Larock Healthcare Academy - Columbus — Local services in Columbus

I enrolled in Larocks Medical assistant program in December. The first 3 weeks consisted of listening to an instructor read power points on zoom. I learned zero from this as all tests were open book. I was looking forward to the skills (in person) part of the class. I was due to start on the 20th. Upon arrival I learned from students outside that the teacher had become Ill and class was canceled. No emails were sent prior to this happening. First red flag. Once more students showed up and found out, obviously the admissions rep was getting multiple phone calls so an email was sent out that she would take no more calls and students would have to attend evening classes. Many students could not attend evening classes due to jobs and families. She also stated in her email that the announcement of the teacher being sick was announced the previous Friday in class which was not true and all students confirmed that it was untrue. Second red flag. It took them another full week to even respond to my emails looking for a resolution, but the fact that they lied and tried to push people into schedules they didn’t sign up for left a bad taste in my mouth and the lack of communication and accountability was weird too. I let it go and expected to return to class on January 3rd. Before class I receive a text that I am late on payments and would be getting a 25$ late fee per day despite not being in class for over 2 weeks. When I sent an email asking why they thought they deserved money, and accused them of sketchy behavior again, I got a passive aggressive email back from the director Beth castle, who stated they’ve done nothing sketchy and my class was at 10’am and that Covid was the reason. I am sympathetic to people having Covid but the people have nothing in place for when/if problems come up and leave the student scrambling to figure everything out and if you challenge them or point out that the way things were handled were wrong, you’ll be spoken to like a chiLd. Unprofessional . Unethical. They want your money and that’s it. Also, if any rep decides to respond to this with any story besides this, I’ll respond to the thread with the email chain of all correspondence...

If I could give zero stars, I would. My experience with Larock Healthcare Academy was extremely disappointing from start to finish. I enrolled in the EKG/Cardiac Monitor Technician program expecting professional instruction and structure, but instead received poorly organized materials (loose printed pages—not even a real book), classes that regularly ended early, and instructors who did little more than read from PowerPoint slides.

After encountering an unprofessional and rude instructor in the day class, I requested to switch to evenings. That helped very little—my evening instructor ended class early nearly every night, which is unacceptable for a program that is supposed to be based on clock hours.

When I decided to withdraw from the program before the 7th class (still within the refund policy window), the admissions rep, Bonnie, resorted to intimidation tactics—threatening collections and demanding full payment without providing any proof that I agreed to those terms. She failed to properly set up automatic payments (which I had authorized), then blamed me for the resulting confusion.

This school is unprofessional, disorganized, and more concerned with collecting money than delivering a quality education. I have since filed a formal complaint with the State Board of Career Colleges and Schools, and I would strongly caution others to...

I started here September 2021 and the instructor was great but when it was time for me to go in to do the in class portion of the phlebotomy course I went in and the building was completely empty I contacted the instructor the responded and told me class had been rescheduled even tho I wasn’t previously notified about it I was completely fine with that I was told in the same email by the instructor that she wasn’t sure when class was supposed to resume whenever they decided it would resume she would send me an email update I was also completely fine with that I continue to make my payments but once I emailed the instructor and didn’t get a response I I stopped making payments in which so many fees were added which I understand because I wasn’t making the payment but I was contacted by a worker about my payments but I never was told when class was supposed to resume so I felt like they took advantage of me and I feel like they were trying to make me pay for a Course that wasn’t finished...