InVINtions, A Creative Winery — Attraction in Greenwood Village

I went here a few months ago, had a nice time buying a few glasses of wine at a reasonable price, enjoyed bringing in a few nibbles, so I bought a $60 "Wine Tasting for Two for 2 Hours." Our reservation was awaiting us, so excited to learn about wine! We had excellent customer service from Marcus for 30 minutes out of the 2 hour wine tasting. He educated us briefly on sweet vs. bitter, smells, and swirls through the first three 1 oz. pours, then, he was MIA (missing in action). He sat at a computer 20 feet from us, with no customers in sight, and appeared to be working on fine tuning the wine bottle label of their next batch (produced in plastic buckets). I had to call him over by name to get service. He didn't ask us about the last 1 oz. tasting, but instead schlopped another 1 oz. pour into our glasses...then left, never to be seen again. We flagged down another server, going up into the deeper reds as instructed....30 minutes later and 1 oz. of wine, we flagged down a DIFFERENT server. Meanwhile, about 4 employees, including Marcus, were at the bar tasting wine....hmmmm, not great customer focus here! All in all, we ended up having about 4 glasses of wine TOTAL between the two of us, a bottle of wine to take home (mediocre), for $60...We were so excited to learn about wine and give a local company an opportunity to shine, TOTAL bummer that they FAILED in customer service. We will...

I tried this place based on a groupon deal and was very pleased! My husband and I sat at the bar and received great service from the friendly and knowledgeable staff. They don’t hide the fact that the wine is made from concentrate. Things to note: because it is made from concentrate, the wines are “non-vintage,” the wine is a little sweeter than if it were made traditionally, and the color is a little darker. If you are okay with those differences, you’ll love this winery. They have something for everyone, they have Sauv Blanc, Chenin Blanc, viognier, Gewürztraminer, cab sav, cab franc, merlot, ports, etc. . . but they also serve sweet wine that tastes like starbursts or jolly rangers. Invintions has a huge wine list and has won many awards. They invite guests to bring their own food for pairing, which is fun, and they give you a pen so you can take notes. All of the staff members are so hospitable that they made me want...

I have had a better experience when they were considered a Water 2 Wine. This time around we got treated very well to begin with and then we were forgotten during the slow period of the night. Later on I spoke with the manager who seemed to listen and be understanding at the time. However; when I went to the restroom she acknowledged to my fiancée that they were worried about over serving us. Had she mentioned this to me whom I explained I used to manage a five star restaurant I would’ve suggested that the severs not completely ignore their guests for over a half an hour because they thought one thing. Instead I would have suggested that they interact with their own guests and make that decision in their own. Just as she did when she met us and spoke to us then decided to serve us one more tasting round that we got cheated out of. I would say as a restaurateur that these people have much to learn and teach their...