Embassy Suites by Hilton Columbus Airport — Hotel in Columbus

This was my first time staying at this hotel.

STAFF - Very friendly and courteous, but with a minor setback. The woman that checked me in when I arrived greeted me with a smile, was very friendly and there were no issues. (I did not get her name) That meant a lot as it was a long day and a smiling face put me at ease. The woman who checked me out (I did not get her name) was smiling, friendly and talkative as well and there were no issues with checking out. I asked a gentleman for a reference to a good restaurant for dinner, and he was very courteous and more than willing to give me some suggestions. The woman who was overseeing the breakfast area did a great job as well. Please commend them on a job well done.

On the morning I checked out (on 4/12) One woman was fairly rude to me when I approached her to ask her a question pertaining to the checkout time. She told me noon. A short time later, I approached her again to ask her about the hotel shuttle and if they go to the Columbus airport. She spoke (in a generally rude tone) why I asked that question again when I asked it the last time. I tried to correct her and said no I didn't, but she said I did. I dropped the conversation, said thank you and walked away. This did not sit well with me and left a lasting impression as it was the last interaction I had with the people at the desk. I am a firm believer that the people at the front desks are the first and last employees at the hotel you will see, and they should have positive interactions with patrons.

ROOM - The room clean, and there was no odor which was great. The room was also very quiet as it was on the fifth floor, which was good. The fridge and microwave were clean, and everything worked fine, from the alarm clock to the TV and lights. There was extra toilet paper and plenty of towels to use.

HALLWAYS / ELEVATOR - The elevator and hallway on the fifth floor leading to my room were very clean.

FOOD - The breakfast was great!! everything stood out as being good from the pancakes, eggs, bacon and the omelets were awesome! The coffee was hot and there was plenty of creamer and sugar available. Cold milk was plentiful as well. Unfortunately, the automatic coffee machine did not work, but there was not a sign to show this. Several people tried to use it to no luck. A out of order sign was finally placed on the machine the next day.

HOTEL LOBBY AND EATING AREA - The lobby and eating area were very clean and organized. The TV had the news on and was nice to watch while eating breakfast. Overall, it felt like a relaxing atmosphere.

Overall, my first stay here was good. Thank you for everything the team does to make the hotel such a great experience. I will stay here again the next time I am in...

Disappointing Experience at Embassy Suites Columbus Airport

I regret to share my recent experience at the Embassy Suites Columbus Airport, which was far from the exceptional stay I had hoped for.

Upon arrival, I was met with a rude front desk clerk who not only disregarded my honors status but also demonstrated an unprofessional demeanor. When I called the front desk to request additional pillows, the staff member yelled at me over the phone instead of explaining the short-staffed situation. Additionally, the few times speaking with them was always met with them cutting me off in talking and being rude. This lack of courtesy and consideration left a sour taste from the start.

The disappointments continued as I ventured to the breakfast area, only to find it in a state of disarray and uncleanliness. The lack of attention to cleanliness and hygiene standards was concerning and left me questioning the overall quality of the establishment.

The issues extended to my room, which was in a state of disarray upon check-in. The in-house phones were non-functional, making it difficult to communicate with the hotel staff regarding any concerns. This lack of basic amenities and proper room maintenance was disheartening.

To make matters worse, my family and I encountered a distressing situation on Saturday night when we returned to the hotel. People were smoking marijuana in close proximity to the front door, and we were propositioned by a group in a late model Chevy Suburban. This uncomfortable encounter was deeply unsettling and cast a shadow over our overall experience.

Adding to the growing list of concerns, I learned that another guest had fallen victim to vandalism, with their windows broken and vehicle broken into. This disturbing incident further highlighted the lack of security measures in place.

The overall decline of this establishment from what it once was, fifteen years ago, is disheartening. The Embassy Suites Columbus Airport has fallen to a level that can only be described as that of a dirty motel. The experiences I encountered during my stay were far from what I had expected, and I am left feeling disappointed and concerned for the safety of guests. I will never stay here again and have doubts concerning this once fantastic brand that is in decline.

I hope that this feedback serves as an opportunity for improvement and that the necessary steps will be taken to address these issues promptly. It is my sincere hope that future guests will not have to encounter the same disheartening circumstances that marred my recent...

Comfy, spacious, clean rooms.....Friendly, attentive staff.....beautiful decor......great fitness center.... super nice, and very well maintained /clean indoor pool and hot tub!! The "Happy Hours" free drinks and snacks from 5:30pm to 7:30pm is extremely nice, and much appreciated! The free breakfast buffet is ABSOLUTELY WONDERFUL!! The food is delicious, fresh, and well presented every morning! !! THE BREAKFAST/BUFFET STAFF ARE NOT ONLY VERY HELPFUL AND ATTENTIVE TO YOUR NEEDS....THEY ARE SUPER FRIENDLY AND GENUINELY NICE PEOPLE!!! NICK, AND SAM WERE VERY HELPFUL AND PERSONABLE. I ENJOYED MORNING GREETINGS AND CONVERATIONS WITH NICK (who is a very attentive, friendly, hard working guy). FROM THE 1ST DAY, ONE EMPLOYEE SPECIFICALLY STOOD OUT FROM THE REST OF THE OTHER GREAT EMPLOYEES THOUGH........ A MAN NAMED KEITH! KEITH ALWAYS REMEMBERED US, AND GREETED BOTH MY HUSBAND, AND I WITH A BIG SMILE, FRIENDLY CONVERSATION AND EXTREME HELPFULNESS EVERY SINGLE MORNING!!! ;) KEITH GOES ABOVE AND BEYOND HIS JOB DUTIES FOR SURE!!! I myself am NOT a "morning person" lol, but because of Keiths extremely friendly, caring demeanor. ... I have looked forward to waking up early to go to the breakfast buffet to see his smiling face! He brings a great start to each morning, not only for my husband and I, ... but I'm sure several others, including his coworkers!! It's hard to find such genuinely good, hardworking people that truly care about their job, as well as other people...... but Embassy Suites has done an Amazing job finding just that in this man, as well as some of their other employees! ! We have been here since Sunday night, and won't be leaving until Friday afternoon. Although I'm anxious to get back home on Friday. ...... I will truly miss the comforts of this establishment and most of all.... I/we will miss seeing KEITH each morning, and the warmth he puts in our hearts each day with his great personality, strong work ethic, and genuine caring. He definitely easily puts a smile on our faces!!! This man is 1 in a million. .... Please do whatever it takes to assure that he stays here with your company, (give this great man a raise or something) lol and we will DEFINITELY be back to stay! Thanks so much Hope to be staying here again soon. We may even drive to Columbus just to enjoy the hotel for a mini weekend get away. 🤞🧿 Cassie & Dallas Meeker Van Buren/Findlay Oh (Rm...