The Branson Hotel — Hotel in Branson

UPDATE: I was credited $75 for the inconveniences. I appreciate the gesture, better than nothing, but a drop in the bucket for the hundreds I paid for my room.

Let me start by saying that the property is adorable, very charming. Our room, Buck Bungalow, is decorated nice, very cozy. The issues we had, which we reached out to the host about and were told the matters would be handled, never were...Our ceiling fan was controlled by a wall switch and the fan was high. No pull chains, no remote. So we'd freeze at night, but if turned the switch off we wouldn't have any air flow and roast at night. There was central heat and air...controlled by the host wh was not on site. When we called to voice our concerns they said they would bring us a free standing fan we could control and they woul bump the air from 70 to 68...never happened. My First shower turned to ice cold within a few minutes. We thought the hot water heater went out. Instead we were told that the hotel was full, 9 rooms and 2 hot water heaters so the hot water was probably used up. My husband had to wait to take a warm shower. And the black out curtains mentioned on their site were not black out..full sun 1st thing in the morning, Wi-Fi extremely spotty. Restaurant was closed both days and we never did see an employee on the property. The host said they would get us some type of refund...we shall see, haven't heard anything from them yet. We paid good money for not even 2 full days. A 4pm check in and a 10am check out... Too bad, this place has potential, but we...

Let me start by saying that the property is adorable, very charming. Our room, Buck Bungalow, is decorated nice, very cozy. The issues we had, which we reached out to the host about and were told the matters would be handled, never were...Our ceiling fan was controlled by a wall switch and the fan was high. No pull chains, no remote. So we'd freeze at night, but if turned the switch off we wouldn't have any air flow and roast at night. There was central heat and air...controlled by the host wh was not on site. When we called to voice our concerns they said they would bring us a free standing fan we could control and they woul bump the air from 70 to 68...never happened. My First shower turned to ice cold within a few minutes. We thought the hot water heater went out. Instead we were told that the hotel was full, 9 rooms and 2 hot water heaters so the hot water was probably used up. My husband had to wait to take a warm shower. And the black out curtains mentioned on their site were not black out..full sun 1st thing in the morning, Wi-Fi extremely spotty. Restaurant was closed both days and we never did see an employee on the property. The host said they would get us some type of refund...we shall see, haven't heard anything from them yet. We paid good money for not even 2 full days. A 4pm check in and a 10am check out... Too bad, this place has potential, but we...

WARNING ⚠️ do NOT book - we arrived to find absolutely no one there, when booking the pictures shows a beautiful bar w/drinks & food; an outside fire; an upstairs balcony to sit on. BAR/Restaurant is CLOSED & barricaded off (it's actually been closed a year but not updated on website or Expedia) -- BALCONY door is LOCKED & you cannot access the balcony -- NO FIRE - NO amenities at all. After seeing this we went to our room; room was cute & did look clean, but it was FREEZING! 🥶 -- NO thermostat in room only an 18" space heater. Also a gap in the door to the hallway. This place is creepy & I felt very unsafe. We did call the number & waited a bit. No call & no one showed up in a timely fashion. But this was our vacation so we left & booked a Hilton (which was great!) Also if you needed any ice - they had a community ice chest in the front room - but who wants to use that??!?! We did finally talk w/ the manager, who would NOT refund us and told us that the bar is technically still there even though you can't get to it. WOW - very deceitful advertising! He admitted to the place being run down & owner trying to sell it. Also both buildings on either side of hotel are abandon and empty. Again scary because parking is in alley behind hotel. Again DO NOT BOOK. They only want the money but don't care about the customer. I would give ZERO stars...