides the point).
Cleanliness - Order was given to us sticky and with no napkins. The location also does not have napkins in multiple locations (a must because of the stickiness of ice cream). Tables were also sticky as a result. Staff was too busy to keep up with cleaning.
Atmosphere- Speakers were so loud (I get the celebratory mood), unfortunately it was hard to make out orders, or even talk to the person next to me.
Flavor - Flavor was ok: not the best, but certainly not the worst. There seems to be an uneven mixing of flavors among their own creations, which unfortunately detracts value. Comparing this to Cold Stone mixes- Cold Stone is similarly priced, however quality control, and therefore flavor, is better.
There is room for...
Read more