Branson Travel Office — Attraction in Branson

If you are purchasing accommodations, I highly recommend doing this in person & not over the phone! Purchases are non refundable & if you ask for an address or clarification regarding registration AFTER purchase, you’ll be told that they’re not an information service. Make sure you have all addresses & legit names of businesses before you purchase from Branson Travel Office! We spent over an hour trying to locate our registration site because we were given the WRONG NAME of the business site. I would NOT RECOMMEND making phone reservations! The ONLY address we were given was 118 N Commercial St in Branson, which is the travel office where “ all the information needed would be there.” A package was handed over with a circle made on a very vague map that was supposed to be the registration location & from there, the registration people would give directions to the cabin. We called back & was given an address but it didn’t match the name of the place we needed to register. The woman was doing her best & we felt like we should be refunded or compensated since no such place existed (so far). We were transferred to a man who had no problem being rude about us not being able to find the location. After all, we weren’t charged extra for the service we were asking. I reminded him that we were asking for the address & name of our registration site that WAS NOT provided in the packet. (We didn’t mention we had followed the signs as suggested that led to a timeshare condo. We asked the office manager there who said that it is VERY CONFUSING & he has people asking the same thing all the time! ) Anyway, we found the cabin before dark & it is perfect. We got a great price, but not enough to be treated so unprofessionally, nor be refused compensation for not receiving the correct information to access our purchase. Also, if you purchase over the phone, they aren’t done with you! Plan on spending more time with these sales people upselling more products before you get your previously purchased package. Big waste of time & unpleasant! Can’t recommend this service! (Because the cabin is so nice, I added...

BEWARE WHEN USING BRANSON TRAVEL OFFICE TO BOOK YOUR TRAVEL ARRANGEMENTS.

In searching for lodging for our first visit to Branson, one of my inquiries gave me the phone number for Branson Travel Office without actually identifying that I was call the Branson Travel Office. I thought I was calling the hotel.

So Rod was happy to help me and did his job encouraging me to book since the 2-bedroom, 2-bath suite room type I'd requested was going fast. I asked if I were to book it, what was involved in cancellation because I needed to run it by my husband and if for any reason, he wanted to do something different, I didn't want it to cost me any money if I went ahead and booked.

So then, per his training, he offered me 'insurance' to ensure I would incur NO cancellation fees at all.

Well, my husband said to cancel because he'd found a better deal.

Guess what - that cost me $20 per Visa! Further when I called the Branson Travel Office, they told me it is their policy to charge a fee for any cancellation. I explained I'd been reassured that if I purchased the 'insurance' there would be no fee. And, was told it didn't matter - it is their policy.

And, that came directly from Cynthia - Rod is no longer with...

I booked a condo thru the Travel Office based on what the Branson rep told me about the condo and the Web Site displaying the detailed description of it. The Web Page stated that the condo had been updated with new furnishings and decor ; and the rep emphasized that we could expect the condo to be very clean and inviting. What we found after we arrived there, was that the place had barely been surfaced cleaned. There was globs of dust on the ceiling fans in each room and also under the beds. Dishes in the cupboard were also dirty. Looked like there was new bedding and towels which was good but MOST everything else in the place was OLD. Some of the appliances did not work, i.e. garbage disposal, ice maker. Smoke alarm was missing in a bedroom. The Travel Office definitely misrepresented the condition and caliber of the condo. To add insult to injury we had to pay a $70.00 cleaning fee for a place that had not been really...